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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Glasses were incorrect the first time. I called for a refund, supposed to be no hassle, they said let us try again. I said okay. They sent the second pair and they were not right either. Now they say no refund, only store credit. That was not told to me on the first try to return or I would have just gotten the refund that time. Now I am having trouble getting a return label. This site is way more trouble than they could ever be worth.
They did finally give me a shipping label and store credit. I had to use the store credit to buy something I no longer wanted or loose the money. Their product was okay but be aware that refunds after the first are not available and complex prescriptions like mine, may not be the best to try to get from an online store.
I used the store credit to order a new pair of glasses. This pair was poor, at best. The progressive prescription was not centered correctly and were fuzzy. I have other progressive lenses so I know what they are supposed to be. These are not right and I give up. I will eat the loss and throw these away. I would not recommend this company.
Very straightforward, and I'm very pleased with their refund claims. Overall pleasant shopping experience!
Dear Corina,
We're glad that you enjoyed your shopping experience with us. Our 14 Day 'no questions asked' return policy includes a free return shipping label.
Enjoy your new glasses.
Yours truly,
GlassesUSA
HI. I HAVE JUST ORDERED IT. THE PRICE IS VERY GOOD BUT I HAVE TO WAIT FOR RECEVING IT TO GIVE YOU MY OPINON BUT I'AM PRETTY SURE THAT I WILL BE SATISFYED.
Dear Julie,
We stand behind our products and are confident that you will love our glasses.
We can't wait until you receive them!
Best Regards,
GlassesUSA
This is my 5th pair of glasses from GlassesUSA. Love them all! It's so fun to be able to switch them out because they are cheap enough.
Dear Peggy,
We appreciate you taking the time and putting in the effort to write this positive review.
We are very grateful to have loyal customers such as yourself aboard!
Looking forward to your 6th purchase.
Best Regards,
GlassesUSA
They took 2 weeks to let me know that two of the 3 frames I ordered were out of stock, for 3 to 4 months. They did offer swap out for any other frames, except the more expensive ones. After changing frames they still took another 14 days to complete, 3 days to, "inspect", 4 days to get them to some location so they could ship them and now say could be another 7 to 14 days to arrive (not to mention they give no tracking number, only a link to track using your order number but the link does not work. So... 1month and 1 week out, still no glasses, dont know where they are. No way to track them and when I asked if they would give me some kind of compensation on future glasses they said, "No, because everything is within normal timing". Will never buy from them again.
Only place to buy glasses. First pair through local Eye Doctor $400+, second pair 7 days later less than $100...
Dear Jason,
We're happy to hear that you enjoyed your shopping experience on our site and loved our affordable prices.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great prices and easy to use. Used the chat feature with questions. Very helpful. Thank you!
Dear Lisa,
Thank you for your very enthusiastic review. We're glad that our live chat feature was very helpful and happy to hear that you loved our great prices.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Bad experience, they said they shipped the wrong rx and it was my fault. It's been 2 months, still no glasses. I filled out the refund form, still waiting. Im starting to think I'm out $60. Don't buy from them.
Dear Rebecca,
We're sorry if there was any confusion regarding the prism upgrade payment that was necessary to produce your glasses. We do not keep the details of your payment method on file and notified you to give us a call at your earliest convenience so that we could process the upgrade.
Your full refund was issued on Nov. 7 as requested.
If you have any further questions or concerns regarding this matter, please do not hesitate to contact us 24/7 at 1844 244-1186.
Yours truly,
GlassesUSA
I downloaded my prescription but it would not attach to my order. Other than that I love your site
Dear Gabrielle,
We're sorry that you had difficulty uploading your prescription. We did receive a copy of your prescription and your glasses have been completed and are now in the shipping chain.
We're happy that you enjoyed shopping on our site and hope that you'll love your new glasses.
Yours truly,
GlassesUSA
Easy and smooth online purchase. Anxiously awaiting my glasses to come in mail in 7 to 10 days. Half the price that my eye doctor was planning to charge
Dear Suzanne,
We're glad that you enjoyed our great selection of affordable eye wear. We're happy to hear that you enjoyed your shopping experience on our site.
Thank you for sharing your positive review and enjoy your new glasses.
Yours truly,
GlassesUSA
I should have known not to order glasses online this website is really sketchy. I never received the 3 pair of glasses I ordered and when I called to see what was going on after watching the tracking that said my package was still on it's way for a month. They basically told me it wasn't their problem and there wasn't anything they can do about it. DO NOT ORDER GLASSES FROM THIS WEBSITE!
