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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fireman Derek's Chocolate Cookies were wonderful. They were BIG and Thick and DELICIOUS with very generous pieces ((chips) of chocolate throughout the cookie. The cookies were a perfect texture, slightly soft and a little firm... enough to hold together well and delightful to bite into.
We also ordered a Chocolate Mud Pie from Little Pie. Wow! What a perfect treat. Heavenly chocolate flavor. Great brownie and pudding like texture with a slightly crunchy delicious thin chocolate pie crust.
I will say it again... PERFECT!
Ordering. Then we had t change delivery date which went very well. Recipient, my son, loved the product. Maruca's Pizza has been a family favorite since I was young in the 50's. My kids love it too!
Received my shipment is a timely manner... and in good condition.
Food was delicious and delivered with no problems.
Everything went smoothly from ordering to delivery and enjoying my lobster.
Crab cakes great and customer service when cake was smashed
Made the cookies today. They were good... mix a little dry. If I order again, would use one large egg and one extra large egg. Mine are a little on the crumbly side.
The order process was easy and good connection between gold belly and the supplier
The sashimi grade fish from Honolulu seafood was exceptional. It arrived not quite frozen, but VERY cold.
Everything. From great products, to ease of ordering, to onetime delivery, to total satisfaction. A great company that I will use often.
The babka was delivered in only 2 days. It was soft fresh and delicious. I gave 2 packages to my brother, enjoyed one with my husband, and froze the rest.
Amazing communication. Great software. Easy to use and food arrived perfectly.
Food is wonderful. Places we would seek out but you do the work for us.
Fun selecting the flavors that appealed to me. Reading the reviews. Easy checkout. Very good, well packaged delivery.
Delivered with care. The bagels were amazing. Lighter than expected, compared to other bagels
Taste as top of the list, soo good per recipient. Arrived as scheduled.
Well, once I saw Tartine on your site, my mind was made up. That is a great, great find for a food freak like me. It was easy to order and good communications on shipping / expected delivery date.
Easy to find products that suit dietary needs (gluten-free my friend has celiac disease), and a lot of variety
The ordering process and regular updates were great. Love that we were able to get food from home since we can't travel there now.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

