GifttyReviews 119

We ordered a desk for my daughter for Christmas, what came was a box of $#*!ty wood that would not get screwed together that was so flimsy and nasty. The instructions were only in Chinese and the quality was appalling!
It was really disappointing for my daughter to wake up on Christmas with out her main present!
Emailed and asked for a full refund and now reading the comments looks like I've just thrown my money down the drain.
PLEASE DO NOT BUY FROM THIS COMPANY!
Wish I read the reviews before I made this mistake!
What a poor excuse for a business! They need to be shut down ASAP!

Yet another case of being sent a product that is incomplete. After being told that the missing objects would be couriered to me forth with, they didn't arrive. So, I contacted them again, to be told that the warehouse was out of those parts and that I could purchase them from Bunnings. As if this was a satisfactory alternative. It wasn't and isn't.

I suspect that they are sending out the umbrellas with the knowledge that the sets are incomplete. Also knowing, of course, that the refund process is going to be a real inconvenience. After all, they already have your money and can take as long as they like to refund ( if at all).

I won't be subjecting myself to this company again. After reading similar stories of woe, I suggest you don't either!

Do not buy from dshop, their products and customer service are next level terrible.
I ordered two desks that arrived in okay condition, came with an absolute $#*! instruction manual all in Chinese and the desks were the wrong colour so paid to send them back for a refund.

They were super quick to reply to my initial enquiries but soon as the product was returned and I enquired about my refund, nothing absolute radio silence.
It's absolutely ridiculous, this company offers products with extreme discounts which just draw people in only to scam them out of their money and provide them with a $#*!test of $#*! products.

I opened countless support tickets only for no one to reply to me and they close them all off before I get any answer. It's ridiculous.

I wish I had read more of these reviews before purchasing, the amount of people waiting for refunds is unbelievable.
I contacted paypal to organise my refund and dshop didn't even respond to the dispute. They know what they are doing. Save yourself the trouble and fork out a little extra and buy your stuff from a reputable store.

The worst online shopping I have ever experienced. They sent book shelves scratched and chipped, refused to give a refund, telling me I was not entitled to one!
Instructions came in Chinese and the quality of the product was cheap $#*! from China.
I had to get Paypal involved and got a full refund. Customer service is non existent - email only, very convenient as they hide behind their emails selling dodgy, crap that is nothing like described on their website. They should be shut down!

NEVER BUY FROM DSHOP. They have disrespectful customer service and unethical false and misleading advertising. I bought a fitness station from dshop and it is designed so poorly that you cannot perform a chin-up, dip or knee raise. Despite showing a video to their team demonstrating how it does not function as advertised, they refuse to give a full refund. I am in the process of seeking advice from fair trading. I've bought from many fantastic online retailers, save yourself the haste and disappointment and never purchase from dshop. Worst online shopping experience I've had.

Ordered a walker for handicapped wife. Arrived fairly quickly, but only 3 wheels touched the ground at once, as one of the legs was badly bent inwards. Very helpful when notifies of problem. Sent return label for unit to be returned, and offered a new unit as replacement. After we advised them that the carrier had picked it up, no more contact, or response to our messages. Requested a refund. Ignored! No walker, and no refund, and the only response was inviting us to comment on their service.

Wouldn't purchase from here again unfortunately. Was told they didn't have the colour I originally purchased and had to wait 5-10 weeks before they came in stock. I then just chose a red color. They sent it through toll (offshore call centre), It was not delivered on the 04th of October as advised. Called them on the 08th of October and they said I have to pick it up on the 10/10/18. What a rigmarole. Dissatisfied is an understatement. So not getting what I ordered and having to go out of my way to call and pick up from an incompetent freight company. They never delivered, no card left. They just expect the purchaser to follow up on what they were meant to deliver. Poor experience.

Firstly if I could opt for 0 stars - that would be the score- 1 is generous for this lot.

I ordered a desk from Dshop that was supposedly worth $169.95 RRP. When it arrived the quality was APPALLING. Metal components weren't soldered together properly, wooden parts had messy edging that was coming off and the assembly instructions were unusable.

Their website advertises a money back guarantee if the customer isn't satisfied, but when I tried to get a refund they pointed me to an enormous list of their loopholes to get out of providing a refund. After a lot of back and forth they completely stopped replying to my emails, and there is no way to contact them on the phone. Absolutely terrible company to deal with and cheap, poor quality items, this whole thing has been an expensive waste of time. Stay away at all costs!