Dear Catherine,
We are sorry to hear that your glasses did not arrive. If any delay, error, or incident occurs, we do everything we can to resolve it and get your order to you as soon as possible. We have received the USPS claim number and placed a new order for you. You will have received the new order confirmation number by email and a note to confirm that the shipping address is correct.
For your inconvenience, the glasses will be sent to you by Expedited Shipping.
Yours truly,
GlassesUSA
Such good pricing with GlassesUSA. Was able to order prescription sports goggles for my son and received them in less than 5 days. Good quality and fast service... couldn't be happier!
Dear Margie,
We're thrilled to hear how much you enjoyed your shopping experience with us and how happy your son is with his new prescription sports glasses.
We're glad that we could produce and deliver your glasses so quickly.
Yours truly,
GlassesUSA
I have purchased 4 pairs of glasses through Glasses.usa and they are absolutely wonderful with quality and price and fast easy service.
Dear Traci,
Thank you for your delightful review.
We are happy you found our products and prices satisfactory. We reassure you that in the future you'll be surprised of greater deals we have to offer!
Thank you for shopping with us.
Best Regards,
GlassesUSA
This is my sixth pair of glasses and each time I have had no problems. Keep up the good service! A great company!
Dear Linda,
We are ecstatic for having you back! We appreciate very loyal customers such as yourself, and we won't cease to impress you every single time!
Pleasure doing business with you.
Best Regards,
GlassesUSA
Good quality and good value. I am a repeat customer and would recommend Glasses USA. Easy to navigate site
Dear Cynthia,
It is always delightful to hear from our customers and we are certainly privileged that you are a returning one. We can't wait to exceed your expectations over and over and over again!
Looking forward to doing business with you again.
Best Regards,
GlassesUSA
So simple even a non-techie like me can use website. Also like the large selection and range of prices. Free shipping is big.
Dear Frank,
We're glad you found our site so easy to use and our selection of over 3,000 frames at great prices.
Thanks for shopping with us and enjoy your new glasses.
Yours truly,
GlassesUSA
I recently found a deal on GlassesUSA and was able to use a provided gift code provided due to a bad first experience.
I again bought stock sunglasses. No need for any special lenses, just straight sunglasses directly off the web page.
The order only took 16 days to arrive. Still outside the 6 to 10 business days advertised but no where near as long as last order.
On October 16 I recieved notification of the order entering "5-stripe quality assurance test".
So imagine my suprise when these sunglasses arrived with no lenses, just empty frame. I pulled the packaging out of the trash to ensure the lenses were not delivered needing installation. No such luck. So much for 5-stripe quality inspection.
When I called customer service their response was "well we have a return policy, if you don't like the glasses you can return them". I find an incomplete product to be a separate category from an unliked one.
I explained I didn't want to return I just wanted to be provided the lenses. This didnt appear to be a situation a first line service rep could resolve. I asked for a supervisor and after a long wait was told they were all on with other customers and would call ASAP. Instead of a call I got and email saying it was forwarded to the appropriate department for review. I
Dear Timothy,
We apologize for shipping out an incomplete order and the inadequate response that you received from our customer service representative. We take all shortcomings in our services and products very seriously. We appreciate your feedback and will address these issues with the respective individuals to ensure that they are not repeated.
In the meantime, your replacement glasses are in production and we will send them to you by express shipping as our way of trying to make things right.
We are sorry for the inconvenience and for letting you down.
Yours truly,
GlassesUSA
Easy ordering and easy following instructions for following the ophthalmology prescription from the doctor
Dear Stanley,
We're happy to hear that you found it very easy to order glasses from us. We do our very best to provide all the necessary information and instructions to ensure that our customers can place their orders with confidence.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great, fast, and cheap glasses but 100 words or more is a pain. Maybe try something that doesn't require one hundred words or more. Not happy with this part at all
Dear Rhonda,
Thank you for the 5 Star review. We're glad to hear that you enjoyed your shopping experience with us and appreciate very much taking the time to fill out the review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
... looking for blonde tortoise frame to go with my Titian locks and found the perfect style with classic lines. And the price; fabulous!
Dear Juanita,
We're thrilled to hear that you found the perfect frame at a great price. With over 3,000 frames to choose from, finding a style and color couldn't be easier.
We're happy that you enjoyed your shopping experience on our site and look forward to your next visit.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ray,
We've received your glasses and have issued you a store credit. We hope that the gift certificate that we included makes up for the inconvenience.
If you have any questions or require any personal assistance, please reply to the email sent to you by our Customer Service Manager.
Yours truly,
GlassesUSA