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GMX Reviews Summary

The company has garnered a largely negative reputation, with numerous customers expressing frustration over account accessibility and inadequate customer support. Many users report sudden account blocks for "irregular activity," leading to severe disruptions in their personal and business communications. Complaints regarding unresponsive customer service and a lack of effective solutions to security issues are prevalent. While some users appreciate the basic functionality of the email service, the overwhelming sentiment highlights significant concerns about reliability and the company's approach to customer care, suggesting a need for urgent improvements in these areas.

This summary is generated by AI, based on text from customer reviews

service
31
value
26
shipping
10
returns
10
quality
25

We monitor reviews for authenticity

California
2 reviews
13 helpful votes
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I had other accounts linked to this one and one good day I could not access to the emails even though the password was correctly entered and recognized. When I asked their client service to cancel the account or fix it they insisted it was my fault for not updating the flash. I updated it and the problem has continued. Now I have my emails derived to an account I cannot access. Isn´t this spooky? Yes, it is also a total lack of professionalism and decency. As far as I am concerned they should be closed down and banned from the web.

Date of experience: November 26, 2013
France
2 reviews
8 helpful votes
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I use gmx.com has been two years. It gave my life a lot of convenience, it will prompt arrival of my e-mail

Date of experience: November 14, 2013
New Mexico
1 review
7 helpful votes
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I signed up and found my account blocked within hours. I tried to get their help, and they did actually respond, but the message only said that security will continue to block the account. No explanation. I signed up a second time with a slightly different sign-on and got into my email. I tried to keep it open but couldn't receive anything. Ended up refreshing (not possible), lost the connection and, when I tried to sign back in, (you guessed it) blocked. I'm not sure what their game is but, the email is worthless if you can't access it. Glad it was free.

Date of experience: July 13, 2013
Germany
1 review
9 helpful votes
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WORST Email company ever!:

Well, I had the worst experience I´ve ever had, and wanted to share it with you guys to avoid more people falling on the fraud. I´m in Germany, were GMX is one of the biggest providers, they had an offer to test GMX TopMail for 3 months, with a veery small almost unreadable letter that says that in the moment you click on the offer, you´re obligated to pay for the service for one year (that means, a one-year long contract)

Long story short, I got trapped by the offer, and after the 3 months I started receiving letters from layers charging me for an amount that I wasn´t even aware I had to pay, after tens of letters I got my account blocked by a judge, and what was only 10/month end up being almost 500!

I tried to finish the contract several times (by phone, email, or even Post!) but they would always find a way to "reject" my request.

As of today, after they blocked my account and all, turns out they "automatically renewed" the contract for another year against my will, and obligated me to pay for another year of service!

Right now I have another judge order where he´s asking me to pay another 300 (remember, the service is only 10/month) or he´s gonna block my account again.

So, at last, my advice is, STAY AWAY FROM GMX SERVICES! I´ll keep spreading the word of my experience to avoid more people falling into this trick!

Date of experience: May 14, 2013
California
9 reviews
17 helpful votes
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This Email service a great and you service that is better then yahoo mail or gmail overall. I love this gmx.com and if they had a website hosting service i would use it to

Date of experience: June 7, 2012
Michigan
6 reviews
22 helpful votes
Follow D C.
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Ok so far but it does not refresh on it's own and you have to log back in often with your whole email address. Hard to get your messages to expand to read your whole correspondence history and has quite a few errors when you try to save your settings. One nice thing though, audible alerts when you get new mail, but why is that so rare anymore?. 12/13/15 no more audible alerts for quite a while now, just about to stop using it.

Date of experience: December 4, 2011
Australia
143 reviews
755 helpful votes
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I have been testing GMX e-mail over time, and have found it to be a positive experience. The e-mail supports SSL and for added protection, I recommend the Firefox extension HTTPS Everywhere.

GMX has 2GB free storage that works in a similar way to Dropbox. In addition to this, GMX has a built in antivirus scanner that will go through all your emails to make sure you're not harmed from malicious scripts. I am however giving this website three stars because after looking at their Facebook page, their was many complaints. For example, complaints of people losing accounts, or not being able to access them. But from my personal experience - it was positive.

Date of experience: June 23, 2011
Washington
1 review
6 helpful votes
Follow L H.
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I signed for e-mail account everything is fine until one day your account, "no longer exists", so I sign up again using the same e-mail address as before I get this "account already exists" what the $#*! does it exist or not? $#*! these unreliable bastards in the neck.

Date of experience: June 11, 2011
New York
2 reviews
11 helpful votes
Follow Bill H.
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Join GMX.com and couldn't log in. The next day was all good. The thrid day, I found myself block. I can see why they have 13 Million users, But only a few hundred can actually use there account. Between being block, and suspended, I wonder how many have signed up several times. No me,,, goodby GMX

Date of experience: April 23, 2011
Texas
2 reviews
9 helpful votes
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GMX is the most unreliable email service available. Should you choose this cesspool of an email service, rest assured that once they acquire your personal information, your email account will be locked without cause. This has been the case with literally thousands of users. Avoid it at all costs.

Date of experience: January 31, 2011
GB
1 review
6 helpful votes
Follow KEVIN W.
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I had my account suspended for no reason. Very unreliable service.

Date of experience: April 20, 2010
Washington
2 reviews
7 helpful votes
Follow E F.
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I personally really enjoy my gmx account. No annoying sponsored links knowing someone "read my mail!" it takes a little getting used to, but it has a great mail organizer that lets you read all your mail in one place, yet keeps it filed by address.

Date of experience: February 9, 2010
Virginia
1 review
8 helpful votes
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Captive account
October 28, 2008

Captive account - GMX will not let me cancel my email account with them. Deletion place on their website is non-operative.

Date of experience: October 27, 2008