GifttyReviews 119

Ordered an ergonomic chair, pulled the parts out of the box and they were all marked and used. But got money back

TERRIBLE AND UNETHICAL! I was sent a damaged product by Dshop. I sent them photos of the obvious damage caused by inappropriate packaging, but they refused to refund me for the product. I have read countless reviews from people who have had very similar experiences. I was staggered to read that some people have returned items at their own expense upon a promise of a refund, but never received one. It is obvious that part of Dshop's strategy is to sell substandard/damaged products in the knowledge that most people will finally give up on their pursuit for a refund or replacement. This is unethical and frankly criminal!

You are scammers and a bunch of imbeciles without brains. You give fictitious opinions to sell this crap... Logically thinking people try to avoid their website it's just a common swindler!. They sell to people defective goods with chips, scratches or missing parts with instructions that lack descriptions of the elements, dimensions and lack of stages. They are not even able to send a second package with undamaged elements and, what is worse, they change the rules established earlier... They play for time in order to "make tire" the customer... Even half of tiny star is to good for them.
Absolutely biggest idiots ever seen in my entire life

Bought a desk for home working from Dshop. When it arrived it wasn't sturdy and was very wobbley so we asked their customer service if we could return it. We were asked for photos and videos to prove this, which we supplied, only for them to say the desk was only suitable for hard surfaces and not carpets and for us to use it on that. No where on the product did it state it was only suitable for hard surfaces. We asked to send it back but then said that constitutes a "change of mind" (we hadn't changed our mind it was just not as advertised) and therefore it would be subject to not only covering return postage and packaging but also a $40 "inspection fee". Never shop with them!

First desk-holes in frame did not match holes in top boards. 2nd desk same. What quality control there is none. They then wanted me to pack it into the box as if you can. Then send it back via their courier and if no fault I'd pay courier. I couldn't trust that they wouldn't put together another desk and lie that it was the one we had. Such an untrustworthy company with such cheap product that doesn't $#*!ing work. Should be ashamed of themselves. Brock

I ordered 3 radios for my car and they sent me a ring and refuse to refund my money or correct the issue, if your one of the ones with trouble from these people please report them to the BBB and federal fraud division so we can stop them from scamming anyone else. We need enough people to try and send these people to prison. I made a federal case against them so you need to do the same. Let's take them down

This company is an absolute joke, I bought a shelving unit for my daughters store opened it up and the first 5 pieces were damaged so I packaged it up and contacted them immediately - there response was they are happy to give me a credit as it's change of mind. Weeks and numerous emails later I'm still fighting them - absolutely disgusted with their customer service and are now in discussions with Fair Trading and the NSW Ombudsman. It's an on going battle but I will continue until I get a full refund albeit I'll have to pay for returning the package

I've attempted twice with the first instance the products never arriving and the second instance they arrived damaged and will not provide a full refund. They give you the run around and don't reply. They blocked me on Facebook for leaving a negative review as they will not resolve the matter. I am escalating the matter to ACCC.

I purchased a cabnet when it arrived it was in pieces broken screws loose and box torn along with missing pieces i spoke to the curior they said it wasnt there responsibility i than spoke to dshop and sent proof aka pictures etc and no resolution almost $300 down the drain

Do not buy from them. I received damaged item. They asked me to take item out of box to photograph, and now will not provide refund as I opened and removed from box.
I am warming as many people as I can to not buy from them. You will get a cheap and nasty item, it won't work, will break, won't do as you want, and them you are stuck with their crappy furniture because they won't refund. I will keep fighting these a@#$##@# because I will not give up! Can we all get together for a class action? These ashes need to be stopped and not allowed to trade here selling thier cheap overseas made things.

The bookshelves looked nice on the website but were cheap and nasty quality when they arrived. They were also dirty and marked.
When we put them together some of the panels cracked and one split so we couldn't continue to build the shelf. When we contacted them for a refund they blamed us for the fault and refused. So not only do we not have a bookshelf, we don't have our money back either. Dodgy company, do not trust :(

Was sent faulty goods. Damage aside, the product was of very poor quality and only included Chinese instructions with no translation.
When I requested a refund or replacement, they refused. I was only able to eventually receive a refund when I engaged Fair Trading and my bank. Once they saw the evidence and DShops avoidance of their obligations - I was given a refund.
My experience has been consistent with other people I have spoken with. The reality of their products is very different to the images and the descriptions.

