GlassesUSAReviews 3,816

We have had good experiences in the past. BUT. My elderly mother ordered glasses in May of this year, and from the time she received them, complained they made her dizzy. She finally went to her eye doctor who found that one of the lenses was in the frame upside down! When mom called GlassesUSA to exchange the glasses, she was told that the return window was closed and there was nothing they can do. What? We are still trying to return the defective glasses to get a credit for a future pair... no luck so far, but we will keep trying.

I'm extremely disappointed with my experience with GlassesUSA. I paid $16.81 for 2-day overnight UPS shipping, but my order was delayed by weeks with no clear communication. To make matters worse, they shipped my glasses using a slower, unreliable postal service. Instead of getting what I paid for, I was offered a refund for the shipping—which I didn't want. I wanted my glasses delivered on time, as promised.

The entire process has been frustrating and dishonest. I would not recommend using GlassesUSA, as they don't honor their commitments or provide adequate customer service. I regret trusting them, and I'll be sharing my experience on social media to warn others.

I love my glasses but it took longer then expected and still waiting for one more.

Great price n a quality product…………………………………………………………..

I ordered a pair of sunglasses and regular glasses. The sunglasses came in right away, the regular glasses took almost a month. OSM was the shipping company,they did not post updates. The regular glasses were in production for weeks. I tried several times to contact someone due to the fact that I paid for expedited shipping and felt with the delay I should've been credited. It was impossible to actually get someone on the phone to help

It is very difficult to get someone on the phone. So i was disappointed that i could not resolve my issue

Great product, quick shipping, would do business again! Thanks!

I got my order and was surprised it did not come with a glass case. The packaging could have been better. It came inside a damaged box.

This is the third order that I have made with glassesusa.com in the past year that has been made incorrectly from my prescriptions that I have sent photos of, and dealing with returns when it is incorrect is a nightmare.

When you can no longer make returns, you have to go out of your way to go to a different optometrist locally and have them scan the lenses to prove that glasses USA made them incorrectly, they don't take your word for it. You have to go out of your way to prove it to them and then wait weeks for a response, Hoping you get your refund.

Been buying glasses here for over 10 years, but that just stopped. The headline says most of it, but there are a couple more things: can't talk / chat to a human being, even though Glasses USA says it's "live chat", didn't / haven't responded to 3 emails to their service department and no invoice / statement with the glasses.

I did receive the correct frames though.

I very poor customer experience.

My apprehension about buying glasses online was needless.

I've been using these guys for years and years, their quality, simplicity, and amount of choices are what really brings me back here every time!

This was my second order from glassesUSA and it's exactly what I needed. Great selection, my new glasses arrived in a reasonable time and were a reasonable price for brand name frames.

I uploaded all information and there was an error with the prescription. Because of this error, even though I rectified it within an hour, the glasses were delayed over a week.

The ordering process was seamless. I was able to track the order ( it was via DHL) it was reported as delivered on the 8th but I actually received the mail on the 10th. So for 2 days I was really worried the glasses were lost. That was the only hiych. The glasses itself look and fit great
The whole customer service process is auto mated so it is really slow - something to be aware of - it can be frustrating wondering whats going on.

I ordered prescription sunglasses. You shipped prescription glasses, in a different frame. Very, very disappointing.

The prescription for my glasses actually works for my eyes they're good quality glasses and I can tell they're helping my vision

Have ordered glasses before from other company. Wasn't totally satisfied so I tried y'all and am completely satisfied. Thanks so much!

The website was easy to use, easy to fill in your prescription, and great selection too!