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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

Instant Feedback

14,119 reviews

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Texas
1 review
0 helpful votes
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Fast and Easy
July 22, 2024

Got some great glasses at a good price & was able to use my insurance online. Probably thee best pair I have ever owned.

Date of experience: July 12, 2024
Florida
1 review
1 helpful vote
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I had to return my glasses
July 22, 2024

I had to return my glasses as they broke the day I received them. I did get a store credit and ordered another pair just waiting on those hopefully they come soon

Date of experience: July 12, 2024
Texas
1 review
0 helpful votes
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Fantastic glasses
July 22, 2024

I found glasses I really liked and made the order. It was quick turnaround and the glasses are perfect.

Date of experience: July 11, 2024
New Jersey
1 review
1 helpful vote
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Scam
July 21, 2024

No glasses for 1mo. I received email with fake not working tracking number. No answers. This is scam. Stay away. Very bad business

Date of experience: July 11, 2024
James S. — GlassesUSA Rep
over a year old

Hi Marcin,

We’re sorry to hear that you experienced difficulties. According to the tracking details, your glasses were delivered on July 13. We have sent you the tracking information.

Our apologies for any inconvenience and we hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA.com

North Carolina
1 review
0 helpful votes
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Effortlessly easy
July 21, 2024

From start to finish the whole process was efficient and effortless. The selection was almost to much to chose from and price was right cheaper than my insurance would have been. And sent in order to insurance and will be reimbursed the cost just amazing!

Date of experience: July 11, 2024
Florida
1 review
0 helpful votes
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Great frames
July 21, 2024

Great frames tricky returns though (takes a while to receive money back)

Date of experience: July 11, 2024
James S. — GlassesUSA Rep
over a year old

Hi Benjamin,

We're glad that you enjoyed our great selection of frame but sorry to hear that you experienced difficulties with your return. Our Customer Care Team is reviewing the status of your order and will update you promptly.

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com

Michigan
1 review
2 helpful votes
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Love my glasses
July 21, 2024

Everything went very smooth. My prescription of progressives for some reason is difficult normally and they have to return them. Not Glasses USA. The prescription was perfect. Will be back again.

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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I will definitely come back. And make all my purchases for my lens and frames and sunglasses from here from now on.

Date of experience: July 10, 2024
Colorado
2 reviews
6 helpful votes
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Happy with my glasses. I do wish there was a better option for glasses to be shipped.
Wyoming postal service is slow.

Date of experience: July 10, 2024
Washington
1 review
0 helpful votes
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Great experience
July 20, 2024

I loved that it is easy and fast to buy a prescribed glass, with the option to see how it looks on you.
However, the pair I got was too big for me, so I returned it.
In a few clicks, I got a return level and had multiple options for dropping it.

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Good Enough
July 19, 2024

A little different than expected, more square and thin. But still a good product, and I'll use them.

Date of experience: July 9, 2024
Florida
1 review
0 helpful votes
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A great experience
July 19, 2024

It was easy to order my glasses, I got a good price for the optical frame and wrote my prescription. However, the glasses' costs were expensive including the vision insurance.

Date of experience: July 9, 2024
Nevada
1 review
0 helpful votes
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Fast and easy to order!
July 19, 2024

Loved the virtual try on experience! The glasses came in quickly as well!

Date of experience: July 9, 2024
Washington
1 review
0 helpful votes
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Love the new look…
July 19, 2024

Glasses came as ordered, on time, no prescription issues. Ordering was simple and straightforward. The generic transitions work as well as the non-generic variety on the glasses I already own. Overall good value. I will likely order again in the future.

Date of experience: July 9, 2024
Rhode Island
1 review
0 helpful votes
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I got tired of waiting for my glasses after waiting a month, so I cancelled my order. Three days later I received notification that my order had shipped! Really terrible customer service! I don't even want the dam things but since I paid for them (because of course they didn't process the credit like they said they would when I cancelled) I will see if I even like them once they arrive.

Date of experience: July 9, 2024
James S. — GlassesUSA Rep
over a year old

Hi Lynn,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.

Thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA.com

Missouri
2 reviews
0 helpful votes
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Happy with my purchase.
July 19, 2024

The experience was great from start to finish. Fit was great & look was what I was looking for.

Date of experience: July 9, 2024
Arizona
1 review
0 helpful votes
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Ordered glasses
July 19, 2024

They are amazing and I can see clearly they function how they should. But there is a issue when cleaning them sometimes the lenses will pop out I can push they back in but it worries me I might have gotten a faulty product.

Date of experience: July 9, 2024
James S. — GlassesUSA Rep
over a year old

Hi Nick,

We’re sorry to hear that you experienced difficulties with your glasses. It is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.,

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com

Oregon
2 reviews
0 helpful votes
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Misleading Promos, Decent Glasses
July 19, 2024

I found the shopping experience frustrating. I wanted to use a promo from work and the regular price of the glasses kept changing depending on what promo was added. The glasses themselves are decent. The quality is good after adjusting to fit me better.

Date of experience: July 8, 2024
James S. — GlassesUSA Rep
over a year old

Hi Jamesa,

We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied.

For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions

We're glad that you did manage to place your order and enjoyed a 40% discount on your designer frame.

Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com

New Jersey
1 review
0 helpful votes
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Great as usual
July 19, 2024

This is my third time ordering from GlassesUSA. The frames are exactly what I wanted. They fit great and my prescription lenses are correct.

Date of experience: July 8, 2024
Oregon
1 review
0 helpful votes
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Prada glasses
July 19, 2024

Good selection of glasses and purchasing process was very easy

Date of experience: July 8, 2024

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States