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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Deli pastrami and corned beef (2 separate orders) were great. Lots of meat, loaf of rye, and even pickles! Delicious.
A good selections of products to choose from and easy to order.
The package was well wrapped and delivered on time.
The delivery and the communication as to the status of my package every step of the way. The product delivered and was delicious.
The chicken liver was sublime from Russ & Daughters. But the Babka was just this side of stale. Too bad
Prompt delivery; delicious bagels. Looking forward to trying again.
Arrived on time and in great shape. Perishable packing held up fine.
Everything; from order to confirm to delivery as promised.
The price was great for the pizza I got (my husband's dream- real Brooklyn style!) & was sooo delicious!
Easy to Order. Delivery was on time. Pie was packaged well. This was a gift. My friend stated that the pie was very good. She is saving the name of the company for possible future orders.
The order came right on time, and the cake was delicious!
Delivered on time; lobster perfectly cooked;
I liked that everything was included for a restaurant-like experience
Tasted great, fast service, fair price, good website = all aces
Product arrived as promised and still refrigerated - thank you!
My Mooby meal was amazing! The burgers tasted like they just came out of a drive through, loved drinking out of the Mooby cups, and the chocolate covered pretzels were out of this world!
The images were plentiful and the site was intuitive.
Package came on time and my friends enjoyed the food.
Food was great, and it came on time and quickly. Pleasant surprise in every sense!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