This is the worst experience I have had with purchasing an item on-line. I purchased a DIY Cube Storage 27 XXL Cupboard Combination Wardrobe (Magic Cabinet) - style: 27 door and it arrived by courier on Saturday 12/12/20. I constructed the cupboard on Monday 14/12/20. After carefully following the instructions on how to construct the cupboard, I was very disappointed to discover that most of the doors were misaligned thereby making it difficult to open and close each door. Some doors remained open due to not being aligned properly. I contacted Dshop on Monday evening via their on-line chat explaining that the cupboard was faulty due to most of the doors being misaligned. Dshop asked for photos that I uploaded to the same chat session. After the chat session had finished, I received an email from Dshop asking for more photos and a video. I provided more photos and a video and asked for a full refund and for the cost of return postage to be paid by Dshop. On Tuesday I received an email from Dshop offering a $30 gift card and for me to keep the faulty cupboard. I emailed back asking for a full refund and explaining again why the cupboard was faulty. Dshop responded with another email changing their 'offer' from a $30 gift card to a $30 partial refund and they refused to give a full refund because I hadn't provided a video of ALL faulty doors (despite me providing a photo of the whole cupboard that clearly showed a number of misaligned doors); that I wasn't eligible for a full refund because I had already assembled the item and that I could easily fix the problem of the misaligned doors myself. I went on to the Consumer Affairs website to check what my rights are in relation to returns and refunds and what I could do to resolve the situation. I found that I was eligible for a refund and to contact the bank for a 'chargeback'. I rang the bank and they provided me with steps to lodge a transaction dispute. I won't be buying from this company again. If you experience a similar issue, check the Consumer Affairs website and contact your bank ASAP!

Really cheap quality items, it is nothing like what's shown. Flat packs are a nightmare. Not enough screws, holes not in place or no holes for screws. Items come in a zillion little pieces, it is the worst flat pack I have ever put together. Their wood is not even wood, it's some come kind cheap cardboard. To compare with IKEA being a 10/10 this would be 3/10. Items look good but quality is rubbish. Save yourself the time and money. I read the reviews here and still went ahead and purchases as it was within my budget but now I regret it, now I have to go to the trouble of returning and yet to see what that process will be like. I bought 2 shelving units, one adjustable shelf and rugs. Rugs are advertised falsely, the rugs have no weight and your bathroom mat would be of better quality, it's been a huge waste of my time shopping here. Positive - item was received within 2 days.

So wish i had read these reviews before going ahead with my purchase. The products are definitely not the same quality as those pictured. They are cheap and nasty chip board and the products we purchased are damanged but when I contacted them got some bs story about them being damaged in transit. They are not only packaged terribly but on top of that the quality is woeful
I have contacted them and have been offered 20 per item as compensation and told this was reasonable. I also wanted to return one item completely packaged unopen and told it would be change of mind return and a fee would be taken out of refund to cover handing the return WTF?

STAY AWAY

Unique and TERRIBLE experience buying online in my life., NEVER buy and or deal with this company. I bought a furniture with them and when delivered it looked like a 3rd hand one, with all the parts full of dust and with scratches. I sent it back over two months ago ans we haven't got any refund back yet. They keep saying that they sent the accounts to Accounts Payable Department with no furhter actions. Poor customer service where they do not care customer satisfaction and their own reputation. Pretty disspointing to be honest. If you don't want to waste your money and get a bad experience DON'T DEAL WITH DSHOP.

Guys, never ever shop from dshop. Regardless of how much information you provide to customer care, with photos and videos upon request. No one cares about quiry. The worst customer service anyone possibly could get. My treadmill was dumped at the door, left in the rain with missing parts. But no one ever returned my money or sent me a voucher for a different item. Its been three months now since i contacted them. I keep getting tickets but no solution from customer service. Its a bloody waste of time and money. I would give 0000 to this $#*! shop.