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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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My glasses broke two months ago so I reached out to customer support to see if I could get at least 50% refund (my glasses had a 90 day warranty) but I haven't heard back.
I emailed customer service images (in jpg form)of my broken glasses as they requested but no one has responded to my emails. I attempted three times, but the person in contact with me hasn't reached out. I hope GlassesUSA can fix this sooner rather than later, I need my glasses to see! (:
Best,
Raymundo
Sent the prescription more than four times and they never got it right. Sent the glasses back with the prescription in it, hoping they will get it right. The glasses came back again with the wrong prescription. I paid for the glasses and still can't read with them.
Dear Rudy,
We're sorry to hear that you experienced difficulties with your orders. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Would not buy from here again. They do not work. Cannot see out of them and cheaply made. You get what you pay for with this place.
Dear Susan,
We are sorry to hear that you experienced problems with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
We have bought many pairs over the years and on at least half of them the screws have backed out of the hinges - they are not well designed or installed. I have had to go to retail optical shops to get them reinstalled as they require a tiny screwdriver.
Many hinges themselves have broken.
In a few cases, the lenses have popped out of the frames.
Conclusion, the prices are reasonable but the built-quality is low.
Dear Bruce,
We are sorry to hear that you experienced problems with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
The name says it all.
Made in, and shipped, from Thailand.
That, in itself, is fine. But a bit deceptive when
The company is called GlassesUSA.
Shipping tracking was a joke.
Good luck finding this info on their website.
Dear Marc,
We are sorry to hear that you feel deceived and experienced some difficulty tracking your order. GlassesUSA has facilities both in the U.S. and abroad. All of our eyewear products are of the highest quality, regardless. Tracking information can be easily found on our website or by clicking on the following link: https://www.glassesusa.com/tracking/search/
Thank you for taking the time to post a review and we hope that you love your new glasses.
Yours truly,
GlassesUSA
Glasses I received for the exact ones that I order and they fit perfectly. The prescription that I sent in via email was exactly what my optometrist had prescribed I had was for supply to my glasses when they arrived.
Dear Gerald,
We're delighted to hear how much you enjoyed your shopping experience on our site and happy that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Ordered glasses April 1st. USPS mis-sent the package and claimed to send back to their facility. Called Glasses USA to resolve the issue and receive a refund or replace. Every single person I talked with didn't know the situation and no notes were taken. I kept getting different answers from different people - leading me to wait for the glasses to return to their facility for re-shipment instead of receiving a refund. There's so much more to this situation but I really don't want to waste any more time than I already have with this company. Ordered from Warby Parker instead. I'll spend the $20 more to actually have a comprehensive conversation with someone. I waited a month for my glasses to arrive with GlassesUSA. With Warby Parker, I will receive them within the week. Just save yourself the hassle and order from an actual company that knows that they're doing AND has great customer service.
Dear Katie,
We're sorry to hear that you experienced a delivery delay with your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We're glad that you did finally receive your glasses and hope that you are enjoying them.
Yours truly,
GlassesUSA
One pair too wide inspite of providing size. Prescription applied was not accurate. I had to go buy glasses in person providing the same prescription and guess what, they got it right where this place didn't have a clue. Took a long time too.
Dear IG,
We're sorry to hear that you experienced problems with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Very easy to use and lots of choices- great value on cool glasses! I uploaded my prescription and started shopping- site is easy to use s lots of choices!
Dear Leslie,
Purchasing eyewear on our site really is easy and affordable. We're delighted to hear that you enjoyed your shopping experience.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ordered two pairs, sun glasses and regular, fit great and love the frames ordering was quick and easy
Dear Mary,
We're delighted to hear how much you enjoyed your shopping experience on our site and happy that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The frame was comfortable and fit well. The lenses (single vision, no tint, with astigmatism correction) were as ordered, and I see well with them. The price was well below that of local opticians.
Dear Burt,
We're delighted to hear how much you enjoyed your shopping experience on our site and happy that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Ordered glasses a week later checked to see status was told they shipped no tracking. Another week later checked told they were in quality control. Would ship soon. Took about 3 weeks to get them. Not impressed.
Dear Thomas,
We're sorry to hear that you did not receive your son's glasses in the time period that you had expected. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Yours truly,
GlassesUSA
Awesome service, quick and terrific selection of styles... can't beat them! I will always use GlassesUSA and tell friends about them.
Dear Mark,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I regularly order from GlassesUSA without a problem. However, the last time I ordered from then it was over 16 days before my son received his glasses. I emailed customer service multiple times and got no response. I am extremely dissatisfied that he had to go so long without glasses and that GlassesUSA did nothing to rectify this.
Dear Ashley,
We're sorry to hear that you did not receive your son's glasses in the time period that you had expected. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Yours truly,
GlassesUSA
I have been not able to use my glasses for over a month because of a screw, worst service ever, will never buy from here again.
Dear Jesus,
We are sorry to hear that you experienced a problem with your glasses. The screw that you requested has been shipped and we apologize for the delay.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
I like them a lot. They feel very light weight and unbreakable. The only thing is that the lenses don't feel like they are completely stable. In some corners they feel like they will pop out with enough force. That being said, I've had them for a few months and they have been good
Dear Karina,
We're happy to hear that you love your glasses but we are concerned about your remarks regarding the lenses. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Please send a picture of your glasses to [email protected]. We will contact you once we have received it.
Yours truly,
GlassesUSA
I have bought glasses from them for a few years now and never had an issue. Their products look the way they do on their website, they fir and they process orders quickly. I can highly recommend Glassesusa.
Dear Christina,
We're thrilled to hear how much you enjoy shopping on our site and delighted that you love the glasses that you have purchased.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I'm still can't see ever since. I order two glasseyes and I like one then I accidentally drop it on floor then it break in half. I ask if I can get replaced that since I hadn't wore it past 14 days, they said no can't do that and it's no refund. I'm disappointed. Other glasses doesn't fit me. Still can't replace this as well.
Dear Ashley,
We're sorry to hear that you experienced problems with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty. Please send a picture of your glasses to [email protected]. We will contact you once we have received it.
Yours truly,
GlassesUSA
Product comes at advertised price, however there is added cost for lens script. Depending on script and lens quality, the cost increases accordingly.
Dear Marc,
We're happy to hear that you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Glasses are flimsy. They are way too big and don't stay on. Poorly made. I would of thought quality would of been better.
Dear Sabrina,
We're sorry to hear that the glasses you received did not meet your expectations. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Raymundo,
We're sorry to hear that you encountered a delay with your warranty request. It appears that you have now received your warranty credit code and have already placed your new order.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA