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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Sausage was well packed, cooked well and had a gr Eat taste
Customer service agent helped me change the delivery date.
There are a lot of interesting and iconic products
Great Products and so easy to order! Also, brownies arrived in perfect condition! Thank you!
The fact I was able to order Heggies Pizza online and have them shipped to me. Unable to find in stores. I love there pizza's
Cupcakes were packaged nicely. Even when the carrier didn't properly handle the box which was smooshed, cupcakes were good.
Delivered exactly as ordered. Buffalo wings were nice and cold but not packed in dry ice as stated so not sure how they pulled that off. Our daughter loved them and we will order again definitely
Kossar's Bagels & Bialys has excellent lox. The bagels were good but on the staler side this time. The balance of bagels, cream cheese, and lox was good.
Everything. The food arrived on time, was fresh and delicious.
Shipping container was great and the food arrived frozen as advertised.
Very please with speed of delivery and the crumb cake was just what the doctor ordered.
The delivery was on time. The blueberry pie was ok.
Ordering was easy, food was delivered very well packed and on time!
The order arrived very quickly, all was in good shape, had clear instructions for storage and prep, and - most importantly - was so yummy!
The sugarees cake was perfect! In amazing condition as if I picked it up myself. I loved that it was overnighted and arrived early the next day - there before 9am!
Order arrived on time. Still frozen. Food was greatly enjoyed by the recipients. Memorable gift, especially during lockdown during a pandemic.
The food delighted my friend. It arrived as promised and made her very happy. Thanks, Russ & Daughters!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

