Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Packaging was amazing, ups driver threw cheese cake over 6' fence it landed, bruised the packaging but the cheesecake was perfect and in one undamaged piece
Great food, arrived packaged well. It was a gift and very well-received! Thank you.
Food choices are excellent and everything delivered has been 100%
Perfect. Cake went to a young widow. She says it's the best cake she ever ate in her life. Brightened her week.
Great as usual. Packaged very well and the items were fresh.
Finally I got to share Philadelphia's finest, Bassett's ice cream. Loves butter pecan, lives down South. What a neat share! "Best butter began I've had in 50 years," she said. Goldbelly is going to be wonderful for gift season.
Ease of ordering and sending to family in another state.
I got my orders wrong twice and Todd came to my rescue. Don't know any other site that would do that. Todd is my friend for life!
Shipping was delivered on time as estimated. Easy website design for customers to use.
Everything was delivered on time even though I live way out in the woods.
This was a gift that arrived on time.
Recipient was not familiar with macarons and she LOVED them.
Great gift; well packed.
My order from Bartolini's was delivered fast (I ordered the Choose You Own Deep Dish 3-pack). The pizza was excellent and is worth the price I paid (lots of cheese and toppings). I will definitely order from the site (and Bartolini's) again.
Birthday gift! My friend loved it she said would buy it again!
Delivered on time and was still frozen when it arrived! Everything was exactly as advertised!
Everything from ordering to delivery. Grateful I did not have to sign for it.Not one broken cookie.So glad I found your' sight.
Ive sent gophers to my mom and my aunt. Plu I also purchased a Pecan Pie for my mother in Charlotte NC. I will be making more purchases for birthday gifts.
Everything was great, delivered on time and product was delicious
Food was delivered on time and in good shape. Customer service very good.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

