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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The delivery. Well packed & very cold.
Loved that we could cook it in our air fryer!
It was pretty darn delicious! 1
The absolutely delicious ribs were a huge hit for my Father's 91st Birthday. Easy reheating and food prep directions. The packaging & delivery were very well done. Thank you!
All went well. The transparency of delivery date/time and commitment to accuracy of handling instructions.
When the product arrived hot with rock hard bread you intervened to mitigate the problem
THANK YOU for your quick response
The first time we had a problem
The food came when it was supposed to. Had the cheesecake today. The best cheesecake we have ever had.
Everything was great. Arrived on time and super fresh. Loved every bit
Delivered a little late but arrived fresh and delicious!
It was delivered and well packaged to prevent anything from falling out or getting smashed
Easy to order and was kept informed of delivery. Also order done much faster than anticipated and reached recipient in a timely manner.
The cake and cookies ordered were delicious and enjoyed by all. Came in looking beautiful.
Ordered as a gift and it went so smoothly I want to order for myself now!
My friend got his favorite pizza in a timely manner.
The person who received the gift was delighted. I was happy that it arrived on time.
The food was packed well, fresh, plentiful, and arrived on time.
Cake was beautifully preserved during its journey.
Got a replacement for a damaged order with no issues.
Solid updates on shipping and cake was in perfect condition.
The meal was delicious and the instructions were thorough.
Everything was excellent, food and delivery experience.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

