GiftsnIdeas
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GiftsnIdeas Reviews Summary
GiftsnIdeas has a rating of 1.7 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftsnIdeas most frequently mention customer service, live chat and credit card. GiftsnIdeas ranks 272nd among Flower Delivery sites.
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Avoid this site! I ordered a cake for a birthday present a week before the occassion and it was not delivered. Contacted customer service through email and chat and had several exchange responses that the address was incorrect when it was not. Spoke to them and said that they have attempted to deliver but the recipient was unavailable and when asked to reschedule, said that they could not deliver it asap as the place was far and if the recipeint could just pick it up in the city instead. Terrible! I could have just ordered someplace else that would really value their business and customer service. Did not hear from them anymore.]
After having placed my order, I received this mail from GiftsnIdeas. I complained, and they send me the stadard answer from Grace. I complained some more, and they promised me my money back within 6 days. Guess what? 1 year later - no money!
Dear Customer,
Thank you for placing the order with us.
We regret to inform you that due to technical error from our end the shipping charges were not updated and as the order for delivery to Haiwai we need extra $40 shipping charges. Please let us know if we can charge $40 from our account as the order is for delivery to Haiwai.
Awaiting for your response.
Regards,
Sarah.
--------------------------------------------------------------------
Note: In case of any query you may contact us 24 * 6:
* By Email: *******@giftsnideas.com
* By Chat: Live Chat
* By Phone:
USA - (001) *******697
UK - (0044) 20 3286 5896
Australia - (0061) 02 8006 1744
Hong Kong - (*******) 8193 0122
Or Call us on Skype
Up-date: March 3rd 2015 Having spend a lot of time chatting and e-mailing giftsnideas I still don't have the money. Usually they start by telling me that I got the money back ages ago, but after a while they find some brand new excuse why I still haven't gotten my money. Bottom line - 3 months, lots of contact, no money.
Up-date: February 2016: Still no money. But one year to the date after I stopped e-mailing them I start getting daily e-mail offers, like they think I must have forgotten about my money and the can con me again.
Dear Charlotte,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Horrible service. Told me they didn't have the cake I ordered but could send a substitute. Poor replacement that was half the cost when I looked on a the website they got it from. Poor presentation. Wish I had read the previous reviews. Emailed them and hope they give me back a partial refund
Dear Tiffany,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
GiftsnIdeas is the worst! Not only charged my credit card, but never delivered my order! Don't be fooled!
Dear Valkiria,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
My sister finally got my order for her birthday, but I am very disappointed and very dissatisfied of the product because it was not the same as it was shown in the picture as I ordered. The boxes were not golden except they were cheap white boxes. It was not worth what I paid for. The boxes looks very cheap as well as the ribbon. If the boxes were cheap I'm pretty sure the Gourmet items where as cheap as the white boxes. I have already attempted to resolve this problem by contacting "Giftsnideas" several times via e-text in Facebook and e-mails and phone calls but no response. I already asked my Paypal account to look into my complain so I can get a refund for it was significantly not as described. If I can only rate zero star, but it will only accept 1 star. BUYER BEWARE! Reviews from people like us are very helpful.
Dear Vivian,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
They charged my credit card and never delivered the gift. I have tried to contact customer service and they only answer with standarized sentences. I have been asking for a refund for more than a month. Giftsnideas, basically, are thieves and they don´t care about customers.
[GiftsnIdeas Rep] Dear Francisco,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
We ordered for our new home openings day Sicilien wine gift set about 157$ we paid for 2set gift for October 1st must deliver 29th of August I received a call they told me they don't have stock and we will replace the same quality wine with same price they said we agreed when we received the item local cheep quality wine and we asked costumer service they told me you agreed we send thank you after we hear the sound we really shocked dear friends never by from this site for anything for special occasions you will cry until death
Dear Imran,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Never trust this $#*!ing company, it's a cheater. I ordered a gift for my daughter's birthday in UK and the gift was never delivered. I called them many times to no avail, so I emailed to them demanding a refund. They tried to play with delaying tactic by saying that they needed time to check with their counter partners, to check with the department which dealing with delivery etc. and to my astonishment, not only they did not admit that the gift was not delivered, they asked my daughter to return the gift before they could make a refund. This is utterly nonsense! They did not deliver the gift and still have the gut to extort. I asked them to show the acknowledgment of recipient, they just keep silence until now... $#*!ing Giftnidea, go to hell!
Eileen
Dear Eileen,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
DO NOT TRUST THIS COMPANY! NEVER DELIVER THE ORDER. I SENT MANY EMAILS TO THEM AND THEY ALWAYS SAYS THAT THE RECIPIENT REFUSE TO ACCEPT THE GIFT! THEY NEVER CALLED HIM!
Dear Vasile,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Absolutely awful company that needs to be shut down stay away well away anybody thinking of using this company!
Dear Richard,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
DO NOT DEAL WITH THESE PEOPLE.
They are cheats. Their reviews must be fake and I contacted them numerous times and they kept asking for "time". 10 days after the order was meant to be ordered, I inquired again, and again, they asked for "time", then I got an email saying they were looking for an alternate supplier as there was a problem with their current one. Lord knows why it took my countless attempts to contact them to tell me this. Still no goods received. THEY ARE CHEATS AND LIARS. DO NOT DEAL WITH THEM.
Luckily I paid with visa and my wonderful RBC sent a dispute and issued a refund :)
Dear Holly,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Just want to echo everybody's else's sentiments. ABSOLUTELY APPALLING. Delivery not as promised. Live chat, just left with no response, so eventually you hang up. No response to emails. I am not even sure, where they are based, I can't get any info. They claim to be USA, but from the live chat I had, the quality of English would suggest those answering calls are certainly not in the USA. I am also wondering if the courier they supposedly used, LBCExpress, are one in the same-there website also offers "Live Chat", and don't respond to emails, either. Again can't find a postal address, to contact a MD or CEO. Crooks. AVOID LIKE THE PLAGUE!
Dear Keith,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Worst ever company. They are big fat cheaters. Don't ever order anything from here and waste your money. They dint deliver the product that I asked for which was actually overpriced at $80 but delivered a product which was just $15 worth. And it took them 2weeks to deliver that product. They are big time frauds. Please beware.
Please Please stay away from this website. It's complete fake and please don't trust the Live chat representatives at all. They play with your emotions and don't deliver the gifts. You wont receive any response from any of them. They just keep you waiting. Sincere Request to everybody out there please don't trust this website.
I am sorry for not observing this website before. I am the Customer Service Manager for Giftsnideas.com. Firstly, we sincerely apologize for the inconvenience caused. We would like to listen and solve if you have any concern with our service. Please drop an email with your order number and concern to [email protected] or you can directly contact me at [email protected]. We will definitely look into it, verify and make sure that you are provided with fruitful solution. We have refund and replacement policy if the customer is not satisfied.
We at Giftsnideas.com always adhere to provide 100% customer satisfaction. We are always here to listen, understand and provide you with best solution.
Warm Regards
Grace,
Customer Service Manager,
Giftsnideas.com
This is the worst site iv seen so far. They dont supply the gifts as per ur demand, they deliver the wrong gifts, n the worst part is the live chat available which is a ultimate crap. The reps there provide info as they like, thers no uniformity in the info provided by them. They never respond ur mails, they never attend ur calls., i would never recommend this site for anyone. Worst s not the word!
NEVER RECEIVED MY ORDER! STILL WAITING FOR THE REFUND. Pls! Dont trust this company. The live chat representatives are bunch of liars! Dont waste your money!
Awful service and still waiting for a refund a month later! I bought cupcakes and balloons for my cousins birthday... They arrived 4 days late... They are denying they were not delivered on time even thought florist that delivered them questioned the order as it stated deliver the 21st and this was now the 25th and I had requested a refund by the 23rd I have nothing but unhelpful emails saying on numerous occasions that they need 12 hours to sort this out and then I will be refunded and then totally denied that it was late in the first place... I only wanted to provide a family member a cheerful gift instead caused nothing but hassel DO NOT PURCHASE FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND GIVE YOU NO CUSTOMER SERVICE OR SUPPORT IN RETURN. I f it had just been a mistake I would accept that but this is day light ROBBERY! And they are getting away with it! Dont let them rip any more people off, go to a reputable company not this one! Sham on you giftsnideas
I was very disappointed with the service I got recently. I sent a gift to my family, not that they said the gift will get delayed, they couldn't give me an exact date of delivery. And amidst all my worries they deliver something which I did not select, where this was a gift basket, with a few good 10 items, they delivered only 4 and the delivered one did not look anything like what I saw on the web site! I will never order from them again, they did not promptly reply my complaints and queries thus I did not bother to call back and complain! I will not buy anything from them for sure!
Horrible and difficult, frustrating how one should start to do any transactions.
The procedures to start anything with Gifts & Ideas are unclear, and complicated. I spent 2 hours struggling trying to understanding or how to attempt purchase gifts in its website.
Really stupid!
And got my details and took my credit details, but disallowed my further access under the so- called ID or account created. Confusing...,,,,,! I finally gave up after 3 hours.
Horrible service. Cannot understand anyone on the phone. Promises to get back to you in 24 hours and no one calls or emails.
Do not buy from these people
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No Matter Where Your Loved Ones Live We Can Deliver Your Gift there, 31 Million Happy Customers across 180 Countries. 24X7 Customer Service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ginny,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com