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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything went very smoothly! The ice pack was melted (as expected in 90+ degree heat) and interior box was dented a bit, the pies were delish!
The food arrived quickly and as expected and was delicious.
Everything! Ordering, shipping, product. Everything!
The food was fresh. We liked Pig Face the best. There were plenty of beans. The empanadas were nice.
50% of the peaches were bruised. 3 were too old to use at all. The taste was very good
You Corrected my message and responded very clearly to me indicating you would do so.
Delivery was right on time, packed nicely. Cakes were fantastic!
Everything, no complaints. Peaches were delicious, thank you, shared with my daughter and her family. A big hit!
Got the peaches just fine and they were delicious. Many things that I have purchased were very yummy.
The pie was delivered on time and it was delicious!
It was perfect! Cake arrived cold & extremely well packaged!
Arrived alive fresh and on time! Was a gift and she absolutely was thrilled!
Everything went great for my daughters birthday week.
She loved everything. Thank you very much
Not New york pizza. Great service delivered but was not happy with the taste of joe pizza.
The delivery process was on time. The cake was amazing!
The packaging and timely delivery as well as the quality of the shopped food which is obviously meant to be enjoyed fresh but did not suffer at all from a cross-country delivery
Great packaging. Delivered on time with items cold as required. Taste amazing! Free gift included was a nice touch. Cold pack reusable is another bonus.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

