Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Goldbelly

Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Goldbelly?
grey stargrey stargrey stargrey stargrey star

Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Gloria H.
Unfollow Gloria H.
Share Review
Report Review

Delicious, fresh, instructions how to prepare, and fast delivery.

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Martha K.
Unfollow Martha K.
Share Review
Report Review

It was well packaged, delivered on time, and of course very good!

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Courtney G.
Unfollow Courtney G.
Share Review
Report Review

Excellent service and delivery
February 4, 2020

Excellent service and delivery. Cake was amazing tasting.

Date of experience: February 4, 2020
Virginia
2 reviews
0 helpful votes
Follow Wyatt S.
Unfollow Wyatt S.
Share Review
Report Review

Fast, accurate and they took a lot of
February 4, 2020

Fast, accurate and they took a lot of care with my order

Date of experience: February 4, 2020
Colorado
1 review
0 helpful votes
Follow Vilma r.
Unfollow Vilma r.
Share Review
Report Review

I love shopping with Goldbelly. I buy products which are difficult to find in my area. I buy Nancy's Fancy Gelato every few weeks. It arrives well-packed and free shipping is a big plus. Also appreciate the Goldbelly Awards Program.

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Vickie J.
Unfollow Vickie J.
Share Review
Report Review

The subs arrived fresh not soggy
February 4, 2020

The subs arrived fresh not soggy. The sausage was delicious

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Michelle P.
Unfollow Michelle P.
Share Review
Report Review

I am able to have food that I do not
February 4, 2020

I am able to have food that I do not have access to

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

Costs included delivery, order was received promptly and was fresh.

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Cecelia M.
Unfollow Cecelia M.
Share Review
Report Review

Everything ie the packing
February 4, 2020

Everything ie the packing. The updates on delivery.

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Verna T.
Unfollow Verna T.
Share Review
Report Review

The item came quickly, and everything was preserved nicely.

Date of experience: February 4, 2020
Virginia
2 reviews
0 helpful votes
Follow Sharon P.
Unfollow Sharon P.
Share Review
Report Review

My order was on time, fresh, and in perfect shape. There was no way to tell that it was shipped and not picked up directly at the bakery.

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Richard F.
Unfollow Richard F.
Share Review
Report Review

Food exactly as described with good preparation instructions.

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Vance H.
Unfollow Vance H.
Share Review
Report Review

Variety and quality of products
February 4, 2020

Variety and quality of products. Speed and accuracy of delivery.

Date of experience: February 4, 2020
Virginia
1 review
0 helpful votes
Follow Jon P.
Unfollow Jon P.
Share Review
Report Review

I purchased 3 loaves of raisin sweetbread as I was trying to recreate a memory for my children. My mother and father introduced them to this type of bread from a local Polish bakery. Every Saturday morning one of them would take the kids to the bakery. The bread was good and I accomplished my goal. The kids were happy.

Date of experience: February 3, 2020
Virginia
1 review
0 helpful votes
Follow Sandra S.
Unfollow Sandra S.
Share Review
Report Review

Almost nothing
March 5, 2020

Almost nothing. The Brunswick stew was inedible. It tasted like vinegar. I bet you won't share this. I would still recommend Goldbelly somewhat because they have other good stuff. Also by the time I got home from work the stew was getting warm on my doorstep. Also so much packaging and it still doesn't stay frozen.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2020
Virginia
1 review
0 helpful votes
Follow Jesica F.
Unfollow Jesica F.
Share Review
Report Review

Ordered a special cake for my husband, the Original Boston Cream Pie. It was absolutely delicious and beautiful! It arrived the day I requested to receive it on. I cannot say enough wonderful things about Omni Parker Hotel Restaurant. I am definitely order this again!

Date of experience: February 3, 2020
Virginia
1 review
0 helpful votes
Follow Ginny D.
Unfollow Ginny D.
Share Review
Report Review

Fine desserts arriving in 2-3 days of ordering. They are well packaged with little shipping damage.

Date of experience: February 3, 2020
Virginia
1 review
0 helpful votes
Follow Brent K.
Unfollow Brent K.
Share Review
Report Review

Frozen conditon on arrival
February 7, 2020

Frozen conditon on arrival. Crust was great. I loved homemade taste. I loved the idea of all chiken filling

Date of experience: February 3, 2020
Virginia
1 review
0 helpful votes
Follow Dana F.
Unfollow Dana F.
Share Review
Report Review

Great service
February 4, 2020

Great service. Pretty cool to be able to order food from different states. Are you thinking of different countries in the future? Now that would be RAD!

Date of experience: February 3, 2020
Virginia
1 review
0 helpful votes
Follow Lily S.
Unfollow Lily S.
Share Review
Report Review

The shipping and ordering was very easy. Cake got there when you said it would.

Date of experience: February 3, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States