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Giftty Reviews Summary
Giftty has a rating of 1 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Giftty most frequently mention customer service, full refund and poor quality. Giftty ranks 111th among Gift Cards sites.
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I ordered a corner desk for my home office.
Paid extra for a courier delivery.
The goods arrived with a huge tear in the box... I took a photo before opening.
I opened the box and looked at a couple of components which were damaged.
I took photos of these.
I called DSshop immediately to report the issue.
In short they have not taken any responsibility or offered to exchange the goods after numerous emails and phone calls.
I have pursued the matter through PayPal to get a refund.
GIVE THIS BUSINESS A MISS
NO CUSTOMER SERVICE OR SUPPORT!
Item received was badly damaged. Communication was extremely frustrating. No luck with a refund, they simply offered a voucher worth just 30% of the original cost! I told them I would not ever use my credit card again with their company. DO NOT SHOP AT DSHOP.
Bought digital piano that arrived defective: keys play wrong notes. Lodged the complaint the same day. After three weeks of follow-ups got proposed a $20 gift voucher instead of replacement or refund. D shop does not follow their own product return policy and Australian Consumer Law. DO not waste your precious time on it.
For anyone who has been scammed by this business - Dshop (dshop.com.au) please know that I am organising a class action for the ACCC to investigate this business and provide a full refund to all customers who have received the wrong product. If you are interested in reporting this unethical business, as I have already done, please type in "report a consumer issue ACCC" in google and click on the link that comes up. Note you will need to include their ABN which is *******5947.
Also note that I will individually contact everyone who has reviewed this business and given them 1 star. And if you are interested to learn more about the steps I've taken just respond to this message and I will get in contact with you.
Thank you so much!
I received a faulty product which they will not give a refund. My next stop is the ombudsmen to complain. This shop needs to be shut down.
Warning- they are SCAMMERS, Never buy anything from them! They have wrong measurements on their website and i am trying to return an item for the last 28 days. Their 24/7 team can only talk to you and escalate to a 'L2', nothing more than that!. My issue was escalated to L2 for atleast 4 times and they leave you to struggle with "L1" for ever, every call / email has a 24 hours waiting time. In short nothing gets sorted out. Basically their "L2" and management is somewhere overseas so they really dont care. They have more pathetic customer service (or no customer service at all) and you are at their mercy All the products are from china. Not worth the time and money.
They don't deserve any star. Not Australian owned company and has no minimal respect to Australian consumer law and legislation. Cheap material. No consistency, fraudulent. Reported to Queensland Fair Trading and ACCC attention will be drawn. Condidering referring matters to Queensland civil and administrative tribunal.
NEVER BUY FROM HERE...
I bought a spin bike - what a joke!
Not a good product, cheaply made, we were missing a piece and instructions are the biggest joke. Incomprehensible. Wasted my money and time buying this. Getting a response re replacing the part missing has been a nightmare... received replies from 4 different people by email asking for more info. Contacted them about missing pieces and they wanted to send pictures which I did twice... they just go around in circles all day long... the poor girls who answer the phones must be so sick of copping abuse - all I wanted was to speak directly to someone who could make a decision. No chance. Not. Happy would not ever purchase from here again
Hi, here one star is compulsory so giving one star otherwise DSHOP is not value/status for these one star too. They are cheating with customer by sending late and not respond properly with customer product information. Worst website to buy anything. If you visit these website then you will loose your money, time and product.
WORLD WORST Experience
Thanks
Terrible product! Please read reviews and Stay away from this company... quality of desk was like cardboard. Steel supports bent as soon as you screwed them in... only thing good was the plastic bag screws came in.!.$150 of wasted money
I bough a shoe cabinet and when I received it, the packaging was horrendous, the quality was absolutely shocking, it looked like it was secondhand with sticky tape all over it, there were dents all over it and had a disgusting stench! Requesting for a refund is super challenging because they don't even have a proper business number. Contact ACCC to get this company of the market and into administration! The more formal complaints there are about this company the better!
Cheap, faulty and badly made, horrible customer service, ads look good, items received are badly made, my shoe rack arrived with broken side panels and they won't refund
Absolute worst experience buying online. Ordered a large table which arrived with the incorrect parts AND covered in dirt and filth. Been trying to contact D-Shop almost 3 weeks. After an initial reply asking for more details, they are now completely ignoring me. Incomplete and dirty table parts are still just sitting in my hallway..
Ordered a product, was delivered missing 7 major parts. Asked them to send missing parts and was advised they would but never received them. Went through paypal and they are staying I can have a refund but I need to pay to return the product. I will never deal with this company again and at the moment I am not impressed with Paypal.
Like many others I received a sub standard product and contacted them for a refund. They accepted the item back and said they would refund. After nearly 2 months of emails, no response from them. If i took an item and did not pay it would be classed as stealing. Why can they get away with it? How do we get the site shut down as it appears to be happenig to a lot of people
If you try to get a refund for wrong product supplied then returned.
Don't bother... it will never happen.
They ignore emails and don't respond.
Keep clear
Ignoring my emails and have RMA number too-have done every correctly for the refund of item worth $150.00!
They have signed for the return parcel too!
Have started Paypal dispute.
They hide behind emails and live chat saying they will contact but its Bull Dust!
Recommend everyone to pay by Paypal only-otherwise you have no chance of getting any refund at all!
Prices look cheap and I bought 3 desks for the kids but they were all total junk made from lowest quality fibre board, poorly finished, unstable with really low quality metal frames and all 3 arrived with scratches and chips. Trying to get it resolved with their customer service people was a nightmare I was offered a derisory refund of $20 to keep them as they were (they were all damaged) or I could try and work out from the incomprehensible instructions that were in Chinese exactly which bits were damaged and they would send me new bits! I went back and forth for week trying to arrange to get them sent back and get a refund and got nowhere. They made it so hard in the end I threw all three of them away as trying to put them together was a nightmare and caused even more damage they were so flimsy - Never again
I bought a shoebox from them for $170 it came with some scratch and missing or damaged hinges. When contacted them they said they settle for $50 refund but I asked for more and after that the didn't respond to my emails. I wanted the new parts sent to me but they said is going to cost them a lot and $50 for this piece of sh. Was not enough. Never again...
Bought a telescope as Santa gift and lucky I received it 2 days prior to Christmas or I'd have thrown the junk they sent straight back!
Poor customer service to boot.
NEVER AGAIN!
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