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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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In spite of excessive shipping delays now, my order was on time!
Everything went well until I had opened the cartons.
Food came on expected day which was perfect for it to be thawed in time for my parents anniversary.
Everything! From order, to delivery to the outstanding taste:-)
Expediency from time order was placed till receipt of order.
Delivery, packing all were fine
The large latka's, for $102 were not large at all. Sent as a gift, they were disappointed. They were tasty.
Peaches were fabulous and arrived exactly when promised
Delivered on time and in perfect condition. My mom loved them.
Great selection. We will be back to try other items soon. We loved the deep dish pizza (not available in So Flo)
The fillets ordered were excellent. I also ordered 3-Bone in Rib steaks of the three only one had a bone. Very disappointed.
Delivery was on time. These whoopie pies are delicious! Nice and moist cake and good creme filling. Not too sweet like some "frosting" fillings. This is genuine whoopie filling. We'll be back!
Everything. Shipped perfectly and on time. Quality was just as good as it claimed to be.
The lox is to die for. I cannot get it locally. It's usually wonderful when I buy from you.
The food was excellent. The ordering was easy. The delivery was prompt! This is a great service. Thank you.
There is a variety of excellent restaurants on the site. Ordering is very easy. The delivery was very prompt. The food was EXCELLENT! I a so glad I found this website to get food from places I have visited but can't go there right now. Very happy! Very satisfied!
Food arrived quickly and tasted great but it's very expensive. $12 per pie is too much.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

