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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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My daughter loves her glasses. I just only wish there were better option colors for glasses cases. No big deal just more neutral color than blue for a girl.
Shopping was easy with the detailed pics on the site and having the ability to input my prescription made ordering very easy. I love the pair of glasses that I received and they are exactly what I wanted!
Got my glasses in a couple of weeks. Very satisfied. I would definitely buy again from you guys
Easy. Uncomplicated. Clear and had a good variety of choice.
Surprisingly, I found what I needed very easy and received it in record time.
I never remember my prescription and I am so happy it was saved the last time I ordered glasses. So easy to order.
The glasses I ordered were too big and the color was much darker than I expected. When I tried to return them for refund it was denied. I ordered another pair but I wanted the credit for the return to be applied before was charged again. I called the number to discuss this but not able to talk to anyone. Very confusing. It seemed simple. But I requested a return the same day they finally delivered. What will happen now?
I know have a spare set of glasses. They are stylish and affordable.
I can't believe that I got a MK frame with prescription lenses for that price! It's insane, but great! And I have pretty bad vision, yet, it was only about 9 days before I received my glasses. They are perfect. Thank you so much!
I ordered more glasses. #*******
I previously ordered glasses. I'm a repeat customer.'
Hi Alex,
We're sorry if the delivery timeline to receive your glasses did not meet your expectations. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we're glad that you enjoying your new glasses.
Yours truly,
GlassesUSA.com
The hardest part was waiting for my new sunglasses, but it was worth it. They exceeded my expectations.
Easy process for getting glasses made my way website was very easy to navigate great quality
I was able to find a pair of frames that I liked at a reasonable cost. It was great.
Easy to find things. Like the recommendations. I'm
Very happy with the glasses
The phone number given is strictly recorded. You can't talk to a person. It took me 3 days to figure out how to get an actual person to help me. If you order and have no issues it is fine. But good luck if you have to return something. The person I finally got in touch with was great but it was such a hassle to get to that point.
I shopped for glasses at my local eye doctor as well as a few other individual and chain stores. I found these frames at one of them but not in the color I wanted. So I came to glassesUSA looking for the color I wanted and found them AND at a better price. They processed it relatively quickly. I was happy with the end product.
I recently purchased a pair of men's glasses, and I must say, I'm quite impressed. The design is sleek and modern, and the frames are sturdy yet lightweight. The lenses provide clear vision, and the overall fit is comfortable. They also arrived promptly and were well-packaged. I would highly recommend these glasses to any man in need of a stylish and reliable eyewear option.
Glasses makes it easy to find glasses that fit the look you want
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Renee,
We're sorry to hear that your glasses did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You are still eligible for a return. The returns form is available at the following link: https://www.glassesusa.com/rma
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com