Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordering very easy, food was dynamite and delivery was as promised.
Everything! The packaging of the cake was done great and the delivery was on time. Thanks for making our 35th wedding anniversary special!
Really great bbq, beautifully packaged and quick, ontime service. Would highly recommend.
My order was a birthday gift and was received on time. The variety of products and the quality is excellent
Ordered easily/chose delivery date/product was delivered as scheduled/product was delicious
I love the opportunity to try things that are available around the country. Easy to order and fast delivery!
The ordering process was very easy and we received the order on time without any challenges. Thank you very much!
The careful packaging and the delivery... on fleet!
The shipping process went exactly as planned. It was a very hot day when the shipment arrived, but everything was still frozen on arrival. We had a lot of fun with the remaining dry ice as a science experiment after unpacking the cakes, which were in perfect condition and nice to look upon. Nice job there. You provided a great service.
Delivery was perfectly on time & in excellent condition... thank you.
Fast Shipment
Food was still frozen when it arrived!
Sturdy packaging, kept the products cold. Delivered on time.
The cake and rainbow cookies from Carlo's were good. Still frozen/cold upon arrival and tasted good.
Everything was amazing, right on time, packaging was great and not too bulky, and tasted amazing!
They stayed fresh after they arrived for 4 days. My son loved them!
Quality of product and excellent packaging. Quick delivery.
Arrived on time and fresh. Shipping included. Easy to do business.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

