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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything. Packaging was better than expected. Food was amazing. Came in on time
Simple to order and the food items were fantastic.
Nancy's gelato is amazing. I referred it to a friend and she ordered as well.
The free shipping is great too.
Totally love the product (Carlos Bakery Cake) It arrived fresh and so good! If I could give 10 Stars or more I so would!
Good communication in regards to delivery. And recipients said it was "delicious "!
My order was delivered as promised and packaged perfectly.
Great service - secretaries loved the brownies! Will definitely be using this site to send more gifts in the future!
Site was easy to use; food was really good; arrived as scheduled
Great selection of speciality food. Delivered in two days. What more can you ask for?
Shipping tracking and notifications were all done extremely well
I received the rainbow cake from carlo's bakery with my 6 month subscription. I had actually ordered that exact cake a month prior. It would be nice if goldbelly looked at your order history to not send something I've already ordered. Otherwise everything was good.
This was a birthday gift that in the end was appreciated and enjoyed.
The quality of the product, the packaging, perfect timing as to what was quoted!
My mom said it was delicious!
Great gift! Great surprise and they loved the treats
The freshness of the product that was sent and the timely delivery
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

