GiltReviews 908

I was a Gilt Noir member and used to like this company and appreciate helpful service. Since the acquisition, however, they have become a customer service disaster. My furniture order got cancelled, for no good reason, and when I called to resolve it, the supervisor was both very unhelpful and astonishingly rude. This is not the way for any business to treat its customers. I would urge others away from this site, as there are so many others who do better by customers.

Returned my item in July. At that time they hid all the previous orders from your account for some reason so I had to email them separately so they could create a return label. It was find until here although I was frustrated that I could not see any of my purchase records.
Frustration continues. I receive an email a couple weeks later that ~$25 is refunded to my credit card. Hmm... I returned 6 items that are worth ~$200 in total. I have no idea where the 25 came from. I email them about this and they ask me to pull up all the order numbers, return label, and Fedex label. I didn't understand why a customer had to go through this extra job. But if it were to give me the correct refund amount, I was fine so I did what they told me to do.
The email went back and forth for weeks (me having to prove my returns and them kept saying "thank you for your patience and we understand your frustration"). I get a final email from them saying they only received one of three items and have posted $33 on my account.
I returned 6 NOT 3, NOT 1. To assist their process, I had even created a summary of the original price, discounted price of each item that I bought and returned (which again, a customer need not be doing). That list was simply ignored and they still failed to process me with the correct refund. Where is the rest of my money? I don't know... I hope it goes in good hands.

I ordered a Kate Spade wallet (sale item) on 23 Aug 18, it costed me 9. XX dollar for the US shipping and I just waited it to ship forever. Also I only got 1 confirmation email since I purchased the item. It said it will be shipped on 3 Sept. Fine, I wait.
Today (3 Sep) I logged in my account to check the status, and it showed my order had been cancelled!? They had nothing to explain and I didn't receive any email for the cancellation! It seems like they haven't cost any money from my visa but again the card company did send me a sms for the authority for the Gilt, so I don't know! Now I just hope they will not withdrew any money from my Visa, I must keep an eye on it. Worst online shopping experience ever!

I can find all the same clothes on Hautelook for less and free shipping on all orders over $100. The GiltCity vouchers are also terrible. You can get a better deal from the vendors directly. I ordered from GiltCity this ZUPA soup delivery. When the email for the voucher was not sent after 4 business days, I asked via phone and email for a refund. I was told on 4 separate phone calls and 2 separate emails that I would receive a refund and voila! After THREE WEEKS, rather than receiving a refund, I get the voucher via email. Customer service is abysmal and the prices are not even competitive.

I've made purchases from Gilt for 7 years without a hiccup. Today, they delivered merchandise to an old address after sending to our current address for 5 years. IT migrated information without checking it. But, instead of the rep apologizing and offering to refund or expedite a delivery, I've been issued a trouble ticket and told a refund will be issued at some in the future. It didn't feel like Gilt. A bit of research shows it was sold to Rue La. Gilt is gone.

I wish I could give it ZERO star! I have purchased a voucher on May and didn't use it until the end of July. (The voucher expired on August 3rd.) When I logged in to my account the website showed no results for any order placed before July. Then I called customer service they gave me a voucher number. It turned out INVALID! I called again they promised me to send me another one and they didn't. After several calls they FINALLY agree to refund me. It has been a month now I still haven't got my money back! I will never use Gilt and Gilt City again! They just get your money and don't care about the customers at all! Very bad experience!

I ordered 4 items from gilt.com. Only 1 fitted so I sent back 3 items (June 20th) To this day, after at least 10 emails, no refund. On top of that, they are telling me that I sent back only 2 items. The last message I got was I would get a refund on my credit card, I paid with a gift card, all I want is to get credit back on my account. Terrible service! So bottom line, I will loose the money I spent on the 3rd item and I have no way to prove I sent it back. Never again, beware customer.

