GoldbellyReviews 25,789

I placed an order for a couple NY pizzas and the shipment was significantly delayed resulting in the food being spoiled when it arrived. Goldbelly did offer a credit (which expired after 90 days) but would not offer a refund. While the shipping delay was not their fault I have had similar issues with two other food deliveries during covid and both of those companies were quick to provide a full refund. I won't be trying Goldbelly again until they improve their customer service and policies.

My BBQ from Mighty Quinn's was shipped on Thursday with a Friday ETA. No delivery on Friday and no updates from Goldbelly. UPS tracker moved the ETA Monday before 9 p.m. Package has been sitting in Louisville for 3 days, Minimum of four days in transit for BBQ, for highly inflated prices. Not allowed to cancel orders... read the fine print. But don't worry. No delay in them charging your card. Never again. NO THANKS. Premise sounded good but a fail.

This service is joke- the reviews are stacked on their page. If you don't pay the $100 for early over night shipping you are NOT guaranteed your food in a timely manner. In fact they clearly state in the Q&A section they are not responsible for shipping. So here is company making money off these small restaurants, yet not being responsible for shipping. DO NOT fall for the free shipping! I ordered my food 3 weeks ahead of time, told it would be delivered by 8pm on Tuesday. It came at 7:30pm on Wed- not good for special events. Yes they offered to resend the food- at my cost for shipping. But why when the event past we already had 3 day old food- the experience was lost. Go direct, make it yourself or find a way to get a friend to send you what you want cause this place doesn't work

We ordered two Nashville Hot Chicken Family Meals for 8 from Big Shake's Hot Chicken, for delivery on Friday to be in time for a large family dinner on Saturday. Half of the order arrived as scheduled leaving me 11 pieces of Chicken, a small amount of green beans and an adequate amount of cornbread for 16 people costing me $239. The other half of the order arrived on Monday, completely thawed and starting to rot. I asked for a refund and was told that their "policy" does not allow for that. They did offer a credit for future orders or would resend the order for a future date, all unsatisfactory for me. I will say that the quality of the food was good, but at the cost the local super market fried chicken is much more affordable and close to as tasty.

I previously used Goldbelly on occasion to order food delivered as family gifts. The service is now deplorable and I advise do not even consider ordering. Recently ordered crabcakes - received shipping notification - pending delivery from Fedex changed to ‘no scheduled delivery available at this time'. Goldbelly customer service now refuses to credit my visa citing all sales final policy. This was not a sale because merchandise never arrived. I do not fault the vendor who shipped the item. Rotten food if it ever arrives is undesirable!

It sounds great and probably is when everything works smoothly BUT when there's an issue, expect slow, unhelpful customer service and a terrible no refund policy.

My frozen / perishable order was shipped 3 days *after* the delivery date estimate when I placed it (it's COVID, so fine), then has been stuck in UPS for 5 days. Goldbelly service doesn't offer phone support, will not contact UPS on your behalf, and despite demonstrating that they cannot reliably do the very thing you're paying a massive premium for, refuses to issue a refund.

I ordered the rainbow cake as a surprise for my daughter's 18th birthday. We were planning to have her party on a Saturday and it was supposed to arrive by Friday. I didn't get it on Friday, instead I got a melted mess late Monday afternoon. We didn't get to have her party because let's be honest what's a party without a cake so I had to reschedule it. I emailed them to let them know we weren't comfortable eating a melted cake that was obviously sitting somewhere in the heat with how melted it was. They told me they were not responsible for orders that are inedible due to shipping problems. Wow I thought that's not professional at all. Who sells food online but doesn't guarantee it to make it to its customers in an orderly time and in great condition? This place does. They won't refund me but instead offer a credit. I don't want a credit. You couldn't get it to me the first time in great condition so what makes you think I want to deal with this again. So buyers beware and have a back up plan because even though this website has great reviews it doesn't mean it will be great for you.

There's no guarantee, so you buy it and you're stuck with it. I tried the service, got a cake that ended up in the trash. Awful. It had a strong medicine or chemical taste. I feel like it was bad. They offered a $15 off coupon, that's it. Nothing more from the extremely slow customer service and no follow up.
Here's the coupon (expires October 1): SUMMERFRYDAY

"We really do appreciate your feedback and will certainly pass this along to Savannah's Candy Kitchen. If you'd like to try something else, here's a code for $15 off your next qualifying purchase (expires October 1 2020): SUMMERFRYDAY