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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything was awesome. EZ ordering, fast delivery, right on schedule from NY to California. My son lovedhis taste of NY Everything was resh, packaged well and absolutely delicious. Thank you
It was a birthday surprise for my son. He loves the macarons and the cheese cake.
It was a tip of hat to his love of New York and Paris. Thank you.
The order arrived on time and the cakes were delicious.
The site was super easy to shop, good user experience.
Food looks great, was packaged well and delivered on time
Crabs were extremely fresh and seasoned well. Instructions were easy to follow!
Several shipments were on time and the food was high quality. Rappahannock River Oysters Delivered on time and the products were best quality. Awesome, really. I think they may have even included extra oysters in the shipment to account for the usual breakage and loss that you get with these sorts of items so that we were still consuming the order that we had contracted to purchase.
One steak shipment arrived on time and the stakes are very high quality. This was the shipment that I had ordered from Illinois.
Bread and roses delivered very high-quality products, and good condition, and on time. I will definitely order from them again. We were simply delighted by everything from this bakery.
Pike place fish market also delivered high-quality food and on time. I look forward to doing business with them in the future through your service.
Products always packed to keep items intact and fresh
Live up to their descriptions
Delivery was timely and smooth. Cake was delicious
Package and delivery were fine. The Ess-a-Bagels were too fat for my Bagel Guillotine, but I am enjoying them. After I consume the ones I have, I probably will try a different bagel.
Arrived on time!
Perfect packaging. Cake arrived in great shape!
Fast and everything arrived still frozen. Eco conscious packaging. Will definitely be ordering again.
The food was as described and fabulous, 2 two pound lobsters from McCoons Lobster Shack in Maine. Delivery was on time Lobsters were packed perfectly ( they were cooked lobsters). Bagels and Bread from Russ and Daughters absolutely delicious.
Perfectly packaged, very tasty and easy to purchase!
Package arrived on time and was packed well. The cake was beautiful and delicious
Package deliver on time excellent tracking information and product delivered perfectly frozen
Ordering, delivery on time, food packaged well and delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

