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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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We love the different cookies. All of them taste yummy.
Easy to order, everything arrived perfectly, easy to reheat and enjoy!
Delivered on time and notifications were constant and very accurate.
Everything from ordering to the delivery. Food was delicious. Will be ordering again soon.
That the fresh bagels were accessible to me in the US, delivered quickly, at a fair cost.
Delicious moguls; delivery earlier than expected;
Packaged good
The product received was fresh and as if I ordered direct!
Delivery was very quick (less than two days from order to delivery)
Cookies are delicious
Everything! The food shipped and was delivered on time exactly as Saud. The dry ice was still there, keeping my food cold.
We followed cooking instructions and the food was incredible!
The shipment arrived as promised. The biscuits and gravy were carefully packed in an insulated box with a cold pack that was still partially frozen when it arrived. The food looked and tasted delicious (as we remembered from our visit to Portland last year). The preparation instructions were clear and easy to follow.
Delivery was on time as hoped and the meal was great!
Awesome! Is all I can say. Buying a product from a famous place to send as a gift to my wife, priceless!
Everything arrived just as it should. It was a fun experience and it was packaged very well. We are looking forward to trying more items.
Everything was great. The product shipped out right away and the recipients were delighted!
The delivery came in perfect order. The food was still cold, well-packed and delicious.
The nostalgic and amazing taste of a pizzeria from my home town while I'm 10 states away. I was considering a flight just to have this pizza but found Goldbelly instead. Impossible to capture that feeling and taste otherwise
On time delivery and merchandise in excellent condition.
Order came in on time and very well packaged.
Instructions for reheating were included.
The food was incredible!
The order arrived exactly on time and was just as described.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

