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Glambot Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the variety of products and occasional successful transactions. Positive sentiments highlight the appeal of rare, discounted items and occasional improvements in delivery times. However, significant concerns dominate the reviews, including persistent issues with order fulfillment, lack of customer support, and inadequate responses to inquiries about lost or damaged items. Many customers express frustration over perceived unfair practices in the selling process, leading to a reputation marked by distrust. Overall, while there are positive aspects, the company faces substantial challenges in customer service and reliability.
This summary is generated by AI, based on text from customer reviews
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Easy to use simplified for people like myself who aren't brilliant on online stores. I was updated with the delivery details and the package arrived within the specified time frame.
I had a great experience with Kelly, the phone representative.
Needed to revise my order.
She was really helpful.
That's a great of you Kelly
Great customer service worth of 5 stars
I loved what I received. Every item was in excellent condition and I am very pleased! It gave me a chance to try products I have never tried before. Thanks!
Hi Vicki! So happy that you are completely satisfied with your order. We offer a very large range of brands and products so that our customers have access to all the beauty products they could ever want!
I bought a set of Milk makeup and GlamGlow here last month. I must say, I'm enjoying the value for my money. Some top class products from this site. My first time to shop here but I'm impressed.
Hiya Catherine! Thanks for your review and sharing your experience with others:)
Yes, MILK and GlamGlow are both very popular brands that we sell on our website. Glad to hear that you were able to get those brands at a bargain discount. We try our very best to procure all the hottest brand such as Kat Von D, HUDA Beauty, Anastasia of Beverly Hills and more! We also offer very high end luxury brands such as Tom Ford, Chanel, Givenchy, all at pretty amazing discounts. Thanks for stopping by and we hope to see you again soon! Xoxo
This is was absolutely unbelievable offer that I got from this store.
The makeups are just beautiful. Talk about the variety of brands to choose from.
It's really nice of you
Hiya Babe! Yes and more Yes! The 5 for $15 sale is currently live. We are adding new items later today, so check back to see more makeup and skincare goodies! :)
One site that offers a variety of truly affordable beauty perks, some latest on market. I pressed my trial order of 6 samples of my favorite beauty treasures as low as $3 each and it came through though a bit late. I think they're genuine
Hi Bright! Love your name, btw. Nice pic there ;) Yes, we offer all types of special deals on makeup. I think you were able to catch our Build a Bundle promotion. This is where you can pick multiple minis from all the top brands. Definitely one of our most popular promotions. Take care and see you soon!
Some authentic on this site. I've bought from some sites before which I won't mention here but was not so lucky. Got mostly deliveries of fake make-ups but I've never experienced that with Glambot.
Hi Raven! Yes we take quality control very seriously here at Glambot. Unfortunately, there are a lot of sites offering great deals on makeup- but the makeup is not authentic. Very dangerous to use such items. We're located here in San Francisco, California. Glad we were able to make your day :)
This site was recommended to me by a friend some time in February. Incidentally at that time, she was complaining her delivery was late. I was reluctant to give it a try because of the good offers. I bought some IT cosmetics without any problem and customer care was in touch to confirm receipt of my order and final delivery.
I was impressed
Hi Tonette! Thanks for giving us a chance. Our deliveries are sometimes delayed, depending on what country you're located in. Different customs in difference places :) Happy you were able to get some quality IT Cosmetics items at a bargain. See you again!
I have been pleased every time I've ordered from them.
This store will always have pretty a good variety of products and discounts to choose from.
Thank you
Hi Ronna! Aww, that's so sweet of you. Glad to hear you are a part of our tight knit community. It means a lot of hear your positive feedback. As always, we will continue to try our very best to provide you the best deals on makeup!
I received my box of Lookfantastic 3 days ago. The down side was that some of the items inside the box were a bit wretched. The seller would've packed this more carefully since it's fragile. I'm still giving Glambot 5 stars for timely delivery and the product is top quality.
Hi Mia! Welcome to the Glambot Fam. Very sorry to hear that some items arrived damaged. Not sure if you are oversea from the U.S., but sometimes packages can get a bit rough handled. We do try our best to package orders so they arrive in the best condition possible. Thanks for your honest review :)
I've been a good customer of Glambot but had never got a chance of cash back or "Glambucks".
But last week was my moment when I sent in 22 boxes of brand cosmetics.
I was awarded 30% in store credit.
I love this store
Thank you guys
Hi Sandra! Oh yay! Yes, sellers have the chance to choose Glambucks (shopping credit) or Cash. Glad you chose Glambucks and earned 30% more :)
Nice website and products.
