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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Super easy and I was pleases with my products! I'm very skeptical of online services, especially when it concerns my eyes. But the glasses were perfect I love the slit payment option.
AWFUL. THE WORST CUSTOMER SERVICE EVER! My experience started with the initial order being placed On October 25th and finally has come full circle April 6th. They made both of my glasses with the wrong prescription twice. The first time they sent them to me both pairs, distance and readers, were so so far off they were not wearable. Knowing their return policy I contacted them to explain that I would have to send them to my eye doctor's lab to see how they checked out. This, of course, would put me out of the time frame of a return. When I called to explain THEY SAID NO PROBLEM. VERY long story short... when it happened again I requested a refund. Their reply was I wasn't in the time frame of a return! Seeing as they record conversations, I suggested for them to reference it. No luck with that! Couldn't speak with a supervisor either. To get me off the line, the rep finally said to me that they would refund me. WELL, that was a lie. I even explained that it wasn't fair that the my doctor's office had to keep sending them to his lab (HIS expense) a total of three times! Finally, the pair for distance check out correctly, and the readers were STILL off, but am not going to bother having them remade AGAIN! In addition, every time I called the company the person on the other end had such a strong accent I had a hard time understanding them. My suggestion... stay away from this company... stay local!
Dear Kim,
We are sorry to hear that you experienced difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry.
Our Service Manager has sent you a private email to help resolve this matter in the hope of restoring your faith in our company.
Yours truly,
GlassesUSA
Bought a oakley straight jacket online on april 8th. Shipping shows: Fast 1-2 business days - Shipping and handling. One day later they email me saying they do not have the glasses in stock and offered me another choice. TO THIS DAY I HAVE NOT RECIEVED A CALL OR ANY RESPONSE FROM THEM.
Dear Emmanuel,
We're sorry that you did not receive a confirmation for your frame change. We did receive your frame choice and your order is now in the shipping chain.
Thank you for your patience.
Yours truly,
GlassesUSA
Do not order from GlassesUSA. The frames are nice enough, but
Their production, echange, and customer service department offer nothing
But empty apologies when they have made a mistake. I originally
Ordered a pair of glasses on 2/23. Immediately submitted my
Prescription. Received the glasses on Saturday 03/09. Knew immediately
That prescription was inaccurate. Filed the return and dropped in the
Mail on Monday morning when the post office was open. Customer service
Confirmed they received the return around 3/14. It has been a month a no
One can tell me the status of the exchange other than "it is being
Processed."I returned the wrong product they sent me over a
Month ago, and they have yet to reproduce the glasses with an accurate
Perscription. No refund, no glasses, and no one can tell me what is
Going on. I have called multiple times, emailed, and messaged through
Their chat. I keep getting redirected to the returns email address where
Emails go unanswered. DO. NOT. ORDER. FROM. GLASSESUSA.
Dear Claire,
We're sorry to hear that you encountered difficulties with your order. Meanwhile, your exchange order has been placed and the details of the new order have been sent to you.
Thank you for your patience.
Yours truly,
GlassesUSA
Purchased two pair. Tried to return 1 pair. I emailed twice, tried chat once. Was repeatedly told someone will get back to you in 2 to 3 days... 3 weeks later I received a response once I left a review on Testpiot.com. Very bad customer service, unprofessional company. Spend your dollars elsewhere.
Dear Ken,
We're sorry to hear that you had encountered difficulties with the one pair of glasses that you were returning. We do offer a 14 day no questions asked return policy to allow our customers ample time to consider whether they would like to keep their glasses or return them for a full refund, exchange or store credit.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. It appears that we have accommodated your special request and that your issue has now been successfully resolved.
Yours truly,
GlassesUSA
I like to buy my eye glasses from here because it's very convenient, and you can "try on" the glasses with a profile image. Not only that, but there's usually discounts available so they are very affordable.
Dear Angeles,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Awful customer service! This company is a scam that uses bait and switch tactics to scam customers. Then simply doesn't answer customers emails. After over a month of dealing with a return, they have still done NOTHING to resolve the return.
Even the name of the company is misleading! They are in Thailand and their representatives barely speak English!
Dear Kimberly,
We're sorry to hear that you encountered difficulties with your exchange order. The Terms & Conditions of our promotional discount coupons are listed on our site. Meanwhile, your exchange order has been placed for the glasses that you had requested. Our Service Manager has sent you an email directly with your new order details.
Enjoy your new Oakleys.
Yours truly,
GlassesUSA
Fine / ill will tell my buddy about you i wish a light tint would come with it / but can't afford it now/ if you can do it that would be great / very light tint / thanks *******@yahoo
Dear Carter,
We're happy to hear that you enjoyed your shopping experience on our site. We do offer tinted lenses in different gradients and colors. To arrange for customized tints, please contact our service representatives who are available 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The prices are good, but the glasses I got had very low quality lenses and were the wrong prescipription! Won't be trying them again :)
Dear Karmyn,
We're sorry to hear that your glasses did not meet your expectations. That is why we offer a 14 day no questions asked return policy.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
Ordered a backup pair of glasses... very happy with the frames, lens quality and the service... would recommend this site
Dear George,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Love my new eye glasses. I love the deals that I got in your site. Will order again soon for a new pair of eye glasses..
Dear Annalyn,
Thank you for your enthusiastic review. We're thrilled to hear how much you love your new glasses.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Send my eye scrip and the 1st pair was really terrible, 2nd pair was a LITTLE bit better. Wish they were alot better at getting the orders right the 1 time.
Dear Michael,
We are sorry to hear that you experienced difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
It's like talking to a tree. You can talk but no one understands anything. Will never use them again. Back to Warby Parker.
Dear Jeffrey,
We're sorry to hear that you encountered difficulties with your shopping experience.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
For several days UPS has been sending me notifications about a package that was sent to me from Thailand (things like it clearing customs). None of us had ordered anything from out of the country, so we were puzzled.
The package was finally delivered today. Inside were the two pairs of prescription sunglasses I ordered from GlassesUSA.com. They never sent a shipping notification and, silly me, I expected them to actually be sent from the USA. I ordered from them a few years ago, and there was no indication they were made in Thailand or anywhere other than the United States. Maybe the tracking has just become more transparent...
If you prefer to purchasing "Made in the USA" items, don't order from them!
Dear Gina,
We have several production facilities in a number of different countries which all produce excellent, quality eyewear.
We do hope that you love your new glasses.
Yours truly,
GlassesUSA
Couldn't use them, the lens were like a coke bottle. Surprised at The cheapness of the frame, it was like the one you get at Walmart for 5 bucks.
Dear Alan,
We are sorry to hear that you were disappointed with your glasses. That is why we offer a 14 day no questions asked return policy.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
I order my prescription eyewear online and loved the total experience.
No fuzzy returns too - love it...
Great Value and quality.
One suggestion for improvement is better pricess on branded eyewear frames would make it more attractive.
I would definitely give them a try again.
Dear Rama,
We're thrilled to hear how much you enjoyed your shopping experience on our site. As resellers of Premium and Designer frames, we are limited by the price that we can sell these frames for. However, our huge selection of non-premium frames are very affordable and further discounted by our great promotional coupons.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Needed to re-order my son's glasses and they had all of the info stored. Simple as that. Don't really have anything else to say about. Great customer service.
Dear Teri,
We're happy to hear how much you easy it was for you to reorder your son's glasses and glad to hear that our service representatives were very helpful.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Needed inexpensive prescription glasses for road trip before receiving cataract surgery Product came in the time advertised. Prescription and fit were perfect. I'd definitely recommend GlassesUSA for your prescription needs.
Dear Clay,
Thank you for the ringing endorsement. We’re delighted that you love your new glasses and appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It was quick easy and affordable for glasses with high quality. They have tons of great deals going all the time.
Dear Daniel,
We're delighted that you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great glasses exactly as described. Fast delivery. Great selection of frames and styles. Reasoably priced. Web site easy to use. Would recommend to a friend.
Dear Kathy,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy your new glasses.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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Dear Sandee,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA