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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Package was delivered on date promised, and just a little bit late.
The whole process. From the ordering to the shipping to the delivery. It was awesome and the product exceeded expectations
You offer the butter beer ice cream. Love it!
I will re-order it.
Cakes arrived frozen and in perfect condition. The theme of the bday party was rainbow and it fit perfectly! And it was delicious! Most of the attendees had heard of Cake Boss but never imagined they'd EVER taste a cake. Truly amazing!
Absolutely delicious! Great packaging, and delivered on time. Highly recommended!
Food was well-packed and fresh. Delivered on the day it was scheduled.
It was delivered on time. The food tasted great. What was indicated as the product was received. Wonderful experience!
Easy ordering. Tracked the whole way. Cake was delicious.
The ease of ordering, and the arrival very quickly.
The person that I ordered the food for said it was just how she remembered
I just bought the walnut sour cream apple pie. Outstanding. Best we ever ate.
Everything. I was able to find what I needed. The product was delivered on time and in perfect condition.
Easy ordering experience. Excellent product/company offerings.
Was very happy about the choice of Mendy's Glatt Kosher Delicatessen. The establishment was able to modify my order as the Goldbelly website choices for Mendy's were limited. The order arrived on the promised day and it was delicious per my sister.
Despite being bashed up from shipping the pies tasted delicious.
Delivery was seamless... the cake was well frozen arriving on a 103 degree Texas Day. It is delicious, so special for my husband's birthday.
Everything! Customer service was outstanding! Love this site.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

