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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delicious, fresh, instructions how to prepare, and fast delivery.
It was well packaged, delivered on time, and of course very good!
Excellent service and delivery. Cake was amazing tasting.
Fast, accurate and they took a lot of care with my order
I love shopping with Goldbelly. I buy products which are difficult to find in my area. I buy Nancy's Fancy Gelato every few weeks. It arrives well-packed and free shipping is a big plus. Also appreciate the Goldbelly Awards Program.
The subs arrived fresh not soggy. The sausage was delicious
I am able to have food that I do not have access to
Everything ie the packing. The updates on delivery.
The item came quickly, and everything was preserved nicely.
My order was on time, fresh, and in perfect shape. There was no way to tell that it was shipped and not picked up directly at the bakery.
Food exactly as described with good preparation instructions.
Variety and quality of products. Speed and accuracy of delivery.
I purchased 3 loaves of raisin sweetbread as I was trying to recreate a memory for my children. My mother and father introduced them to this type of bread from a local Polish bakery. Every Saturday morning one of them would take the kids to the bakery. The bread was good and I accomplished my goal. The kids were happy.
Almost nothing. The Brunswick stew was inedible. It tasted like vinegar. I bet you won't share this. I would still recommend Goldbelly somewhat because they have other good stuff. Also by the time I got home from work the stew was getting warm on my doorstep. Also so much packaging and it still doesn't stay frozen.
Ordered a special cake for my husband, the Original Boston Cream Pie. It was absolutely delicious and beautiful! It arrived the day I requested to receive it on. I cannot say enough wonderful things about Omni Parker Hotel Restaurant. I am definitely order this again!
Fine desserts arriving in 2-3 days of ordering. They are well packaged with little shipping damage.
Frozen conditon on arrival. Crust was great. I loved homemade taste. I loved the idea of all chiken filling
Great service. Pretty cool to be able to order food from different states. Are you thinking of different countries in the future? Now that would be RAD!
The shipping and ordering was very easy. Cake got there when you said it would.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

