GoldbellyReviews 25,789

For my very first goldbelly experience I ordered top shelf caviar (good promotion, I thought) from Thomas Keller and also Pizza from Brooklyn.

The pizza was delayed for many days so I cancelled the order.

Worse was that the caviar was not delivered over night and it was not packed with ice packs! It came warm and the box smelled. When I requested a refund and offered to ship the unopened package back, Goldbelly said "NO Refunds". Even for an inedible order of caviar. There is no phone access and the email correspondence was bad.

I would not order again and I'm truly shocked at this experience.

I ordered a product through them on November 9th, a nice cheese assortment for an upcoming Friendsgiving on Nov 23rd. They sent a FedEx tracking number with an estimated delivery date of Nov 13th. Once the product did not arrive on that date, I checked the tracking number. The item had not even been sent to FedEx yet, they just created a label. I emailed them asking about the status and was ignored.

On Nov 22nd I opened a case with PayPal. Of course I've that happened they responded, but only though PayPal messages and lied about not receiving the emails (the email address they provided and told me to reply to). I told them how I felt and demanded a refund. They have yet to respond to my email or refund me (it is Dec 4th).

Received a promotional email for a $50 discount on a piecaken (several different pies baked between cake layers). The offer had no expiration date but was product specific. I received the offer on a Sunday and as the promo code was not included in the email, I could not place the order online.

Iwhen I called to place my order, I was told the offer I had received 3 days earlier had expired. I emailed the offer to Zack at customer service and he agreed there was no expiration date. The bait and switch attempts by Goldbelly are quite brazen. Zack next told me I could have a $15 discount but I asked him to honor the promotion I had recently received.

Zack next offered the $50 discount but only if it was broken down into 2 $25 discounts on two separate orders. I asked for a supervisor and was promised a callback that day. The call never came. I placed my order on a recorded line on a Friday and stated that I would like to use the promotion I had received.

I received an email confirming my order and a charge of $85.00, rather than $50 I had confirmed with Zack. My emails were never acknowledged. No call back on Monday. The cake had shipped out with the overcharge. Finally managed to get through to customer service on Tuesday. I was told that "frankly, the ad is misleading." I never got to a supervisor and although this was a Thanksgiving order they rerouted my cake back to them 2 days before Thanksgiving No concept of customer service and blatantly false advertising. My second negative experience with them. Never again! Gold belly, keep in mind the old adage that " a satisfied customer shares their experience, on average, with 3 friends. An unhappy customer tells everyone."

Goldbelly does a superb marketing job for the various companies they represent and the website is top notch. I doubt that the companies represented by Goldbelly are aware that the poor customer service costs them sales and negatively impacts the reputation of their business.

We ordered four of the Gino's East deep dish pizzas through Goldbelly.com. It was pretty awful. We heated one of them up, and even made it a bit on the crispy side because of the thick crust. It looked good, but just had one slice and threw out the rest. So disappointing. The toppings and cheese are good, but the sauce is ho-hum, and crust is too thick and tasteless. Save your money, frozen pizza from the grocery store is better. Goldbelly was not much help, just a $15 coupon for our next order. That is not happening.

The sole purpose of this company is to get exciting food safely delivered to a customer. They failed when I bought a birthday cake for my granddaughter through Goldbelly. The cake was misdelivered, my granddaughter got no birthday cake because when it was finally delivered to the wrong people it was already 6pm. Goldbelly responded but telling me it was delivered, and they only refund or give credit for food that is not as described. HUH? You are a delivery service! They were snotty and snarky and I lost $70 in this. I will go over to Carlos Bakery, who baked the cake, and I will tell them about my experience. Maybe they will drop this terrible company. If I could give 0 stars, I would.

Bought my college daughter the Halloween donuts as a surprise. She sent me a photo and they were completely trashed, the icing melted off and stuck to the inside of the box, and this was going to Colorado in October it is NOT HOT outside. Worse, they blocked me on Facebook when I told them I was going to leave a negative review. So that's how they get around anyone being dissatisfied. The bakery was mortified and offered to send another batch, but Goldbelly was horrible customer service and very dishonest. Do not stand behind their service at all. And these third party shippers do not care at all about the product so they obviously aren't careful. Just buy local and have them hand deliver... Goldbelly is trash.

Goldbelly is the perfect way to send a nice edible gift to a client or customer that you know they'll enjoy. The options are many, so I was able to send a gift that went along with a theme and fit the customers dietary preferences, so it was a win win all the way around. That meant vegan chocolates for one, and sugar free cheesecake for another - so nice to be able to really wow folks! Definitely will use them for any specialized gifting needs!