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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Bagels, cream cheese and lox were all top notch. Loved my favorite flavors and even loved the ones I usually don't like.
Honolulu Fish Sent is a superb hunk of Ono. It was packed well and still chilled when arrived.
Very flexible and helpful. Got the items there in time, as stated.
Delivery was on time and the brownies were delicious. We'd like to try more things soon.
Delivery was on time, not like my purchase last month that had to be replaced as food spoiled,
Food came promptly and well frozen... and cooked easily and was delicious! Great hand pies.
Food was delicious and arrived well packaged and on time.
Delivered on time and in perfect condition. Appreciated the 'tracking' aspect which allowed us to view the progress of our gift. And this is from a Canadian using the Goldbelly website to send food to an American address! Our relatives loved the food. Very classy they said.
The pie arrived on time and was really well packaged. In fact, it was so well packed that, even though the delivery person handed it to me sideways, the pie was in perfect condition.
It arrived on time and according to the birthday girl it is excellent!
The delivery. The freezing.
The instructions from Terry Black's in Austin, Texas was perfectly clear.
And when the bbq was done, it was just like being there.
Always great food, fun options and efficient packaging.
Ordering was easy - picking something out was simple and using the travel zoo discount code was easy. All was well.
My order arrived on time, frozen and the items tasted great.
Everything was PERFECT! First time we ordered from goldbelly. GREAT EXPERIENCE.
Have ordered twice so far.
The BEST!
It was deliver on the specified date, time he box was beautiful and the flavor was pretty good too.
Ordering to delivery was very easy. Great experience!
Delivered on time. Cake was delicious, my grandson loved the "colors"! Everyone absolutely loved it!
Delivery was on time and food was great (or so I heard).
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

