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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Stan's Donuts were delicious! Delivery was fast! I have ordered twice. Very satisfied both times :)
I bought this for a birthday gift for my dad and he loved it.
The pie was amazing, when u got a piece of that salted caramel. Oh my!
I had ordered 2 lady M cakes delivered to same address on same day. One got delivered on time and the other was a day later. We didn't eat the day late cake because we were afraid it was spoiled. I had email Goldbelly inquiring about sending another in replacement or refund, I got NO REPLY.
Delivery was spot on! Arrived on time and the packaging was amazing!
Rapid delivery. This was a gift so great to live on the west coast and treat someone on the East coast.
Came exactly as ordered. Haven't had any yet but it looks fantastic.
The pie arrived when you said that it would. I had ordered a rhubarb
Pie last month and it NEVER arrived. The blueberry pie was very good.
Everything! Delivery was on time and food quality tasted as good as ordering in St Louis!
It arrived in a timely manner and was well wrapped
Communication regarding delivery time and tracking. Food arrived in perfect condition.
I loved the simplicity of transaction, and everything arrived on time and in good shape
Arrived on time and the cheese cake ordered was excellent.
Carlos bakery is amazing
Little pie shop fantastic
Great on time delivery
Food was excellent and it arrived in a timely manner
Delivered on fast and on time. Food was delicious.
Family was surprised with gifts from NYC. Just a great experience and looking to try you guys out again!
The cake was delivered promptly and it is one of the best cakes we have ever tasted. My granddaughter thought the rainbow cake was "magical"!
Freshness, made the old fashion way, and delicious! Packaged and travelled well. We had it as the surprise party! Thank you-hope to visit you someday. A real quality bakery!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