Easy to Navigate and find what you want.
Very beautiful palettes. Delivery wasn't timely as advertised but not badly off. I'm satisfied with my order and will look into future purchases.
Hi Angela! Thanks so much for shopping with Glambot. Sorry about the time of delivery- we try our best and are constantly looking for ways to improve. So happy you are happy with your order and we hope to see you soon! :D
I had never had much luck ordering blindly online, especially foundation. I always felt that I had to go to a store and actually look at something before buying it. Last month a friend of mine recommended this online store and trusted her enough to give it a try. She told me I would find a huge range of brands at fair prices at Glambot and would be able to complete my order online without going to the physical store. I made a small sample of order to verify this and it came through last week. Apart from delivery that took 17 days, there were no difficulties. I've resolved to try them for a 2nd time before I recommend to someone else.
Hi Mary! So glad we could help with your makeup needs! Yes, finding the right foundation color is always a bit tricky- especially when done online. Amazing that your friend shared that info with you. Word of mouth is our number one channel for new customers. We can't wait to see you again for your second trial! :D
I made my first purchase from Glambot late last month and my package came with a missing item! That's not a great experience to start with but when I reached out to their customer support, they were very helpful and found the item. They immediately shipped it to me, at no additional cost.
Customer care made the great difference
Hi Wendy! So happy that we could help you score some brand name makeup at an amazing price. Yikes- very sorry about the missing item (we're only human). Our Customer Support always tries their very best to help our customers in every way possible. So great that we were able to find your item and immediately ship it out to you. Yay! We hope to see you again soon :)
I received my small sample order of all five Elektrocute shades and I must say, woow!
They are absolutely outta this world! I know there are a lot of mixed reviews on Glambot but I couldn't get a better deal anywhere else for this makeup.
Although I got the package well after 2 weeks, but the package was in good shape and complete.
It's a thank you
Hi Melissa! So glad that we were able to make your day (we all need that once in a while!). SugarPill is such a cool brand, so we're very glad that we were able to share some of that with you. We try our very best to give the best deals on the best makeup. Not an easy feat, but we try our best! Take care, love!
I am starting to get impressed with this company. They have improved on their customer service and product deliveries. Seems they're have taken criticism positively. I received my recent order in 10 days, compared to nearly a month it took previously. Besides they called later to confirm if I had received the Package.
It's good that they're coming up
Hiya Rheise! OMG, thank you SO MUCH for those kind words! We constantly strive to improve and provide the best shopping experience possible for our customers. For our efforts to be noticed really makes our day. We care about what our customers say and use the feedback to improve our ability to serve!
These guys have wonderful offers but they've been so poor in the business. I check out some latest brand recently on their site and was tempted to make another order after a bad experience of a wrong item delivery. I was prepared to never ever try them again but they came through with my order. I think they are styling up.
Hi Cindy! You're amazing for giving us a second chance. Glad that we were able to get your makeup through to you this time around. :)
I've bought several makeup bundles from Glambot but I had an issue with my recent order and requested for cancellation. My refund came through although the response was really slow.
Hi Samantha! That is so cool that you got several makeup bundles! So sorry about the slow response (small team here). Glad you got your refund!
I had previous bought a fake version of sugarpill ElektroCute from a local store and I could not find the right one anywhere else. I also had a bad experience with online shopping but gave this one a try for the sake of my favorite brand. Apart from too late delivery, I liked my package.
Hi Patty! Gosh, getting fake makeup is the worst. So sorry that you experienced that. Nothing wrong with being a brand devotee! Glad that you were happy with your order from us and we hope to see you again soon :)
Thanks for the offer in Glambot vault, my second order was a bit big, for NARS, Urban Decay, LORAC, and Anastasia. The package was in good shape but delivery was a bit late this time.
I'm sure you can do better next time.
And thank you for my Glitter Shimmer
Hi Genifer! So amazing that you were able to participate in our legendary Glambot Vault! It only happens a few times a year, so it's definitely not a shopping event to be missed. Those are some great brands that you were able to snag. Probably at a great price too! We will definitely do better next time around. See ya soon!
From the business
Glambot was founded by a tried-and-true makeup hoarder. She loves makeup and all of the glamour it represents. Trying the various online makeup bartering and trading communities, she experienced the major downsides, including swap lifting, counterfeits...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hiya Maggie! Welcome to the Glambot Fam! All makeup fanatics are welcomed:)
Delivery overseas can be a bit tricky (we are located in the United States), especially with each country's customs clearance. Glad we were able to serve your makeup needs in a timely fashion! Woot woot!