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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Shipping was fast and package arrived properly sealed and frozen.
The cake was in excellent condition when it arrived, and it arrived on time.
Ordering was easy, delivery was on time, and updates were excellent. The brownies were loved by the recipient.
Everything! Cake arrived exactly when it should have and was reported to be delicious!
Delivery was quick. Perfectly packed. Meat was still cold. We love Pat LaFrieda burgers, the best burgers in the US, and will definitely order again and send to friends and family too!
The entire experience was great. The sandwiches were wonderful.
Delivered on time, and intact, the apple-pie-in-a-bag was great.
Thanks. In times like these, you need some little thing to go right!
Roy
The ice cream was delicious, the packaging was perfect
Delivery was on time. As it was a gift this was extremely important to me.
Received shipment per the estimated arrival date. I was happy to find the great packaging that ensured my Chicago pizzas arrived frozen, despite record temps in the week of
Shipment.
Great customer service when I needed to change delivery date and the gift was delivered on time.
Delivered on time in reasonable condition.
Glad to support bakery from my home state
Easy ordering
My cakes from Carlo's were delicious. They were packed well and insulated from the heat and arrived in fair time.
Everything was excellent! I will definitely consider ordering again!
The sandwiches were exactly as I remember them when I visited family in the South. Tickled my taste buds completely.
Excellent packaging of the product, perfect king crab catch
Shipping was on time, it was packaged well. Most of all the cake was delicious and the whole family enjoyed!
Fast delivery. Cakes looked awesome and tasted wonderful!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

