GMXReviews 200

I just wanted to check out the reviews of gmx cause I became suspicious when I was contacted by people with gmx.us email extensions. And anytime I emailed to those emails I would receive a undeliverable error to everyone of them. And after reading all of these reviews, I understand why I was not able to contact anyone with this email extension. Wow, they do need to band gmx from the web. Why even bother using them when you can use Yahoo and Google; both of which I've used successfully since 1999.

AVOID AVOID AVOID GMX LIKE THE PLAGUE. I have tried setting up two separate emails addresses to handle an influx of recruitment emails from potential employees. BOTH email addresses have been blocked almost instantly due to 'suspicious activity' bu they NEVER reply to emails to unlock the accounts. Check out the forums and there's even a special Facebook page of complaints about their useless service. They obviously don't bother to read any of this feedback and complaints. Reputation is everything and these people clearly don't give a toss. If they worked for my business I would fire them - and so I suspect would most people who care about their customers and their business. AVOID AVOID AVOID. I now have to email 50 potential employees with yet another email address to send their job applications to. It's just embarrassing. Don't ever bother with GMX. THEY ARE USELESS.

I can't think of anything more important, or personal, than your email address. It's literally your home base online. You rely on it to communicate with friends and family, business contacts and as an ID card when registering to websites.

If you're like me, you've probably got a ton of important emails saved in your email address. But what happens when that email address is no longer accessible? That's something many GMX users end up experiencing, me included.

I've been a proud GMX user since around 2010 after I decided Gmail didn't respect my privacy and after some public comments they (google) made about privacy online. So I set out looking for an alternative that allowed me to access my mail from a local email program.

I found GMX and fell in love and promoted GMX and recommended it to all my friends. It was a breeze to set up and I really liked their spam protection. However, my love affair with GMX would end bitterly.

More than once, my email account was blocked. I contacted their customer support and was told my account would be unblocked. This happened twice. I wasn't told why, but I took the precaution and changed my already strong password.

All was good until recently. Now my account is blocked, and I'm told it will remain blocked. From their email to me:

"We have forwarded your request to unblock your account to our security department and it was determined that the account in question will remain blocked.

Please note that this is a decision made by our abuse department and we do not have further information we can provide to you."

Fantastic. Not only will my email remain blocked, but I don't even get an answer as to why.

And this is why you should use GMX at your own risk. For no reason what-so-ever your account can be blocked and you'll be left out in the cold. If you do make an account, make sure you keep local backups of all your email!

A big 0 stars for this messed up site. Three times I've signed up, done all the required security questions, etc. And written down my customer#, password and so on, no oversight on my part; and 3 times I've been stopped signing in by a prompt that comes up, "our system has detected irregular activity related to your account. As a precautionary measure we have blocked your account. To regain access, please contact our Customer support."
After requiring the security question and answer, I'd think they could just ask me my security question! This site sucks!

Along with others, I had my gmx email account blocked for no reason. Then they reinstated but only after they had deleted ALL my mail. When asked to restore it (very patiently and I asked them many times over a period of a month) they tell me they do not know how.

Avoid this company at all costs.

I shall be posting this on facebook to let others know just how incompetent they are.

I have had GMX email for 1 week and my account has been blocked. The customer service department will not reply to the request I have made as to why the account has been blocked or allow me to gain access to my contact list to move them to a new Email provider. Total waste of time

GMX Email is a Bait & Switch Company that Steels & Randsoms your Personal Data. You don't have to believe me, just google GMX blocked email accounts (this is a huge problem).

GMX locks-up new accounts under pretext; there is no telephone support, and they do not respond to email support. Their parent company (1&1 Mail & Media) directed me to a pay service that cost $99.00 to fix this one issue.

In other words; their free email service sounds too good to be true. You sign up, give everyone your new email address, and then they lock it up under some trumped up pretext. It cost you $99.00 to get into your account to access your email messages.

I opened an account two days ago. I logged out, logged back in, and then gave the email to potential employers, and when I attempted to login, it said that this email address does not exist! However, when I tried to open this as a new account, it said that this email was already taken.

So why would the login say this email address does not exist, and the new accounts say it's already taken?

I opened another test account, and the same thing happened. I then googled the problem, and cannot believe that these guys are not in prison! They ransom your personal information. If you don't pay, you never see your emails. This is a classic bait and switch. They bought mail.com with all that ransom, so watch out!

There are a lot of people, including myself who have used this service only to have it fail. There are a ton of one stars on here and other sites as well. If you consider 60% of Internet traffic (reviews, comments, etc.) are fake and or paid for, you can start to see why the 4 and five star reviews exist. That guy cursing at people speaking honestly about the faults in this 'service', even if you had dependable service, acting like we don't have problems because you don't is the pinnacle of narcissism (especially when you blamed the intelligence of a swath of users) although I don't know if you can hear me from how high your ivory tower is. Don't try positing the reverse of what I said as true about negative posts. In the first point if the 60% of fake posts were instead the negative, they wouldn't all have the same problem because it would do more damage as a campaign to attack many aspects of the site. The second point is mainly based in the fact that a service is supposed to operate, if there are this many Meg revs that's bad. G2g

I have had a GMX account for a couple of years now and it has been fine when accessed with Outlook Express. Recently, I began to receive spam mails to my account, which never had been the case previously, and so I reported these to the GMX support team via their webform, enclosing headers from the different messages. Their response? Not to say thanks, we will block these senders - no, they blocked my account instead and refuse to say why even after various tickets have been submitted.

To be fair, up until this point it has been a good service and works fine via POP3 access, but they have no idea of or interest in customer care or service and trying to get any sense out them is all but impossible (a whois search gives a registered address in Germany for the domain owners)

My overall feeling? If you are happy setting up the POP3 access rather than using the web interface, then it works fine, but just do not expect anything from them in terms of help or support and do not report spam to them lest you too be blocked.

I just wanted to cancel my email created 3 days ago because the web sessions are not encrypted as I thought and also because there are 95% of negative reviews accross the the web.
When I log into my account and go to Settings => My Account => Account Details => Delete Your Account Now.
Then I fill up the form and confirm my password I get the message "Please check your entry and try again, Incorrect password".

I tried several time using different browsers under window$ and linux but no possibility to delete my account.

Keep away from this provider.

I like my gmx account. Seems the people who complain about a product or service are usually doing something wrong or NOT doing something simple that sets up the service to perform in the correct manner. This does NOT necessarily account for the other posting reviewers' problems. I am just saying that I followed all directions and the account is fine. Yahoo! Was better until Yahoo! Changed its format. GMX has been a good alternative.

For a few days I was excited! Worked like a charm. Now, down for days and they just tell you to update your computer with flashes, java, etc. It worked fine before! Then once in awhile it appears, only to be gone in a FLASH! What is the deal? You get a new customer, don't you care to keep them happy? Guess I will be out looking for another web mail. I think that they just don't want to admit on their facebook or elsewhere that they are DOWN A-G-A-I-N! Isn't honesty the best policy to keep customers?