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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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It's just shopping online. No big deal, shop, make your decision(s), pay and about a week later, your item(s) are delivered.
Easy to shop n buy. Great selection. I found what I wanted at a great price.
Easy Return. Smooth Exchange. Arrived Quickly. Love it. Will buy again.
Glasses were delayed for an unknown reason. Was never contacted about the delay, I had to make the contact but the customer service rep didn't really know why. Glasses not exactly as pictured. Minor change to the frames.
It was very easy to order. I did have a hard time reaching out to a representative. I messed up on my prescription and tried to contact a representative. I reached out through email, phone and chat but it was automotive. My glasses were fine. The look really good I was able to get 2 for the price of 1. I would defiantly order again. Just please make sure that you check your prescription before placing the order.
Great quality frames. Just what I was hoping for. The service is very good.
All is well with the transaction and the glasses are perfect for me.
The whole process was very simple. Just entered the info from the optometrist and a week later I had my glasses. Could t get much easier.
Easy to see frames and make a selection but glasses frame is much larger than pictured..
Easy to see frames and make a selection.
Easy to order online. I will certainly order glasses again with GlassesUSA.
I love the " try on " feature. I will experiment with glasses that I would never try on any place else and surprisingly sometimes I love them. Such a great large selection. I have also gotten prescription sunglasses that I love. I will continue using GlassesUSA in the future
I guess you get what you pay for...Horrible customer service. Text dialogue with chat bot was a lesson in frustration. Prescription sports glass strap failed after 10 uses... Took them two weeks to finally get back to me with an "Oh Well" response... "past the 14-day return window". All I was looking for was to BUY a replacement strap. Way too hard.
Hi Chris,
We're sorry to hear that you experienced difficulties with your glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
Our Customer Care Team has sent you an update regarding the status of your replacement order. Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Glasses USA was an easy process for someone who has never ordered online. The glasses are exactly what I expected. I love being able to virtually try them on.
I'll need to return these for one more try. Like the review title, I'm happy with my progressive script. Always a gamble via a website. The frames are just ok. The bridge ended up too narrow. The temples wobble, and the gloss finish looks cheap. 3rd, the transition effect needs to get darker.
Lastly, I hate that I cannot talk to an actual customer service rep. It's all bots. The phone service is pointless as it just drives to the chat bot.
Hi Stu,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I was waiting for these frames to come back in stock. Finally they did and they look just as good as the first time I got them. The lenses are crystal clear.
The lenses were perfect, however the frame is too loose. My glasses fall off my face easily and anytime I look down they fall right off.
Hi Torrie,
We’re sorry to hear that you experienced difficulties with your glasses. We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. If you require any assistance, we would be happy to help. Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
I ordered progressive lens glasses as a spare set for my very expensive Oakleys so I had a pair to use for woodworking. When you order online, the fit can be a crapshoot but what I received will work great and at a good price. I'll be back.
The sunglasses were perfect. They work well and look great. I ordered a second pair of single vision regular glasses and have not been able to wear them. They have one leg that is extremely bowed out and no amount of warm water per instructions seem to be helping. Hopefully I can get them to work in the next few days or I will need to return them.
Hi Stephanie,
We're sorry to hear that you are experiencing difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. The Help Center on our website offers a variety of assistance including frame adjustments. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose. As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
If you require any further assistance, we would be happy to help. Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Easy ordering and I like my glasses. Decent price and doesn't give me headache.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric,
We're sorry to hear that the timeline to receive your glasses did not meet your expectations thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process. Your glasses were sent by expedited shipping which can take five to seven business days. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com