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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

Instant Feedback

14,119 reviews

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New York
1 review
0 helpful votes
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Happy with selection and ease of ordering. The ability to try the on for sizing was also helpful.

Date of experience: June 23, 2024
Illinois
1 review
0 helpful votes
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AMAZING PLACE TO GET GLASSES
July 3, 2024

It was great one best online places to get glasses the things that u add on to your glasses

Date of experience: June 22, 2024
California
2 reviews
0 helpful votes
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Highly satisfied
July 3, 2024

Very easy to navigate. I am satisfied. I love my specticals. These are the best glasses I have ever had.

Date of experience: June 22, 2024
Oregon
1 review
0 helpful votes
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I received the glasses and the frames were already worn and damaged the lenses that were taken out from my prescription were in a extra bag pitted and scratched I assume someone returned the glasses I received and they just swapped the lenses and sold to me as new not ok I paid for new glasses not repurposed glasses not pleased at all

Date of experience: June 22, 2024
James S. — GlassesUSA Rep
over a year old

Hi Sam,

We’re sorry to hear that you experienced difficulties with your glasses. Frames that have been returned are either disposed of or upcycled and donated to charity. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com

Arizona
1 review
0 helpful votes
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From ordering to receiving the packages, everything is on time and very professional. Of course. The product is what I expect to be, maybe more.

Date of experience: June 22, 2024
Texas
1 review
0 helpful votes
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FIRST TIME BUYER
July 2, 2024

I quickly found the glasses I had been hunting for in years. My nephew told me about your site. I have a very petite face and y'all were able to pick the right size. I am having trouble seeing out of them and will check and see if the rx is right or the doctor is wrong. At any rate I love the glasses and will buy again.

Date of experience: June 22, 2024
Minnesota
1 review
0 helpful votes
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Wasn't what I expected
July 2, 2024

Got my glasses wasn't what I expected but when I tried returning them it wouldn't allow me too.

Date of experience: June 22, 2024
James S. — GlassesUSA Rep
over a year old

Hi Mitchell,

We're sorry to hear that your glasses did not meet your expectations. It is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.

It appears that you have successfully filled out the returns form. If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com

Arizona
1 review
0 helpful votes
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My review
July 2, 2024

No problems, everything was greatGlasses were a great fit and prescription was perfect. Easy process from beginning to end

Date of experience: June 21, 2024
Nebraska
1 review
0 helpful votes
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Pretty easy process. Input all your prescription information In and they take care of rest. But for some reason this time I had problems with production of glasses and delays.

Date of experience: June 21, 2024
James S. — GlassesUSA Rep
over a year old

Hi Ronald,

We’re sorry to hear that you experienced difficulties with your glasses order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience but we're glad that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com


Pretty easy process
June 11, 2024
Previous review

Pretty easy process. Just to many glasses to choose from

Date of experience: May 31, 2024
New York
1 review
0 helpful votes
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Affordable designer sunglasses
July 1, 2024

My only concern is I have a strong prescription and I would like my lenses to not be too thick, they fit the frame nicely and I have no real complaints. My only gripe is they aren't actual Oakley lenses, but that's just me being nitpicky

Date of experience: June 21, 2024
Utah
1 review
1 helpful vote
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Slow
July 1, 2024

It took 21 days for my order to arrive. I will give two stars because when they finally came they were great glasses. If you have problems with your order don't expect to be able to reach out and talk to a live person.

Date of experience: June 21, 2024
James S. — GlassesUSA Rep
over a year old

Hi Matt,

Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience but we're glad to hear that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

Ohio
1 review
0 helpful votes
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Shipping
July 1, 2024

I feel like shipping was a little slow, as I did pay for expedited shipping. It seems like the glasses were made and shipped pretty quickly, which was excellent.
I will order again, send me a coupon.

Date of experience: June 21, 2024
Georgia
1 review
0 helpful votes
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PRESCRIPTION NOT RIGHT... AGAIN
July 1, 2024

This is the 2nd pair of glasses I had to send back because I could not see through them. The regular progressive glasses are not correct, I cannot read out of them. BUT... when I ordered sunglasses with the same prescription, I can see just fine.

Date of experience: June 21, 2024
Georgia
1 review
0 helpful votes
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Nice glasses
July 1, 2024

The same as the ones I got from my eye doctor just wish Glasses USA offered other colors because I got rose gold from my doctor and love them more than the silver.

Date of experience: June 21, 2024
Tennessee
1 review
0 helpful votes
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So Easy
July 1, 2024

Easy to navigate. Glasses arrived in an appropriate time frame.

Date of experience: June 20, 2024
Maryland
1 review
0 helpful votes
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Stay away!
July 1, 2024

I paid for express shipping on a $470 paid of glasses. Then they didn't update the tracking info for 2 whole weeks, and then the excuse they gave was "It's taking so long because it didn't meet our quality control. But we can refund the express shipping you paid." Thanks for the $13 but I really want my glasses. So another week goes by and they finally leave their warehouse with a shipping company called OSM (never heard of them, and probably for good reason). It takes another week to get from Texas to Maryland. They arrive in a bubble wrapper (as opposed to a box like you'd expect for something small and fragile) in their case. And the perfect end to this sugar honey iced-tea of a tale is that they case looked like it'd been run over and the frames were bent in such a way that it's mind boggling they're still on one piece.

Needless to say they're completely unwarable and the summer will be over before I have new glasses to wear.
It's next to impossible to get someone on the phone, and when you do they're complete useless. There's no customer service to speak of. For all this money I expect much better.

But your glasses from a reputable store and not from these overseas scammers
DO NOT SHOP HERE!

Date of experience: June 20, 2024
James S. — GlassesUSA Rep
over a year old

Hi Loren,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

Your replacement order is in production and we will keep you updated throughout the process.

Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.

Yours truly,
GlassesUSA.com

Florida
1 review
0 helpful votes
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Fast and efficient!
July 1, 2024

GlassesUSA is very fast and efficient. Just shop online for frames and lenses, upload your RX and glasses are shipped right to your front door within 10 days! Updates via text ans email during the whole process. I have been back 3 times now. No high pressure sales tactics. They even gave me several discount coupons for future orders. Highly recommend GlassesUSA!

Date of experience: June 20, 2024
Maine
1 review
0 helpful votes
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Like the new glasses very much.
June 30, 2024

Ordering glasses is actually easier than going to WalMart or any other glasses store and hunting for the pair that you like. On line, you can choose from so many types and sizes and take all the time that you want. The end product just has to be something that you will like.

Date of experience: June 20, 2024
Illinois
1 review
0 helpful votes
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Easy & Fast
June 30, 2024

Got my glasses a week after ordering. They even refunded an overpayment.

Date of experience: June 20, 2024
Florida
1 review
0 helpful votes
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No Live Customer service
June 30, 2024
Updated review

This site is 100% unattended. No live answers from Site / chat / phone #. Hard to communicate needs and problems.

Date of experience: June 20, 2024
James S. — GlassesUSA Rep
over a year old

Hi Rick,

Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com


Hard to easily see sizes available until last step
June 9, 2024
Previous review

Hard to easily see sizes available until last step. Filters not always correct.

Date of experience: May 30, 2024

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States