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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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I am very happy with the glasses I purchased. I was hesitant at first (who measures? Etc.) but the glasses came and I loved them. I ordered two more and the color was not what I imagined on one, and the feel wasn't quite right on the other. I sent them back after receiving my mailing label, was refunded and purchased two more pair that I absolutely love.
Quick, courteous service. I have had lots of compliments on my new eyewear.
I loved the selection and had an easier time choosing my frames with the user friendly technology than by physically trying on multiple frames in stores. The prices were much better than in stores. I was notified by email every step of the way from purchase to shipping. Will definitely shop here again the next time I need glasses.
Dear Kathy,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The glasses did not fit at all... was way too small... money wasted. Even though i went through the entire measurement process.
Dear Raul,
We are sorry to hear that the glasses you had ordered did not fit you well. That is why we have a 14 day no questions asked return policy.
If you have any questions, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
I love my new glasses. Glasses USA had a Christmas sale, so I bought 2 pair for the price of 1. The frames are just what I wanted and they arrived quickly.
Dear Shar,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I was sceptical when I placed the order but decided why not they are very inexpensive and if the glasses were not as expected I would not be out that much money.
I was very surprised and satisfied with the glasses. Granted the $50 dollar glasses are not the best in the world but I was not expecting that with the cost.
I would recommend GlassesUSa and will purchase again if I need new glass or a different style.
Communication with the site was very good and was updated as to the progress of my order as they were being made and shipped.
Dear DDM,
Thank you for choosing GlassesUSA.com. We're glad that you enjoyed your shopping experience on our site. Had you been unsatisfied with your glasses, we do offer a 14 day no questions asked return policy.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Worst company to deal with. Took over 3 months to get my glasses sorted. My prescription changed in between so ended up using another company. They apologized but did nothing else. Avoid avoid avoid.
Dear Kiran,
We are sorry to hear that your exchange order was not processed as quickly as you had hoped.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Way too long. USPS waiting on you for weeks. Then they finally get the package and send it West Coast before they send it East coast. The whole process I get the run around and the representatives make up stories as if I was born yesterday. Smh. Last time I use them. Plus glasses I ordered are the same size as what I buy from Lense Crafters and they are too small. Returning them. SMH.
Dear Christopher,
We're sorry to hear that your shopping experience with us did not meet your expectations. We appreciate your feedback and will look into the details of your order.
Yours truly,
GlassesUSA
My card was charged $1500. 00 for a $60.00 purchase. Got updates but no glasses ever appeared. Do not trust their site and would never recommend other than to avoid.
Dear Peter,
We're sorry to hear that you did not receive your glasses. According to USPS tracking, your glasses are taking longer to ship on account of the unique nature of your shipping address.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Service Representatives have already reached out to help you solve the charges placed on your credit card by an outside source.
Thank you for your patience.
Yours truly,
GlassesAUSA
Quality of glasses was low. Super flimsy. My order sat at shipping location for a week before it shipped out. Took way longer than what was promised. Will never buy from them again.
Dear Helen,
We're sorry to hear that your shopping experience did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Much better then the run around in the local stores. Was able to find glasses I like without being in the store for half the day. The payment method was easy. I feel there will not be a problem with my order. The price is so much better online.
Very easy to use the site however I found it annoying that it basically required me to put in this review in order to move forward.
Dear Josie,
We're happy that you found our site easy to use. Our apologies if you felt obligated to post a review. The review site can be closed without having to fill it out.
Thanks for choosing GlassesUSA.com and enjoy your new glasses.
Yours truly,
GlassesUSA
Easy purchase. Found glasses on sale and even received a coupon. I will recommend to friends. Chat with representative was helpful as well.
Dear Felix,
We're glad to hear that you found our site easy to use and our service representatives helpful.
We appreciate the 5 Star rating and hope that you will love your new glasses.
Yours truly,
GlassesUSA
I felt cared about and taken care of every step of the way in choosing my glasses. I'll shop here again.
Dear Sidonie,
We're delighted to hear that our customer service representatives were helpful. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and your feedback is an invaluable part of the process.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
Easy. I just took a picture of myself and was able to see what the frames looked like on my face. Some of the stuff is a bit overpriced but you can get a good deal in the clearance section. Now I just wait and see how they fit when they come in the mail!
Dear Jordan,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
For someone who has had premium insurance most of my life, Ive never had deals as great as Glasses USA. They have the best styles for prices that are almost too good to be true.
Dear Nina,
We're happy to hear how much you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com. We're glad that you loved our great selection of affordable eyewear.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Home try on is such a handy feature, it is really great to find such fashionable lenses without breaking the bank
Dear Geoffrey,
We're happy to hear that you enjoyed our Home try-on offer. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Such an excellent selection of eyeglasses, and very easy to enter in prescriptions. Very helpful icons to let you know what specific information you may need to enter. Great add-on's. One comment - '1st Time Buyer' coupon, you'll need to read the fine print/wording very clearly on what products are eligible. Will see how these pairs work out & hope to purchase again!
Dear Tamara,
We're delighted to hear how much you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered a pair of glasses that failed miserably in every aspect. I ordered progressives and was disappointed by every aspect of these. To begin with, they sit too far up on my nose. When I try to read with them or watch TV, everything is still blurry because they did a terrible job of programming the lenses. My 18 month old glasses from Lenscrafters on an old prescription are blurry, but better that these. The worst issue is that they fog up constantly, meaning I can't use them while driving. Tried to resolve with them and the customer service is obviously run by the Trump organization... deny, deny, deny. Do yourself a favor and go elsewhere.
Dear Tony,
We are sorry to hear that your glasses did not meet your expectations. That is why we have a 14 day no questions asked return policy. Simply fill out the returns form on our site and print out the pre-paid return shipping label.
If you have any questions, feel free to contact us. We’re here for you 24/7, at 1-844-244-1186.
Yours truly,
GlassesUSA
I am still given the round around. Can you refund my money if your order was not delivered? I just recently placed another order on2/22/2019 and not received yet and these 2 orders have been paid already on different cards
Dear Abdul,
We’re sorry to hear you’ve changed your mind. In order to submit a cancellation request for your order, please fill out the RMA form by clicking on the following link:
*Please note, the RMA form must be filled out from a computer and not a mobile device.
https://www.glassesusa.com/rma
Once you complete the RMA form your order will be placed on hold and we will then process your cancellation request accordingly.
If you have any questions, feel free to contact us. We’re here for you 24/7, at 1-844-244-1186.
Yours truly,
GlassesUSA
I love GlassesUSA. I find the company to be quick, and so far good product. Please keep up your discounts/coupons. MANY MANY other online eyeglass companies are appearing on internet. I found your holding cases for eye glasses the BEST... As long as eye glasses are getting cheaper, I do not mind on having pair at the office and couple of home...
Dear Vince,
We're happy to hear you enjoyed your shopping experience. We'll continue to offer discount coupons on our already low prices for even greater savings.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Deb,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA