Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with some customers appreciating the variety of products and occasional successful transactions. Positive sentiments highlight the appeal of rare, discounted items and occasional improvements in delivery times. However, significant concerns dominate the reviews, including persistent issues with order fulfillment, lack of customer support, and inadequate responses to inquiries about lost or damaged items. Many customers express frustration over perceived unfair practices in the selling process, leading to a reputation marked by distrust. Overall, while there are positive aspects, the company faces substantial challenges in customer service and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received a package of a new brand of makeups from a local certain store that didn't work for me although they had cost me a fortune. I was worried I had made a flat loss but a friend of mine advised me to sent them to Glambot and gave it a try.
Although I was offered too less than I had spent, at least I'm glad they saved me from a total loss.
I recently bumped into this site and decided to give it a try in spite of the complaints from customers that I had seen on the site. I made a test order of stila smudge potm urban decay glide eye shadow and naked2 & 3.
17 days elapsed before receiving the order and thought I had lost it.
When the package finally arrived, it was a bit unexpected because I had somehow given up. But the products were in good condition.
So, it's a thank you from me!
Hi Maria! Thank you for shopping with us. International packages do take some time to be delivered because of customs- so sorry you had to wait so long. Glad you were able to snag some items from Stila and Urban Decay. Woot! Amazing that your items arrived in perfect condition. So glad we met your expectations and we hope to see you again soon!
I sent in a box of baby perfume, over 30 items late last December. I never heard from them and gave up expecting anything. I received a surprise call from their customer service 2 weeks ago about my returns. That was a sweet surprise but next time, it helps if you communicate with updates early enough.
Thank you!
Hi Julia! I'm glad that we were able to get in touch. Thanks for checking us out! :D
I made my first order during Glambot vault. I liked the offer and placed for Nars face and tarte palettes. Wasn't sure my order would come through after seeing some complaints of undelivered orders on their site. Interestingly I got my order delivered in 15 days.
Whether I was lucky or they just got better in business, I was satisfied and will make another order soon.
Hi Ella! Thanks for shopping with us. I'm glad that we were able to meet and maybe even surpass your expectations. :)
I placed an order for Urban Decay along with other products 2 weeks ago and I received it after 6 days. But that wasn't the amazing thing. After I had finalized the order, the summary came up and I realized there was $27 on top of what I had intended to pay. It was my mistake, I had ordered for a wrong type, not what I needed. When I contacted their customer service to cancel the order, they were understanding enough to do so and placed I was able to make a correct order. I was saved from extra costs and I was happy with that human touch.
These guys are really nice like their products. You get exactly what you ordered for just in time. There is a time they delivered behind schedule but they gave an understandable explanation.
Hi Karen! Thanks for your comment. Contributions like yours really help others get an idea of how Glambot works to provide our customers the best glam for their buck! We try out very best to get orders out to customers in an expedited manner but sometimes we do fall out of our deliver window because of our localized small team and massive popularity of a sale. Again, thanks for being awesome! Xoox
I love Glambot but I also hate it. The products and the prices are amazing but I always go overboard, especially on the 50% off section. The got me broke once..
Hi Kelly! Thanks for the flattering response. Initially, you have me worried, there! Yes, I agree that the 50% off section is definitely tempting. Especially as we are always adding new items to that section and there is no limit on how many you can buy (unlike our 80% off section, which we need to limit to 2 or 3 per order because of limited supply). We hope to see you again sometime soon :)
The very first time i heard about glambot.com was from a friend of mine who was already buying things from them. She urged me to try it out and i searched and bought a MAC Studio Tech Cream Compact Foundation. Did i tell you that I got 15% discount code? Yes i did. And since them i have been addicted shopping here.
Hi Grace! You totally made our day here at Glambot HQ. Love that you were able to find a Holy Grail MAC item. They're amazing when it comes to the coverage game. Rock on babe! Xoox
So my girlfriend has a tradition of telling me (heavily hinting) at what she wants when there is a gifting holiday coming up. This particular holiday was our 3rd anniversary! Usually, it's the thought that counts but she hinted that she wanted a makeup from a brand called Urban Decay. Apparently, she loves this brand (I have no clue about makeup or makeup brands). I just graduated college, so I don't have a lot of money to spend. I did some research online for discounted makeup and this website was in the search result. At first, I didn't realize that the makeup was second-hand because the website looked pretty sleek and professional. Because she knows I'm on a budget, I showed her the site and asked if it was safe to buy the makeup she wanted from this site. She was a bit surprised at first, but then we read some other reviews online and asked their Customer Service, if it was safe to use used makeup. Makeup artists and those other girls that sell makeup at the mall use used makeup on customers, so we figured it was a safe bet.
The items came (a little later than we expected), but she was really surprised that the items were almost new. Everything was very clean and well-packaged (picture below). They even threw in some free samples! She was very happy and I got to save money. Pretty sweet deal if you ask me!
Hi Nika! Thanks so much for sharing that experience with our readers here. That was very sweet and considerate of you :)
I heard about glambot.com from a girl friend who works at Ulta. I checked out the site and was amazed that they have thousands of items available for purchase. I was able to find a MAC Studio Tech Cream Compact Foundation that is now discontinued. Because it was my first purchase, I was able to use a 15% off code that was emailed to me. Pretty awesome. Although the item was listed as 80% fill, it arrived in almost new condition. Although used makeup is not for everyone, it's great for those looking for a rare item or for expensive brands on a discount. I'm on their email list and this they are always rolling out insane deals, at least once a week. I like to check the site now and then to see what new items they have listed on the site. It's fun to even just window shop!
Hi Nicole! Thanks for trying our service out. I'm glad that you were able to find our Holy Grail item! :)
I was pleased with my first order. It took around 2-3 weeks to receive the products (I'm living overseas). Most of the product were more than 80% full, and some were even new in the original package.
They had this big sale so I enjoyed myself ordering a lot of stuff... I placed 4 different, 3 had to be shipped in the same country, and one in another one. I've made 3 orders to avoid customs fees...
I received an email saying that all my products were shipped, and all 4 orders are under the same tracking information... I tried to contact them through email, twitter, facebook and even Linkedin. Big Silence.
I was at first very concerned after I placed an order. I didn't do any research before hand and then I wanted to look up reviews since it was used makeup. I will say everything seemed fine but I did go through and sprints everything with alcohol just to make sure. It is better if you wait for sales because personally I don't find it worth the money to pay 38 dollars for a used foundation that's regularly 40 dollars. Unlike others I got my products very quickly, like within three days but I do live in California and very close to their distribution center. So I would say if you wanna wait for a good sale and get a makeup product, purchase it and see if the product is expired and return it if it is for store credit. There are a lot of websites for finding out how old makeup products are. I order a lot of Mac makeup products that were fifty percent off and only two products were "expired" but barely. So buy carefully!
Hi Genny! Thanks for leaving such a truthful review. I'm sure others will find it quite useful. Take car and we hope to service your glam needs in the near future! Xoox
Like others said, you have to know what youre doing when buying from Glambot. They have regular big discounted sales that have gotten me great values- but for the best values, get their dollar bags, sample bags, and mystery bags that come around a couple of times a year. Ive been delighted with the value of what Ive received. Charlotte Tilbury and Marc Jacobs palettes for around 20$ each- mystery bags that cost 20$ with over 200$ of maleup, almost at 100% full... you have to pay attention and choose the best values... as far as selling, you can expect about $1-2 per product. Its only good if you know youve got stuff that youd get rid of anyways - and you get more value if instead of money you choose glam bucks, which is store credit, youll get better value. Might not be worth the trouble for some people.
Hi! Thanks so much for the honest and helpful review. I'm sure others out there are finding your input useful in making their own decision :)
I made 3 purchases from Glambot.It could have been a 5* review but since its a buy and sell site i took in consideration the factthat i wouldnt sell my items to them. The first thing i bought was a 80%full color correcting pen from YSL for 5$ plus shipping. It arrived to Canada in like 1week and i still think it might have been full so i was pleased. I then bought 2 mac limited ed very coveted lipsticks that are probably expired considaring they came out more thn 1yr ago lol its not good but i wanted them and they were less thn half the ebay price. Was scared that they were gonna be fake but they smell the same, they were cut a bit cuz i think its the way they clean them but theyre more thn 80%full imo. I bought a givenchy lipstick too for 22$ and if i add the shipping well, might have bought the new one instead. So, Glambot is good to buy on and you need to know what youare doing! Buy 80% full productsand if youre afraid of expired products check when they came out so you have a time frame.My products might only have been swatched and put to the side. On glambot 100% is unswatched and 80% is used and they cleaned it, removed a chuck, for the lipsticks at least. They have 5$ products wich are a great way to check them out, i mean i got a 47$ YSL for 5$
Hi Catherine! Amazing find. A YSL item originally $47 for only $5. Wow!
Waited 2 weeks. Got no email on tracking. It was 70$ worth of stuff. I emailed them and got no reply. So I filed a paypal case. Glambot refunded my money without an explanation. Will never order from them.
Unless you are going to just throw it away, DO NOT sent new expensive makeup to these people. I sent unused high end brands and they gave me a ridiculous offer of less than 60.00 for all of it. I didnt want to go thru the hassel of sending it back so I accepted. But I will never do that again. They sell the products for almost the full cost but cannot be fair to the people to keep them in business.
Bought stila smudge potm urban decay glide eyeshadow. They send me a smudge pot that dotn have eyeshadow on it. When I open it there is a very very hard rubber or I dotn know what to call that, that is totally glued inside. I dotn know if I am going to laugh or cry when I saw it. And then The glide on eyshadow its 3 inches and is cut off adn is super hard means its old. I just cant believe why they are still around after scamming a bunch of customer. I didnt even return it anymore cuz I know I will just waste my time. NEVER AGAIN! Btw, tht was my first time buying from them.
DO NOT send your makeup to these scammers! I sent them over 20 products and they gave me a BS offer (I accepted it because I needed to get rid of the makeup). Almost 2 months later and they NEVER sent the money into my Paypal account. They are thieves! No response to emails, no customer service phone number. Please don't give them your money. They'll rip you off.
They are the worst, I bought the makeup that cost me 51 dollars and they never deliver.
They don't even willing to cancel my order.
They are the worst service ever.
I'm rather buying the official products in a lot expensive price than buying on their websites ever again.
I'm trying to call my credit card company to ask them to reverse my payment.
Wish me luck.
What a bunch of $#*!, they should shut down the websites before someone actually sue them
These are total scammers, I sent closed eyeshadow pallets I received as gifts that didn't have use for and they rejected them and asked me for $17 to return to me, total scammers don't deal with them at all, they should be reported for theft not Judy scamming...
Answer: Hi Angela! Yes, we accept all major credit cards, including American Express. As for Ember, we're sorry that you did not have an amazing experience with us. We tried looking for an account linked to you, but did not find anything. Have you actually purchased from us before?
Answer: Hi Japnit. We do not have a dedicated phone number for customer questions or order issues. You can email [email protected] and we will get back to you asap.
Answer: Yes. Terrible customer service. No communication to sellers. Rip off offers
Answer: Hey EmmaJane! If you are not completely satisfied with your purchase, you can return the item for a full refund within 14 days of receipt. Items bought on sale can be returned only for store credit. Unused items are final sale. No returns on international orders. Bundle and Dollar Store items are final sale. To request a return label message us at [email protected]!
Answer: Hi Beba! That is a great question. Yes, all our makeup is authentic. We check every piece of makeup for it's authenticity. We hope you'll shop with us soon!
Answer: Hi Anja, Thanks for the question! Could you send an email to [email protected]? Our customer service hours are Monday - Friday 9am - 6pm.
Answer: Hi Kim! Great question. Unused is if it's an item we only sell as unused (ie. Has a reusable applicator such as mascara, liquid lipstick, lip gloss). 100% fill means it's an item we sell used but this item was never used.
Glambot was founded by a tried-and-true makeup hoarder. She loves makeup and all of the glamour it represents. Trying the various online makeup bartering and trading communities, she experienced the major downsides, including swap lifting, counterfeits...


Hi Carrie! Glad that you were able to sell your makeup to us and not take a total loss. I'm sure the new owner will find enjoyment with your previous makeup!