On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
I was treated with patience, given as much information as possible, excellent customer service by Lexie Thomas.
Easy to shop around and view different lenses on my own face. Large selection of frames, and got a great deal!
Dear Max,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Thank you for choosing GlassesUSA.com and enjoy your new glasses.
Yours truly,
GlassesUSA
I had been waiting to order another pair of glasses for about a year but couldn't bring myself to spend hundreds of dollars at my doctors office. Thankfully, I decided to wait and try ordering online. I used the Rx on my contacts, and had someone help me measure my PD. I used a video online to make sure that I measured the PD correctly. With all of the discounts, I spent under $50 for a set of frames priced at $100 and lenses with additional coverage for UV and anti-reflective coatings. I can't wait to get them in the mail!
Dear Rebecca,
We're very happy that you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for at a fraction of the price compared to your eye doctor's office.
Thank you for taking the time to post a review and for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
GlassesUSA made it so easy and cheap to purchase glasses that I am now starting a mini collection. The glasses are delivered in a timely manner and look exactly as shown.
Dear Katie,
We're thrilled to hear how much you enjoy shopping on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
My entire family has purchased various frames and prescriptions including progressives, readers, distance glasses over several years. Every experience was perfect. Customer service is outstanding!
Dear Jonathan,
Thank you for the ringing endorsement. We’re delighted that your entire family has enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Amazingly easy, if the customer has their prescription in front of them. Excellent price with the use of the online coupon code. Thanks
Dear Craig,
We're happy to hear that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It was a decent experience because there was a lot of steps just to get one pair of glasses. That's it.
Dear Norman,
We're pleased that you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very nice to be able to put my own face to the glasses so that I'm not ordering the glasses blind sided.
Dear Breana,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ive used them before and am very pleased with the quality and the value! The shipping arrival and ease of ordering are great as well.
Dear Jason,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Super easy to use, so many awesome choices and AMAZING PRICE! I almost spent $250 at vision works... until i stumbled on GlassesUSA! I AM SPEECHLESS!
Dear Diana,
We're happy to hear that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
These glasses are wonderful. The prescription is perfect, the lenses are clear, and the online measurements helped me pick a frame that was perfect for my face.
However, I didn't have the best experience. I started with the at-home try-on and ordered 2 pairs. It took a while to arrive, but I expected that. After wearing them I picked a pair and sent the other pair back. Later, when I was emailed about the charge on my card, it was $40 more than I was expecting. The promo code listed in my account was not the one that I submitted. Customer service could not help me, and they said they didn't have a manager that I could talk to. Some of my emails were never answered either. So I sent the glasses back and re-ordered them.
Dear Morganne,
We're sorry that you experienced difficulties with your order and that our service representatives were unhelpful in solving your issue. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
It was a very pleasant experience ordering my glasses. Lost my prescription and used the prescription scanner to accurately get my prescription.
Dear Misty,
We're thrilled to hear that you used our Prescription App to scan your current glasses. It is a great feature that makes purchasing eyewear online much easier.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Variety to pick from and prices to afford. Customer service very helpful and efficient and providing services.
Dear Marilena,
We're pleased to hear how much you enjoyed your shopping experience on our site and delighted that you found our service representatives very helpful.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The prices are so extremely reasonnable and the glasses all look so nice and not cheap, they have so many options to choose from, from adult men and women, and children boys and girls, colors, shapes, everything so nice. And they use your exact eye prescription from your eye doctors.
Dear Grace,
Thank you for choosing GlassesUSA.com. We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great for the price. Quality was good for the price. Easy to navigate website. Will definitely use their site again in the near future.
Dear Deloris,
We're happy to hear that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I have to replace my order that I submitted on 1/7/19 because of shipping nightmare, now the cost is 30 more.
Dear Ryan,
We're sorry to hear that you encountered problems with your order. Our Service Manager will contact you directly to assist you with your new order so that you are not penalized for the shipping mishap.
Yours truly,
GlassesUSA
As promised on time, 3 orders
As promised on time, 3 orders
As promised on time, 3 orders
As promised on time, 3 orders
Dear Matt,
Thank you for the ringing endorsement. We delighted to hear how much you enjoy shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
It was easy to find what I wanted and see what the glasses will look like on me was awesome! Haven't gotten my glass yet but I am super excited to receive them.
Dear Lauren,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered my first pair of Corvallis and loved them so much I ordered another pair in black. Sturdy frames and I like the style.
Dear Jennifer,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy process for uploading and purchasing but there were so many options it was hard to look through them
Dear Naomi,,
We're happy to hear that you enjoyed your shopping experience. We do have a huge selection of eyewear to choose from. To make things easier, our filtering feature allows you to narrow down the selection.
Thank you for choosing GlassesUSA.com and if you have any questions, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carmen,
We're very pleased to hear that our service representative, Lexie, was very helpful in assisting you with your order.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA