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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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It shipped quick and it was a
December 9, 2019

It shipped quick and it was a high quality product

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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Unique, delicious, conversatio
December 9, 2019

Unique, delicious, conversation piece, fast delivery, fresh. Everyone loved it.

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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Easy website navigation Quic
December 9, 2019

Easy website navigation
Quick delivery as promised
Delicious product!

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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I got the World Famous Apple P
December 9, 2019

I got the World Famous Apple Pie in a Brown Bag for my family's Thanksgiving.
Delicious! The apples were perfectly sweet/tart, and abounding! The crust was excellent, the topping was crusty & Perfectly seasoned! I thawed in in the refrigerator for a day, so it heated beautifully in a 425 F oven for 20 minutes. Those instructions weren't on the box, but the link is on the information page.

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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Delivery on time and cake was
December 9, 2019

Delivery on time and cake was well protected.
Everyone loved it, especially the key lime!

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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Fresh delicious oysters at a v
December 9, 2019

Fresh delicious oysters at a very reasonable price shipped. Thank you

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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Selection of goods is great. P
December 9, 2019

Selection of goods is great. Packages are well packed all items are in good condition.

Date of experience: December 9, 2019
Virginia
2 reviews
0 helpful votes
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Everything i have ever gotten
December 12, 2019

Everything i have ever gotten from this site has been amazing so far!

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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Very good. Smaller than expect
December 9, 2019

Very good. Smaller than expected but didn't mind and they threw in a sample of the homemade sausage that more than made up for smaller brisket lol most amazing smoked sausage ever

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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My family was pleasantly surpr
December 9, 2019

My family was pleasantly surprised. Gold belly came through in the clutch for thanksgiving!

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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I have ordered from Eilenberge
December 9, 2019

I have ordered from Eilenbergers for years, but my eyes are opened to many different foods now that I can order, thanks!

Date of experience: December 9, 2019
Virginia
2 reviews
0 helpful votes
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I ordered 6 Cannoli and a chee
December 9, 2019

I ordered 6 Cannoli and a cheesecake. One of the cannoli shells was broken and you have to stuff them yourself; ad looked like they'd arrive already made. The cheesecake was the best I've ever had.

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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Our cake was delicious! It ar
December 9, 2019

Our cake was delicious!
It arrived on time, as planned, packaged well!
We will be ordering again soon!

Date of experience: December 9, 2019
Virginia
1 review
0 helpful votes
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My husband, a native New Yorke
December 9, 2019

My husband, a native New Yorker, was delighted. Seems they just don't make those pastries right in western rural Pennsylvania! In addition, when he lived in NYC, Ferrara's was actually the bakery he used to visit! The pastries are just as he remembered, and he enjoyed them very much.

Date of experience: December 9, 2019
California
2 reviews
8 helpful votes
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Are you kidding me?
January 6, 2020

I ordered muffalatas through Goldbelly. I made sure I was home for Delivery on date and time said. Instead I get email that evening saying there is a delay and later that night or Tomorrow. Nevr showed up that day. Next day came home after work found note saying package was dropped off at leasing office which was already closed. Came in today to pick up after emailing customer service and them saying it should be okay. Opened it up and dry ice was water and smelled like it went bad and warm. Now I wasted $120 on this. When I was here when it was supposed to be here. I read no refund. Will never order through this company again. Next time they should tell UPS to leave at door. UPS never contacted me saying they dropped it off.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2019
Virginia
1 review
0 helpful votes
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I ordered from White House Sub
December 6, 2019

I ordered from White House Subs in Atlantic City, NJ. I am in Honolulu. Order arrived on time and in better condition than I thought possible. Yes, the service is expensive but higher quality that I expected. Food arrived very fresh - meats, bread and veggies were all still cold. Not only am I looking forward to enjoying White House again, based on my first experience with Goldbelly... I will have no hesitation trying any of the other vendors! Texas BBQ... mmm... I cant wait! Hahahah

Date of experience: December 6, 2019
Virginia
3 reviews
0 helpful votes
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It was perfect! The most delic
December 6, 2019

It was perfect! The most delicious pecan cups I have ever tasted and the pecan balls with the cherries on top were outrageously delicious also! They were so fresh and you knew you eating something very special. I will be ordering these again definitely to send them as gifts and keeping a few for myself! I can't wait to see what else this baker makes! She has forever customer with me!

Date of experience: December 6, 2019
Virginia
1 review
0 helpful votes
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Selection, ease of ordering, t
December 6, 2019

Selection, ease of ordering, tracking, on time delivery, quality of product... have I left anything out?!

Date of experience: December 6, 2019
Virginia
1 review
0 helpful votes
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Shipping. Unfortunate for me m
December 6, 2019

Shipping. Unfortunate for me my order didn't arrive in time for the big event due to local weather conditions. Literally Interstate 5 in Northern California was shut down for about 24 hours. Goldbelly kept in touch! If snow hadn't bombarded "the corridor" I would have had my pie in two days. Dang snow, but good customer service.

Date of experience: December 6, 2019
Virginia
1 review
0 helpful votes
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I ordered the rhubarb pie for
December 6, 2019

I ordered the rhubarb pie for Thanksgiving as a surprise for my daughter-in-law's father who had mentioned several weeks prior that he hadn't eaten straight rhubarb pie in years because you couldn't find it in CA. The look on his face was priceless! He said it was the best he had ever eaten.

Date of experience: December 6, 2019

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States