On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
I've been trying to get an Rx corrected on an order since February. I've contacted Glassesusa several time by phone, and email, and I still don't have my glasses. I have paid for very bad service. I have not received any compensation or a refund even though they offer 100% guarantee..
I've used Glasses USA several times
Always great service and product
If you need a good price and quality glasses these are the folks to call
Dear Jim,
Thank you for the ringing endorsement. We’re delighted that you love the glasses you have received from us and appreciate your review very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
You are a super slow shipper, it takes twice as long to get your product. The valued quality are good for the money but not really worth it because of how long you take to deliver the product... many weeks in most cases. I keep giving you chance but no improvement, same thing I hear from everyone.
Dear George,
We're sorry to hear that you experienced difficulties with your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Yours truly,
GlassesUSA
I ordered a pair of regular prescription glasses and added the hydrophobic feature to it. Water stays on them. Not worth the extra money
Dear Johnathon,
We're sorry to hear that you experienced a problem with your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Yours truly,
GlassesUSA
Please send a picture of your glasses to [email protected]. We will contact you once we have received it.
I hate your customer service. 2 months to receive one order. I received several emails that is my order in progress, in shipping and all of them is a fake emails... how you prepare and check a sunny glasses. You just have to be clear and honest that your products in China not in USA. Fake and False
Dear Fouad,
We are sorry to hear that you encountered difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Why would anyone go to the mall? This is too easy and too cheap for us four-eyed folk. Got just what I wanted without wasting time and money.
Dear Kevin,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The lens just popped out of my glasses. I was happy with them until they fell on the bathroom floor, not all that far, or all that hard, and the lens popped out and I can't get it back in. So, not so happy about that.
Dear Betty,
We're sorry to hear that your lens popped out of the frame when you dropped your glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Please send a picture of your glasses to [email protected]. We will contact you once we have received it.
Yours truly,
GlassesUSA
I ordered two glasses and only one arrived. It took a month of me constantly contact them for them to tell me that the glasses I ordered in March were out of stock. It's hard to say whether this company is a scam or just incompetent but either way do not bother
Dear Megan,
We're sorry to hear that you encountered difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Our Service Manager has sent you a private email to help resolve this matter in the hope of restoring your faith in our company.
Yours truly,
GlassesUSA
This is a company that has been around for some time and it is sad to see, never again would i try to bye glasses on the internet because of this company.
Dear Allan,
We're sorry to hear that you have not had a positive online shopping experience. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We are always looking for ways to better our service and we would appreciate hearing more about your experience.
Yours truly,
GlassesUSA
DO NOT ORDER FROM THIS COMPANY! Glasses USA has not provided glasses in 6 month and they refuse to refund my money. I have do call them over 9 times attempting to get glasses made or a refund. I ordered 2 pair. They told me the package was lost in the mail. Today they told me one pair was lost in the mail, the other pair was never made because the frame is out of stock. I originally ordered these glasses in Dec. 2018. As of April-26-2019, still no glasses and no refund. The company service representatives have told me 4 different stories. They cannot escalate to management.
Dear Susan,
We're sorry to hear that you have experienced difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that we are still waiting for you to reply to our email regarding this most recent order. We will send it to you again in the event you did not receive it.
Yours truly,
GlassesUSA
The glasses I ordered fit perfectly and the prescription was filled correctly. I would definitely recommend using Glasses USA. I was able to get two pair of glasses for well under the cost of glasses sold in doctor's office.
Dear Andrea,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Placed my order 3/31 for a pair of prescription sunglasses. I sent my perception in online and they received it. Two weeks later nothing. Called customer service, which is a joke. Said they would look into it and email me. NOTHING. Then got an emailing saying my glasses were in production. 2 more weeks go by and nothing. So I called again as my glasses should have done by now. It turns out that they were NOT in production had not even been started. They said they would rush the order. The next day I got an email saying I needed to select another frame? So with that said and 6 weeks or more have gone by. I got a refund.
What a joke this company is. I ended up going to Costco and got a pair with my prescription in one week. For less money than Glasses USA
Dear Nigel,
We are sorry to hear that you experienced difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Why does Glasses USA have to spam your PC when you visit their site?
I get a pop-up now every time i open my browser leading to their website.
BEWARE VISITING THEIR WEBSITE!
Dear Sabina,
We are sorry for any inconvenience. The pop-up can be easily blocked by visiting our site and clicking on the lock icon in the URL. A notification window will open which will allow you to block any further pop-ups.
If you require any further assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
I purchased contact lenses and returned them. They were delivered to the company on 02/25/2019. I've been waiting and trying to get a refund from the company since then. When I requested to speak with a supervisor, a customer service staff threatened me by saying "you need to wait for 1 hour to speak with him". I could finally speak with another person, and he said: "he will contact me when he figures out my case". I HAVE NOT RECEIVED A CALL OR ANY RESPONSE FROM HIM SINCE 3/29/2019. And the customer service team still kept saying "the return team is waiting for the report from a billing department" for 2 months and DOING NOTHING to resolve this case. Horrible Company!