I placed an order at the beginning of May and delivery should have been between 17-24 of May, waited until the 24th and no delivery. I called to see what was going on they said something was wrong and my order and was not processed, someone dropped the ball there, they fixed it I was told and in two weeks I would receive my order, remember almost a month now. Two more weeks go by and still nothing. Call again and the detective specialist finds out that they are on back order in the meantime they are selling the same items online and shows that they are in stock. A few days after I receive an email to rate the delivery service, worried of what could have happened (I was supposed to receive a call to schedule the delivery and I had not.) I called back to see WTF is going on. Im now told that my items are on back order for another 75 Days. I have purchased in the past special order items that took 6-8 weeks so I didnt mind waiting, I just wish I was told from the beginning. Something doesnt feel right about the whole thing thats why I decided to write this review hopefully helps someone that is shopping, because anything you can find here Wayfair, All Modern probably already has it at the same deal or maybe even better and more important they have best customer support you can find anywhere the best I know that from experience. STAY AWAY FROM THIS PLACE.

BUYERS BEWARE! I purchased 4 clothing items and after receiving the package decided to return the items due to fit. Processing a return with this company is a nightmare. After printing off my return slip and mailing the package off, I still havent received a refund. I was told since they were purchased by another company (RueLaLa) any orders prior to July 9th are unable to be viewed. No return info, form of payment, or status of return can be seen by myself nor anyone wishing this organization. Also, they explained that I would receive a call back in 3 days so they can return the funds back to my card. I was also told i needed to have my credit card info stored on the website to make it easier. First, I refuse to do business with this company again. Second, if you cant process a return properly do you think I would actually store my credit card in your site? This is the worst customer service Ive experienced from a company that is an app based shopping experience. Taking over 4 weeks to process a return is insane. Not only will I never purchase from them again, I seriously doubt I will ever see the amount I paid for these items. I feel like they stole from me. I should be able to shop, view, and track my return directly from the app all without having to speak to someone, hence the term online shopping. Now i have to wait for a call back in 3 days so that they can research my return. This is the 2nd time Ive called without any follow up from them. If i cant answer, I have to call back and give my card info for the credit to be processed. I am beyond furious and appalled at their business model. It should not have been this difficult. All i want is my money back.

It's very difficult to get a return from them, and the refund you get will be significantly less than what you paid. The website is terrible there is no way to track your order because they made weird changes all the time. It's been a week since I sent back the item but they are telling me theres no updates at all and they didnt even have a tracking number. I'm just going to give it another week and then it will become a dispute. I will never shop at this website anymore not to mention about the authenticity of its product. STAY AWAY IF YOU DONT WANT TO SPEND 1-2 MONTH DEALING WITH THEM.

Whoever worked on this new site layout and functionality should be fired, it's the worst retail website I've seen in decades. They won't accept credits, gift cards, no saving items for later, no quick looks / previews, no comparison shopping, the check out process info capture is incomplete and the notification of order receipt is delayed... the whole thing is a disaster, much worse than the old site (or any site for that matter).

I ordered a Stella shoes through Gilt.com. They withdraw money from my bank account, and 3days later they canceled my order and locked my account. I called the customer service and their attitudes are bad. They told me they cannot provide future information and no reason to locked my account. The reason is cannot confirm the details. When I want to reorder again, they told me out of stock and my account has been locked! WTF? I think this is a wired website and customer service is worst. Maybe this is a scam website. I hope they can refund, my god, if not, I wanna sue them!

I placed an order for two sofas and two livingroom arm chairs on April 15th. I received the two chairs and later one of the the sofas was delivered in May 7th as scheduled by me. When the sofa was deliver I called them to ask where the second sofa was and they said they would take care of it right away and said there had been a mistake. I never received the second sofa. I contacted them via phone call and on Facebook messenger many times, and time after time they promised someone would call me within the next couple of days, and each time they failed to do so. I got the run around since May 7th, I was frustrated and began asking for a refund last week and was told I had to wait until they searched for the sofa. Finally today June 15th they told me they will refund the money for the sofa in 3-5 business days. No one could tell me what happened to the sofa; how do they loose a sofa they said they already had being sent to me? I kept checking the tracking number provided weeks before and they kept reporting bogus status updates. Very disappointing.

I ordered one furniture on Dec. 2017 and status said it delivered but never shipped and keep delay for over 6 month. And they said they can't give any update before Aug. 2018. Can't believe one ordered delay more than 6 month and still they don't know when they can make it. Finally I cancel my order today. Then should not sell something that they can't ship in 6 month!
And Service representative doesn't know anything and never call back!