GifttyReviews 119

DO NOT BUY FROM THEM!
They ignore emails, their "chat" feature for customer service is next to useless. You cannot call to actually speak to someone if you have an issue. They'll take your money quick enough and $#*! you around trying to get a refund out of them, I'm still waiting. The ACCC should really be getting involved with these crooks. Hundreds of bad reviews, wish I'd googled that before I wasted my time and money.
Avoid like the plague.

We purchased 2 sets of stools from Dshop, within one month the foam padding on the front of the seat on one of the stools has either collapsed or perished making the front edge sharp. You can feel the hard edge of the seat, very uncomfortable and not acceptable for a product with only one months use. I contacted Dshop for help, sent pictures and they said there is nothing wrong that they need to warranty. I looked on ACCC website and fair wear and tear is part of warranty claims, one month is not acceptable wear and tear, even mentioned what the ACCC website stated, If we had been told that the seat would do this, we would not have purchased. They are happy to take your money, but not to help you. Do not buy from Dshop.

After experiencing an apparent problem in completing my order Dshop chat line advised me to try again next day & order went through. Then kept receiving emails advising that my order hadn't been completed. After disputing this & then checking my bank statement it showed that they had put through 2 payments to my card on different days & I'm continuing to receive messages telling me my order hasn't been completed!
Advised my bank of the fraud & they refunded 1 of the 2 charges. Dshop then advised me they could no ship goods as payment had been cancelled, I advised that I was going to advise Consumer Affairs. Then received Dshop message to advise order was ready to sent backed up by Aust Post confirmation. Then further email from Dshop to say that Paypal had stopped payment & they could not ship order until they received payment but they had the one of two payments that had not been cancelled. By this time however my order had been delivered! Dshop is not only an incompetent operation but also they committed fraud by continuing to advise that my order had to be completed whilst at the same the time they had put through 2 payments to my credit card.
Serves me right for not checking reviews before I place my order. When I saw the reviews I was aghast.
My advice - don't have have anything to do with DSHOP.

I bought a side sleeper pillow that was nothing like advertised! It was only suitable for a toddlers head. The return process was a nightmare! I had to pay even though it was not as advertised, and emails took days, sometimes over a week to receive a reply to. I had to send videos and photos, and asked multiple times what the return address was. All up it's taken over a month, and I'm still waiting on my product refund if $25 when postage here and back has cost me over that amount! I'll never use them again.

On 17 June 2020 I placed an order for 2 Apex Deluxe Executive Reclining Office Chair with Foot Rest & Massager (Black)
My order was placed based on the photos and descriptions advertising this product on the Dshop site
I required a chair that provided the kneading and rolling features that were pictured on the remote control for the chair advertised.
Upon receiving the 2 chairs I found that the remote control did not support the kneading and rolling functions and was different to the one advertised. The remote only supports a pulse function which was a constant vibrate.
The functions were not as advertised and therefore did not meet my needs and could not be used.
Despite Dshop admitting that the remote was different to the one advertised they have continued to argue that it doesn't warrant a refund.
We have submitted photos and many emails to Dshop over the last 2 months outlining the problem only to be told that we can return the chairs at our expense ($207). That we will not receive our original postage cost back ($64) and that we will also be charged an additional 10% restocking fee. Leaving us hundreds of dollars out of pocket for their error.
We are incredibly disappointed with the lack of customer service provided by Dshop and will never be purchasing another product from them.

Products pictured on their site do not match what you get in the box. They are not even worth the cost of the box they are packed in. https://www.dshop.com.au/buy/15-shelving-bookshelf-display-cabinet-shelf-bookca/L271-O are downright dangerous; they are flimsy and fall apart even during assembly. They will not return any contact or address any complaints. Do not shop at this site. You expect "cheap" but you do not expect dangerous and nasty.

Purchased a desk from Dshop. When it finally arrived, it had obviously been sent back by another purchaser as the box was re-taped, and when I opened the box, broken foam everywhere where the person had attempted to re-pack it. Anyway, fortunately I took photos upon delivery and again once opened. The instruction sheet was all torn and pieces missing. I contacted Dshop that day (they have no phone number so have to use online chat). I sent photos as requested and haven't heard since even though I have contacted them a few times since. Silence. Terrible service and now I have a poor quality item I cannot even use as parts are missing. Now I have to waste time going to VCAT in order to get my money back. My fault for not reading the poor reviews on this company.

I did purchase something which was completely different then advertised and i was also told in email conversation before purchase. Dshop wasn't ready to accept that and reply my emails everytime after weeks delay. Lucky i did purchase through paypal and as soon as i raised case via paypal they issue me a full refund including shipping cost. Thanks Paypal as you did wonderful job or else i would have loose my money. Never going to be a victim of this trap again.

See the pictures of what they advertise as 'XXL DIY Cube Storage Cupboard Combination Wardrobe'

Thanks Dshop for this wonderful small box you guys call it 'Wardrobe'

Bought an ergonomic office chair. When assembled, it was completely flimsy and not ergonomic. Cheap construction - couldn't even sit in it, it kept tipping. Have raised issue with them 3 times now, in different ways(lodged an online dispute, did online chat, sent photos(as requested) via email, followed up on email...) yet they keep saying they will come back to me. Worst service ever.

DO NOT BUY FROM THEM, THEY ARE A TOTAL SCAM

Ordered an office desk, website says goods will be dispatched within 24 hours which is obviously not true. A week later it still has not being sent. I have followed them up daily using the customer support chat and am continuously told the same thing. It has been escalated and you will receive an amail this afternoon to advise tracking. Never receive anything. The next day the same conversation happens pretty much word for word and on it goes. I am convinced I will never receive the goods so have requested a refund. They have advised this will take 4-5 days, let see if it happens. I have absolutely no issue if any company states up front that it takes longer to ship and gives you an approximate date but to advertise 24 dispatch is obviosuly false advertising. I wish I had read reviews before ordering from this company.

I brought exercise bike. After assemble. I tried to pedaling.it's so hard not smooth. I tried to fix in every way, it's keep stucking while pedaling and 10 times I complained about this purchase and even I chat with customers service, every time they will reply in 24hrs their teams will call me back but it's been 5days their 24hrs didn't finish yet. Careful when we buy they keeps sending updates, once you paid they will send you defective item. I will not recommend this sites to anyone. Dnt waste your money.