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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The shipping was right on time an it was packaged perfectly as this was a gift. Everything was amazing. This will definitely be a monthly indulgence for us an gifting these as well.
I thought the delivery process of the ingredients was excellent, well thought out and such. Stephanie's personality was very welcoming in her home - it made it feel very intimate and I loved the final product.
Ease of order, delivered on time, excellent product
The cupcakes were outstanding. My guest raved about the freshness and the great taste! I will definitely order these again.
Your service was great... I have had orders delivered twice this month, but the pizza not so much.
The rainbow cake I ordered for my husband's birthday arrived quickly. I was so pleased because a candy order I placed with a different company never arrived. The rainbow cake from goldbelly.com was beautiful and very carefully packaged. My husband was pleasantly surprised with the tasty treat. I was so pleased it arrived in time for his birthday.
Great options! Live that it supports local small businesses.
Everything was great. Shipping and time of delivery. My husband was very pleased and excited.
It was nice variety of tasty foods. I'd do it again.
Product was still fresh even it arrived across the country
Everything! Such a great way to get the things we love shipped and to try new items!
Ease of order. Timeliness of delivery. Great quality products.
The look of the cake excellent.
With that many layers and sprinkles we found the cake way too sweet.
The food was delivered on time and, we understand, delicious.
Fast processing. Received when promised. Cold packs
Great flavor on the biuy one get one free bourbon cake. We just moved in and it was delivered 4 days later, so I gave one to the FedEx driver.We enjoyed the cake for 5? Says.
Like the food arriving in time. Good instructions. The advance prep was good.
They gave me a date... 3 weeks from when I ordered... & the product arrived
That day! Giftee was impressed. I will order again!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

