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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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If I could get the same frames, I would have bought two pairs, This is not a good review so you won't post it,
The glasses have been a game changer, but they seemed to take longer to manufacture and ship than was originally advertised.
Needed Rx sunglasses before a beach trip and glassesusa came through swiftly.
I used the virtual try on and it worked perfectly. I love my new style of transition glasses. It's different from the typical black frames and I'm so glad I went outside my comfort zone. They are a hit.
3 weeks and 1 day from date of order to package received. Be prepared to wait longer the the stated 2 week time frame.
Hi Lisa,
We’re sorry to hear that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
According to the tracking details, your glasses were delivered within the timeline. Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
After returning the first pair because your site recommended a size medium which I cannot wear, but I didn't know if your glasses were larger than normal, the second pair are fantastic. Your price of $220 for progressive bifocals is Amazing! 4 years ago I paid $600 for a pair. That was the average price and still is locally. I highly recommend your company. You just need to do something about your customer service not being available by phone.
Everything was good just took awhile to get the glasses but other then that great selection on sunglasses and regular glasses
I love using GlassesUSA because they ship so quickly and produce high quality glasses. I know I can always count on them.
I purchased two pairs of glasses with a BOGO deal offered by GlassesUSA. Both had circular lenses. One of the lenses in one pair was apparently about 90 degrees of off where it should have been set, resulting blurred vision through that eye. On the same pair of glasses, one of the nose pieces fell off the day after they arrived.
Hi Martha,
We’re sorry to hear that you experienced difficulties with your glasses and with the returns process. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and want to thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
We have received notification that the return of your glasses was successfully processed and apologize for any inconvenience.
Yours truly,
GlassesUSA.com
I've been ordering glasses from GlassesUSA for many years. This is the first time I was disappointed with the quality of two pair of glasses. Both pair were returned for replacement. But that was over a week ago. I still have heard nothing from GlassesUSA regarding the return status or replacement.
Hi,
We’re sorry to hear that you experienced difficulties with your glasses. Your exchange order has been placed and the order confirmation was sent to you.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Ordering the glasses was a breeze. Customer service is impossible to get ahold of. I didn't feel as though one of my lenses is accurate and can't get ahold of anyone.
Hi Jeffrey,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses were produced correctly according to the prescription that you had uploaded. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I had broken my favorite pair of glasses and needed to replace them. GlassesUSA had an almost identical pair of frames for a good price. I was able to enter my prescription and get the glasses in less than a week! I'm very happy with them.
Took a month to receive order. Seemed a little excessive. In this day, service should be more prompt given it was all ordered on the internet.
Hi Doug,
We’re sorry to hear that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
According to the tracking details, your glasses were delivered within the timeline. Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
This was easy and helpful! I liked being able to use the virtual try-on feature.
I got two pairs of prescription sunglasses for about 100 bucks. No complaints!
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph,
We're sorry to hear that the frames you had ordered three years ago are no longer available. We are always updating our collection of frames to meet the needs of our customers. We do have a custom filtering option that allows you to search based on a variety of parameters including style, color and size.
It is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com