GiltReviews 908

While finalising my payment, gilt website flashes that there was a problem with the account and order may not be processed, so I resend the order and this time no problem. When the order came, I got two of everything, as it turned out the first payment was processed. Gilt is giving me a hard time with regards to return and refund because, it's the final sale-but the fact is I did not placed two orders, just the first one where I was advised it did not get processed; all they offered me is a $10 discount on my next order-abandon Gilt not, worth it.

I have not received my product yet, so I can't speak to the quality of the merchandise, but based on these reviews I am hoping my order is the exception. I will say this: when one spends a certain dollar amount on an item from a vendor, one expects to receive the item in an expedient manner. Gilt clearly does not know or care about their customers as they have taken the money from my account, but are taking their sweet time getting my merchandise to me. I have received ebay orders from private sellers that have shipped and delivered faster than my "high-end purchase" from Gilt. Pathetic. Just for reference, it's going on the second week since I have ordered, paid, and not yet received that which I have paid for. Terrible Customer Service and I will not be spending money with this company again.

I received a Christmas gift from gilt.com from my brother. I returned it for credit, which was not what I wanted (I wanted the cash) but gilt refused because my brother paid for it on his credit card. I ended up using the credit to purchase a pair of jeans, which didn't fit right. So I had to return those jeans to a Sacks Off 5th store. When I returned the item, the manager at Sacks had problems processing it so the entire affair was time consuming and tedious. Plus, I had to pay for shipping in both directions which really cut into my online credit amount. Fast forward 18 months, finally decided to rid myself of the remaining credit I had and ordered some underwear. They should fit correctly right? Another $10 for shipping and its the slowest shipping around. FedEx. Taking easily over a week to reach me. Gilt.com making $$$ hands over fist on their shipping fees and their prices on most merchandise (easy to compare elsewhere online before you buy something) are not competitive. No way would order from this company again!

I follow/buy on Gilt since their starts. I never published a review before when I had problems with them, because I thought it was only a mistake for 1 or 2 times... but I am tired of their deceiving shipping estimates dates. They post a delivery estimate and when you placed already the order, and they give you a delivery date, then they shp the item when they want. I received 2 packages already 10 days later than what they were supposed to deliver. I was on the phone right now 20 minutes with "Wanda", who ended up saying she could do nothing about it. AWFALL CUSTOMER SERVICE by the way. Wouldn't buy never again on GILT.com

I have had so many problems with them and their merchandise, I dont know where to start. They are thiefs in my opinion. I made the stupid mistake of ordering again from them thinking it would be different. It was even worse. These people need a good class action lawsuit to set them straight. Also I plan on reversing my credit card charge for not receiving the items as advertised (there were 2 of my 3 items that were missing major items). I hope this review helps someone, and that Karma will take its fury on them.

I have only ever used Gilt once, and it was to buy an obscenely expensive pair of Louboutins. When they did not fit, I was terrified because I had read the nightmarish reviews from people who had to go through hell to return their merchandise. I was positive that I was going to lose my money. I didn't sleep for a couple of days.

But... nothing bad happened. The shoes appeared authentic, and the return process was pretty painless. The only inconvenience is that I had to take them to a FedEx location rather than drop them in a postbox. But given what they cost, I would have done that anyway.

I purchased 2 Predire Paris Moroccan Liquid Gold Vitamin C & E Booster Serum Treatments from Gilt after falling in love with the real product. I gave one as a gift and kept one for myself. When the product arrived I ordered 4 more before I opened the original one that I kept. When I opened the one I kept I was appalled to find that it was not the same color, same consistency, same smell as the real Moroccan Liquid Gold. I still had some of my real product and could compare them. I realized that the bottle looked different and also had no serial number on it. I contacted Gilt and requested that they replace the 6 bottles I've purchased with the real stuff. They advised they don't have real ones to replace them with. I looked online and they are still advertising the product knowing that it is not real. God only knows how many of these and other fake Predire' Paris items have been sold.

They offered to send me a return tag for a refund. I have returned the product and they only credited me for 1 and it wasn't a refund like promised. I called them today and they have noted the account that I want a full refund and not a credit to them. I was advised that it will be another 7-8 days before I get a response and there is a restocking fee that I will be charge. I immediately requested an escalation because I shouldn't be charged anything to return fake product.

My daughter purchased a handbag... Valentino by Mario Valentino
Studded Leather Saddle Bag for $349.99. Saved a few dollars on sale. We shipped it off to her in Austrailia where she was an exchange student. The bag came with the strap missing. When we found out and contacted the company... they told us tough. We were outside the ten day return return period I am therefore sueing the company in our small claims court for $350... breach of contract... they did not give us what we paid for. Pathetic we have to go this route but so be it. They can hire a lawyer and defend.