1 You can not speak to any operator on the phone try for yourself! (07) 3733 0989
2 Will not return emails / or the real truth is they Ignore you!
3 will not refund me due to a item i purchased was going to take up to 10 weeks for delivery so i cancelled order still no return of payment! Robbers!
4 Wait - Theres - More! Only 2 of my 4 items delivered with 1 of the items has a overseas adapter plug not Australian. Feeling ripped off... now i am proceeding this complaints to ACC. And social media... so take my advice... do not let them steal from you next... go to facebook and see for your self!

I ordered Luxe High Gloss Coffee Table from Dshop online.
http://www.dshop.com.au/buy/luxe-high-gloss-coffee-table/1003?utm_source=criteo&utm_medium=cpc&utm_campaign=lowerfunnel

The table looks great in the pictures and since it is priced at a respectable price I though it would be of good quality. When the table arrived:
1. It had build defects. Multiple marks in the paint.
2. Manual provided was in Chinese (mandarin?)
3. And the lower rack of the table which seems glossy in the display image is non-glossy.
4. But most importantly there are no slides with the drawers which would make pulling and pushing the drawer a not so good experience.

In general it had really poor build quality. A worthless screwdriver was included in the package. It required assembly but unlike Ikea products it had no pointers or marks to help decide where to fit the screw. The user is seemingly expected to be skilled at carpentry in order to assemble!

I decided to return the table. But I had a tough time with the support team. They offered a refund of $60 if I keep the table. But since the table was sub-standard I did not see any use keeping it.

I decided to return it. Dshop said I can return but I will have to provide for return shipping. This means that for a worthless item I end up paying to and fro. But this was the best option I could find so I opted for it.

Dshop provided a PO Box number to delivers to. Most of the couriers do not deliver to PO Boxes. I requested them for a different address and they provided one with no house/building number. Couriers asked for house number and Dshop said they do not have one (while other buildings on the street have).

It has now been 3 weeks since the courier has delivered the item and I am still waiting for my refund. I have sent multiple follow up emails to Dshop but they are not responding.

So to sum it up:
1. I paid for delivery of a worthless item (non-refundable)
2. Spent hours over emails with Dshop support
3. Paid and arranged for pick-up of the table for the return
4. Still have no clue when my money will be return

Please do not fall for their charming photos. They definitely photoshop them. They have the following hidden in their Return Policy:
Images on the website are for display purposes only. There may be slight variations.

Hope this helps other fellow buyers.

Ordered a "Workhorse" pull up bar from them. Was delivered ok but when I opened the box the cheap nasty product was distinctly different from the "Workhorse" trademarked product that was shown on the Dshop website. The box had a website printed on it, said "www.MyWorkHorse.com.au, which is not the same website address as the product itself And while the product brochure inside the box was for the real product the actual kit was not the same - this had a bolt together Y frame that clearly looked nothing like the product image on the Dshop website and nothing like the product image on the brochure in the box! Totally dodgy. I have written to them demanding my money back and that I'm not paying to return the product because it is patently not what I ordered. In my opinion this is a dodgy online retailer based on my one unsatisfactory experience.

I purchased two gloss large desks online vow dshop.com.au. The product was riddled with rust. It is evident that the product was not manufactured recently and judging by the rust not stored in a professional manner. There were chips and dents on the actual white gloss plasterboard and the incorrect amount of screws were enclosed. The screwdriver provided was useless and broke upon using it. The brackets for the desk were bent and hence not usable. What was most disappointing was the lack of response when I formally lodged a complaint. Its been 2 weeks now and still no response.

Hands down the worst customer service of my life! The water filter I bought would not filter the tank water sufficiently to drink. Also, It was made of cheap plastic and either wouldn't filter at all or when loosened slightly, it leaked all over the bench.
When I rang to discuss a refund since it did not meet my needs, I was given the runaround for a week (and I'm still waiting to see if I can at least get a store credit since they have refused a refund saying 'I changed my mind on the product'). I didn't change my mind. The product DID NOT WORK!
I was told I would get a reply in 24 hours. No reply. I rang and left a message. No reply.
I asked for the managers name and I was told I could not have his name because it was personal! Ha!
I will never deal with this company again and will actively recommend others against having any dealings with them.
AVOID THEM LIKE THE PLAGUE!