GifttyReviews 119

If I could give 0 starts I would. HORRIBLE product quality! Ordered a TV unit and it came damaged. Contacted customer support and was told to assemble the product ans take a video and photos so that they can assess the damage and decide what to do. After doing that they said that the damage is minor. The damage is NOT minor, all pieces od the unit are damaged and visible. They offered to give me a $25 voucher even though I paid $200 for an item that was meant to be new and undamaged. Their other option was for me to send the item back at my own expense under their Change of mind policy or for them to send two door replacements even though you can clearly see that the whole unit is damaged. Would not give a refuns at all. They just don't care. Business practices are the lowest of the lowest. Product doesn't look even close to the photos online. Thieves founded this business and thieves are running it! NEVER ever have I had HORRIBLE customer service like this and never has anyone stolen my money like this before! DO NOT BUY FROM THESE LYING AND CHEATING THIEVES!

I ordered and paid for a rug. It took several weeks to arrive and when I opened it, it was the wrong size. DShop customer service was hopeless - I filled in an online dispute but got no response - I contacted their online customer service and had to keep chasing them to get any response. They required several photos to confirm that the rug was the wrong size - fair enough - but it took several weeks to get them to collect the wrong sized rug - making me do all the chasing when the problem was caused by them. Despite several direct questions they have still not indicated when the correct sized rug will be delivered. I get the feeling that they are either shonks or completely useless - either way, I would strongly recommend against dealing with them.

Ordered some goods from this company, looked nice in the photos on their website, however once received they were damaged - had indents all over them, we didn't even bother to assemble they were that bad.
Requested a full refund, firstly they offered $20!&!? Like that's going to solve all the problems, so they offered to refund, But with a 10% Processing Fee! So not only will I lose 10% of the purchase price, I lose the shipping cost, Plus another transport cost at my own expense to get these back there. DO NOT bother with this company, they're shonks! Selling loads of rubbish! Wish I had read the reviews Before I purchased from them - NEVER AGAIN!

No word can explain the poor quality of the products other than absolute "garbage". I urge all unhappy customers to consider class action against this unacceptable behaviour. Their business model has been setup in a way that will cost you more money asking for a refund and return of the garbage they send you than the actual money you spent on the $#*!. $109 restocking for $79 items! They have obviously bought good reviews on other platforms for damage control but nothing shouts louder than 91% unhappy customers!

DON'T WASTE YOUR TIME OR MONEY!
This would have to be the dodgiest, most deceptive, Singaporean company on earth!
I purchased a desk online from this company and it was the biggest mistake of my life.
It was so poorly made with sharp jagged edges that cut me and tack welds that didn't line up.
When it arrived, EVERY piece and panel was scratched, dented, chipped or otherwise damaged.
I contacted Dshop via their 24/7 help desk, only to find out that they're essentially just virtual answering machines and you have to wait for someone to get back to you (which they never do). THERE IS NO PHONE NUMBER AND THE STAFF ARE COMPLETELY INCOMPETENT AND SEEM TO BE TRAINED TO DRAG OUT RETURNS!
I made contact 4 times in a week before getting a response telling me that I had to build the desk first and then provide photos, to which I refused and re requested a refund.
I then waited another week for some other idi0t to email me and offer me $20, stating the damage to every panel was minimal and refusing the refund under consumer law.
The dshop staff kept refusing to provide me return and refund information and then threatened me with an inspection fee if I returned the goods. When I googled and checked their Facebook, it seems that they do this to EVERYONE that buys their shonky goods!
I will NEVER purchase anything from them again and strongly urge anyone else thinking about it, to read the reviews and find somewhere else to purchase from!

I purchased a treadmill from Dshop for $289, This is the most abysmal purchase I have ever mad in my life, the treadmill is so flimsy it feels like it could implode any second the build quality is extremely poor and it looks nothing like the pictures. Judging by how many I have seen for sale second hand I would say im not the only one with the same issues.

Now for the customer service, This company has no phone number and when you contact the online support they just forward your message with "high priority" to another team it takes them days to respond.

I now have to pay for the return shipping and cover a 10% inspection fee. I'm genuinely appalled by this and have made complaint to the ACCC I plead that anyone else having the same issues contact them aswell.

I have been in war with the company over the hundreds of dollars they owe me. They organised a courier company called Hunter Express to collect the faulty items (the quality was so horrible, they were not fit for purpose) and now they advised me the courier company lost the items? Its been nearly 2 months. NEVER shop from this company. They steal your money! They give you false hope someone will contact you about it soon but no one ever does. I want my hundreds of dollars back!

I purchased an exercise bike online which was showing as in stock and would be dispatched within 2 - 3days. It took 3 weeks until the bike arrived. After assembling the bike it is clear how cheap and poor quality this item is. When you sit on the bike and pedal (as is the whole point of the bike) the rotation of the pedals is not smooth and the whole bike becomes unstable. Using their customer service department is a waste of time - no response and when they do they ask for videos and original packaging. Am unlikely to receive my $250 back but I'm determined to keep at them until they do. DO NOT BUY FROM THEM... EVER!

I bought a treadmill and the delivery time was not what they told me.
The product was really bad quality and it came faulty, as you can see in picture one,(the funny part is that if you want to return the product needs to be in perfect condition but it came like this)when you buy something new it supposed to be new, otherwise, i will be buying second hand, I told them that I want to return the product and nobody contact me,
I do not recommend this company to anyone.

Bought a treadmill exercise machine (see their 3 in 1 Multifunctional) from D Shop, simply because it appeared to be a good deal.
The instructions were beyond awful, being hard to identify parts going where in the booklet from poor picture quality and minimal text.
You can not safely use this machine without holding on to the frame.
Their chat helpline staff, though pleasant are not altogether helpful with resolutions.
As you can imagine even mini treadmill would come in a sizeable box, which was disposed of immediately after installation due to small apartment living. I was disappointed with the product in use after a couple of days and attempted many times to exchange (& pay for the difference) for an electric version rather than keep the manual. After 2 weeks of chasing up my request, I finally had a reply of no options are available because I no longer had original packaging.
I would not recommend buying from here!

I have had the most shocking experience with Dshop. Please do not purhcase from them if you are looking for quality products or customer service. THey are omitting negative reviews on thier website, and I now believe that the reviews on thier website, along with google are fake and misleading. I have made official complaints through ACCC and Victorian Consumer Affairs. If you have had a similar experience then feel free to get in touch I'm not stopping till they are held accountable.