GiftsnIdeasReviews 457

Ordered gift on 22/12/12 for delivery to relative in USA. Not received. When I contacted Giftsnideas.com they told me delivered on 4/1/13, thought when I called the recipient nothing was received. Giftsnideas.com provided me with UPS confirmation saying delivered left at: other released. NOT TO MY RELATIVE THOUGH. When I asked Giftsnideas.com for more information they emailed me back saying that my gift would be delivered and I would receive a confirmation email. Nothing came. I have been told that my complaint will be replied to in 24hrs not I am being told that an investigation is under way which could take 7-15 business days and I am not eligible for a refund. THEY WERE VERY QUICK TO CHARGE MY CREDIT CARD! THEY NEVER LET ME KNOW ANYTHING. I have to chase them to find out what is going on. Every email reply is from someone different 'Adam', 'Mike', 'Alena', 'Vincent'. I know something is not right and there are a lot of complaints out there. I have 3 months off so I have all the time in the world to start an online media campaign warning others!

Trying to be objective here. Overall, I'm quite satisfied.

Pros:
- The gift was hand-delivered to my friends in Tokyo, Japan and my friends were happy.
- Lots of good choices for gifts;
- When the gift was delivered, I got an email notification.

Cons:
- Some gift choices were quite pricey but perhaps that's still fair, considering things in Japan are also pricey.
- There was no delivery tracking system like UPS/Fedex has. I was worried for few days since I've never used their service before but I'm glad it's delivered. I would have given another star. The estimated delivery day was Saturday but I got the email notification on the next day.

I have been using them for awhile with no issues. Now suddenly the last two items I have sent I have gotten back from their support team I have to go through a clearance proccess. Keep in mind, I've used them several times before with no issues and now they write me to say on an order i just made with them I'm a high risk and they have to have all this personal information? To hell with them. Once they process or don't process this last order I will never use them again! For a customer who has used them multiple times without issues on payment, it is BS they should treat you like this..

I had ordered a gift for my boyfriend and then read reviews about the site. I was really worried that it would not get delivered but after emailing them, they confrimed that the gift would be delivered guaranteed. I was still a little sceptical however this morning my boyfriend received the gift and it was exactly as i ordered. Giftsnideas said they would give me updates on the status of my order, however i did not receive any such email... My boyfriend recieved it anyway so i am happy:-)

I am so dissapointed at this site. My delivery wasnt done that the given date. It was a birthday N somehow they didnt confirm the payment and it was not delievered. Later when i talked to the live person of this site then they told me they tried to call me etc or emailed me which i have no idea... why would i think that my delievery wouldnt happen until i get a phonecall etc while the payment was approved on the spot. Also i live in different times zones for you guys to contact me. Thanks for ruining someone specials birthday for me and having a reason of confirmation etc while i was waiting eagerly that that person would receive the gift and would be so happy and surprised. Thanks you this site for making my daY! Awful experience never coming back here again and if only i could write a negative blog about it it would make my day!

Opposite to the reviews I've read here, I only have good experience with this website and their services. Before someone would think: no, I had never seen this site before, and after reading the comments here, I actually believed the gift I ordered would never be delivered. Fortunately I was wrong :) I chose a chocolate box + teddy bear combination for my bf, as we were celebrating our anniversary recently, (but far from each other). I ordered the gift on Sunday night (12th Febr, CEU time), and chose 15th as the delivery date. (to Sydney). I had forgotten it that due to the time-zone difference, I gave 2 days for them only, however they deliver usually btw 3 or 5 days. When my bf didn't receive anything on 15th, I also thought it was just another Internet trap, and I'm gonna face the same problems that most of the reviewers. But yesterday my bf called and told me he got a package. What I saw on the cam was exactly what I wanted to see: the box was very nicely packed with a ribbon, inside he found my card with the message and in the heart box, teddy was lieing with the chocolates :) And according to him, the chocolates were also tasty. I don't know why so many people had troubles with them, but I can't have a bad word against gifts n ideas. I got what I paid for, so it seems, they may do good sometimes.

This site is ridiculous! 3 weeks ago I placed an order, when UPS tried to deliver it I was told it was not the correct address so instead of contacting me to deal with it, they sent the shipment back. After it'd been sent back I gave them instructions to just send it to the local UPS office for pick up but no, they tried sending it to the 'wrong' address yet again, meaning it's getting bounced back to them again. I can't even count how many times I've called, e-mailed or been on the live chat to them and they never give me a straight answer. They always tell me they'll check with their 'local partner' and get back to me within the next 24 hours, ha! They don't! I even asked them to give me their local partners details and I'd contact them myself but no, they assured me they'd get back to me themsleves. Idiots! I've requested them to keep my order once it gets back to them and give me a full refund but the 'cannot guarantee' a full refund. Now unlike some of the other reviews here, my order isn't perishable, nor was it really expensive, either way, I should get my refund. I will not pay for nothing but trouble for 3 weeks. Stay away from this site, it's a scam!

The site seems legitimate, but untrustworthy.

I placed an oder for a birthday in Ottawa, Canada. Though delivery is promised in 1-3 business days, there was no delivery for 10 days. I got in touch with the site people by SMS and Skype, and over the next week my repeated inquiries and then requests for cancellation and refund got no results except promises to check with their Ottawa agent. I finally complained to the VISA people at the card issueing bank and they reversed the payment.

Much to the contrary of other posters here, i sent a gift basket to China through giftsnideas on june 27,2011. It arrived within hours of ordering, and customer service was very responsive to inquiries. The quality of the gift was highly enjoyed by the recipient, and i felt it was value for the money compared to more widely known and higher priced delivery services. I was initially extremely nervous after ordering then finding this site filled with only negative comments as i have been scammed by internet fraud in the past, but i very relieved to only have a positive experience. I would order through them again.

STAY AWAY! THIS IS A TOTAL SCAM. I ORDERED A JUNK FOOD BASKET FOR MY SON. THEY ASSURED ME IT WOULD BE DELIVERED BY 02/06/11. THEY SENT ME AN EMAIL TELLING ME IT HAD BEEN DELIVERED, WHEN IN FACT IT HAS NOT BEEN DELIVERED! AND NO ONE CAN TELL ME WHY. I HAVE FOLLOWED UP 5 TIMES, AND THIS LAST TIME THEY TELL ME THEIR SERVER IS DOWN. VERY CONVENIENT AND SUSPICIOUS. THEY SAY IT WILL BE DOWN FOR 3 HOURS, CAN'T HELP ME. AND SO FAR THEY HAVE NOT LIVED UP TO THEIR 100% SATISFIED GUARENTEE. IT'S CLEAR THIS COMPANY IS A SHAM!

This website is a disaster! Never trust this site! I paid 90 US dollars to them but they were not able to deliver the gift! Such useless site! And sooo fraudulent! THis site is a fraud! The customer service is so very poor! They are not able to resolve issues! And all the staff are so useless, even the UPS services! The staff are so idiots! They did not deliver the gift but reported that the items were delived on the tracking site! How fraudulent! NEVER TRUST GIFTSNIDEAS.COM SITE AND EVEN UPS COURIER SERVICE!