GiltReviews 908

Bought a pan set where one came with a scratch, totally useless and defective and I opened a case over a week ago only to not get a serious response. Basically this is how they work: you buy and pay for the item, they ship the item (takes longer than average, I mean come on) and your item arrives damaged. You call and they tell you is a final sale, no wonder it was a final sale! They do not offer a return, a refund or an exchange, I simply threw away and gifted them $129. Be extremely careful with what you buy. For high quality items and designer stuff, just go to Farfetch.com and save yourself some headaches with GILT. NEVER BUYING FROM THEM AGAIN!

I bought a pair of Dior sunglasses on here that were highly discounted. When I received the item it was obviously fake. The box was very cheaply made and had glue coming out of the sides. I also noticed that the glasses were in a strange looking non-Dior plastic zippie bag and had a couple of staples in it. These glasses were obviously not real. I addressed the issue to customer service and they did admit that fake items occasionally do slip through the cracks and that this is not the first time that it's happened. They offered me a full refund if I return the item. I guess these knock off sun glasses are worth about $10 tops and they are selling them for around $100-$200, so with those profits, they can afford the occasional customer catching on to what they're doing so they'll refund shipping as well. This is very wrong and I would never trust this website People who bought from here are walking around thinking that they are wearing real designer sunglasses if they've never seen the read deal. So wrong!

Spoke to Customer Service Representative and Supervisor. About to place a Tom Ford belt. The app is charging a sales tax - which is incorrect as Minnesota don't charge sales tax on this belt. They keep on insisting that this should be taxed. Even the revenue.state.mn.us says so of the tax exemption. When I placed orders from Neiman, Saks, Nike, Nordstrom they all honor that. I hope that their business is doing well as they lose a loyal customer from me. 30 mins time wasted.

I purchased (and received a confirmation of my purchase) on April 21 a Lalique plate for my Mother's Mothers Day gift. (She collects) The confirmation noted that it could not be shipped until the 21st of May. I thought a little unusual but with the COVID-19 disrupting everything including shipping I was able to overlook the time. It was the perfect gift for her and the price was very good. This morning (May 14) I received an impersonal template email with my order information stating, "Unfortunately the item you ordered below is no longer available. We understand this is disappointing and we want to apologize. It's rare, but mistakes can occur that prevent us from getting you your item. We have canceled this order and you will not be charged for it. We value your business, and again apologize for this." How about that - they won't even charge me for something that took them 23 days to say they could not provide. They sold something that either they never had, broke it, but then imply it was a mistake altogether as if they never had it the item. After 23 days I'm told the gift I bought is not available. UNBELIEVABLE And if they are so concerned about my business - good customer relations 101 would be to offer something equitable - nope couldn't even do that. Beware this company. First and last time doing any business with them.

Before you shop at Gilt, there are few things you must know. Shipping is not free, and neither are returns. There is a $ 30 fee if you want unlimited free shipping for the whole year but then again if you return you will have to pay $ 9 per return. If you are multiple items and if its being shipped by multiple suppliers, then it will be shipped separately and returned separately as well, and each return will cost you 9 bucks. So, when they say this item is returnable don't get fooled, U will be paying for the return. Above all they make it very hard on their website to return any items, U will experience multiple times there will be error either with the website or time out.

I have been shopping on gilt for 5 years or more. But as soon as I wanted to contact their customer service for their fault (not even returning order or smth), no normal answer. They blocked the order amount twice, I received my order and was deducted the amount once, but another amount is blocked since 3 weeks now and they say we don't see this. Who does that? And I am sending the emails and every time I get the same robot answer that they are sorry. 0 customer sevice!

I wanted to give a review because there are so maybe negative ones on here because of that I was very hesitant! I decided to go ahead. I places my order for a pair of Valentino shoes which I might add I got for an amazing deal! I ordered sat and used rush shipping my order shipped out Monday at noon and I just received today tues as expected! The shoes are gorgeous and i am so happy I went ahead with my order! I have 4 stars bc there was really no protection around the shoe box inside but they were perfectly fine. I also had to wait 20 min for a rep to answer my call but once she did she was very helpful! I am so happy and will definitely use guilt again! ;)

Update: Right after I requested that my order be canceled because the predicted fulfillment date was too far out, I received an email saying that Gilt is so sorry but they cannot fill my order as the item is no longer available. Right. So did they see this review and decide to bail on the order? I think so. It's sort of funny, but the fact is they wasted my time and held my money for too long (or at least the preauthorization for the charge), without ever having the merchandise I purchased on hand! The way they pitch their flash sales is that they have limited inventory, and that there are "only two left!", and so on. But they don't have the stuff in stock, apparently, based on the delay in fulfillment. Very misleading. Very dodgy.

Original review: So I bit of one of their dangled flash sale baits. Purchased some Tom Ford eyeglass frames. Found out only when I have completed the purchase that they won't ship for a month! Totally dishonest sales practices there. Now I see reviews here saying that the site sells fakes, so I am so wondering what I will receive. And when. The delay in shipping is a red flag for this not being a sale of genuine overstock, but knockoffs made to order. I just now went to the Gilt website and looked up my order to see whether I could cancel it. Answer is unclear. So I clicked on return information for my order and it said that "none of the items in your order are eligible for return." The flash sale listing pages had noted all items as eligible for return! Again, totally dishonest business practices.

I have purchased 2 pairs of Jimmy choos, 1 pair of valentinos, malin & goetz candle and various other items from Gilt over the years. I let things go because it seems like you are getting a deal but I noticed the Jimmy Choo pumps were not as good of quality as others I have purchased. The last pair of Valentino pumps I bought have completely different Valentino Emblems, positioning, the word is not centered on the bottom of the shoes. They are complete fakes. The glass on the malin & goetz candle melted in half after one hour of burning! They are buying goods from china and reselling 1000%

This is not the first time GILT has messed up refunding $$ for returned items. Recently I returned 2 items on 08/02/19. Delivery confirmation from THEIR label was 08/06/19 at 1:34 pm in Chicago Ill. It is now 08/13/19 and still NO REFUND despite using the "Customer Service" (what a joke!) portal to send messages regarding my refund. I called their contact number. The agent "Marie" said she couldn't find my return. I waited and waited. She finally located the return info and said it was received on 08/10th! Marie said the warehouse is in Texas! The mailing confirmation said it was delivered to Chicago on 08/06! This is a horrible company to use. Stay away!