Dear Jeong,
We're sorry to hear that your refund request has been delayed. Your issue has been forwarded directly our contact lens returns department for a prompt resolution to your issue.
Thank you for your patience.
Yours truly,
GlassesUSA
I purchased two pair of glasses with GLASSESUSA on 4/5/19. My first pair of glasses were the Virginia red- they were great. My second pair was Muse x Hillary Duff- Gold with Black. If you look at their website there are three images of the glasses and I went with the second image as it showed a little bit of black in front of the frame which resulted in my purchase. There was no description that indicated that the gold was the entire frame and the temple was black and that the black seen on the frame was a shadow. It truly wasn't my fault and customer service was of no help. When i voiced my frustration and anger Kelly Woods (rep) hung up on me after asking to speak with a supervisor. I called a second time and found that there was nothing they could do to accommodate their error except returning the glasses.
Dear Michelle,
We're sorry to hear that you experienced a problem with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry. We take all complaints very seriously and will review the negative experience that you had with our representative.
We offer a 14 day no questions asked return policy and have sent you a link to our returns form.
Yours truly,
GlassesUSA
I originally ordered classes from GlassesUSA on 3/13. I ordered the Muse Gilford frames and the Muse Kentucky frames. I paid for express shipping and I received them on 3/19. They both came in bent so I went to exchange them. Two weeks later, I still hadn't heard anything so I called to look deeper and they said they didn't see the email confirming I wanted them reissued so they would escalate it. A week later, I called again and they said that would resend it to the returns department because they hadn't gotten a response. I asked to speak to a supervisor but "there wasn't anyone available". I called again 3 days later because I still hadn't heard anything and finally got to speak to a supervisor and she said she would take care of it. Now I am getting the glasses but they are sending using the free option and said they would be here in 10-14 business days after they are produced. After 5 weeks of being lied to and ignored, you would think they would have more decency than this. Not to mention, I paid for this method on a original order. I wouldn't recommend this service. Go to WarbyParker.com. They are way more thorough and take better care of their customers.
Dear Nick,
We are sorry to hear that you experienced a problem with your order and that the reproduction order was not placed in the time frame that you had expected. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
I ordered my glasses 4/3/19 and was sent a tracking number on 4/14/19, which included it be would expedited shipping. I checked order status on usaglasses.com and it said glasses were in melrose, il (I'm in MO) on 4/13/19. Now, it's 4/16/19 and there hasn't been any update on the glasses. I called customer service and they tell me I will receive them this week. Seems like the expedited shipping is not quite true! I can only hope the glasses are worth the wait. Will not be a returning customer.
Dear Gia,
We are sorry to hear that you experienced difficulties in tracking your order. It appears that your glasses were successfully delivered on Apr. 18 according to USPS tracking.
Thank you for your patience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA
Glasses were sent to the wrong address. The post office returned them and 2 weeks later Glasses USA still says they haven't received them back. They won't give me a refund. They just keep telling me to wait for an email to let me know when they are shipping them out. I'm out $176.
Dear Crystal,
We're sorry to hear that your glasses were delivered to the wrong address. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Delivery Manager is eager to assist you in resolving this issue. Please reply to the confirmation email sent to you on Apr. 18 by our Delivery Dept.
If you have any questions, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Stay FAR away if you don't want to wait forever for your glasses. My only pair of glasses broke so I decided to take advantage of the buy 1 get 1 at glasses usa. After multiple e-mails and not getting anywhere, I decided to look up this site's reviews. WOW... I should have done that BEFORE I ordered. I have never seen so many negative reviews on a company and i'm here to add to the ever growing collection. I just spoke with chat service, to avoid the rigamarole over the phone. I told them I wanted to cancel before it shipped and I confirmed that it didn't ship and was still in production process. Once I filled out their cancellation form, there was NO confirmation. I asked the rep why and she said they don't do that... I asked her to scrn shot the cancel she saw on her end and she said she was not allowed to do that. She told me AFTER the fact, that once the cancel process was done, I would be refunded within 30 days. 30 DAYS? She said that was the longest it would take and would go through sooner. RIGHT. In 2019 I have to wait that long for a refund? Also had no idea these were coming from TAILAND and not USA. That would explain why it takes so long to get them. So, in an effort to avoid having to return horrible glasses or waiting longer than I can, I submitted for refund. Now I feel uneasy about doing that. I live on a small budget and cannot even afford to buy new glasses at a different place, until I receive my refund for these! The most horrid customer service I have ever experienced. Who doesn't send confirmation e-mails? This has taught me to always check reviews from now on...
Dear Aliza,
We are sorry to hear that you encountered difficulties with your order and decided to cancel your order. Your full refund is being processed and will be issued promptly.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Told I am not able to ship my new glasses back to change the lenses. Recently got eye exam and my prescription changed. I was in warranty time frame but I was told to take it somewhere else!
Dear Isabella,
We're sorry that you experienced difficulties with your return request. We offer a 14 day no questions asked return policy. Our Service Manager will contact you directly to assist you.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Calvin,
We're sorry to hear that you encountered difficulties with your exchange order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Our Supervisor will contact you promptly to help resolve this matter.
Yours truly,
GlassesUSA