GiftsnIdeas
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GiftsnIdeas Reviews Summary
GiftsnIdeas has a rating of 1.7 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftsnIdeas most frequently mention customer service, live chat and credit card. GiftsnIdeas ranks 272nd among Flower Delivery sites.
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We used this service in early December to send a $150 gift basket to our staff overseas, over 15 emails later and the hamper was finally delivered to the office (Mall of Asia - not hard to find) - the hamper that arrived in no way resembled the one ordered, content, quality and presentation all bad.
Oh cant i give 0/5. Such a fraud website. Dont end up wasting your money. If you order something they will send something else which is very cheap then they wont give you a refund they will just substitute it. The worst place to send gifts.: (
Dear Kavitha,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
I bought a basket of chocolates for slightly over 70$ to be delivered in China. The itinerary was supposed to include mostly Cadbury & Hersheys chocolates. Unfortunately absolutely none of these items or items the mentioned were there. The packaging also looked completely different. The personalised message was a fragment of two sentences.
The man delivering the goods seemed intoxicated, was quite rude and didn't know to find a common landmark in a popular region. Quite disappointed with the overall experience and wouldn't recommend anyone to spend such a large sum of money for a poorly delivered promise.
Dear Steph,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
My brother ordered an wedding anniversary 3 lb White chocolate cheesecake for us on 18 jan 2015 to be delivered on 19 jan 2015. The total amount of cake is US$76.08 but after 4 days on 22 Jan 2015 a parcel was left at my doorstep without any knock containing 2 packs each of 475 grams Crofters Strawberry cheesecake from frozen foods from grocery stores, price of $7 each.
They don't respond to calls that are made to customer care or just hung up the calls and there is whole lot of waiting for live chat and no proper solution is provided.
There is no decency and sense of feelings attached to gifts that are being send from family.
Its high time you guys are playing with emotions and feelings of people, we as family show care and celebration through sending gifts and wishes if they are send on time or not the right thing. Shame on you people.
Dear Manjyot,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Please do NOT buy anything from http://www.giftsnideas.com/ or you can have your credit card number stole as happened to me.
Too good that where I live, small and serious country, VISA contact me right the way and canceled my card automatic.
Be very careful with this website, they are a SCAM. IT´S DANGEROUS!
Dear Andrea,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY
Placed order for delivery in Canada and after 8 days was not delivered.
Contacted customer services who eventually told me that it would be another 3-4 working days for delivery.
They will not inform you of any complaints procedures even though I asked 5 times in mails for these procedures.
THEY ALSO SENT ME A MAIL SAYING ITEMS WERE DELIVERED WHEN THIS WAS UNTRUE. THEY ARE A BUNCH OF THEIVES.
DO NOT USE
Dear John,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Ordered a bottle of Champagne on 15.12.2014 for delivery on 23.12.2014. Money taken from my account 16.12.2014. Nothing delivered. It was a CHRISTMAS present for a friend who was recovering from Cancer. I emailed and was told it HAD been delivered, but they'd look into it.
Finally delivered on 06.01.2105. No Christmas greetings message. AND IT WASN'T CHAMPAGNE, I've emailed since. No apology. A few exchanges via the live chat and now NOTHING. Save your money and do not use this dreadful company 100% customer satisfaction my foot. Just so frustrating and disappointing.
Sara, London
Dear Sara,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
I ordered a Christmas gift basket on 12/4/2014 for $69.95. This gift still has not been delivered as of 1/10/2015. I have contacted the company 3 times with no resolution of the problem. DO NOT USE THIS COMPANY. I never received an initial delivery confirmation and the company has not produced proof of delivery as I have been told they would.
Dear Lana,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Absolutely disgraceful! Ordered goods 18th December - order finally delivered 9th January! Three weeks later. I started tracking it after two weeks only to find they didn't even dispatch it till 29th Dec!
Do yourself a real service - do not use this company...
Dear Phil,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
This feels like it's a fake business, I placed an order over 3 weeks ago and keep on getting silly excuses, now I can't even do the live chat thing, somehow it's blocked now offline, because I needed answers.
Dear Nkuli,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
I too wish I had done some more research and read the reviews. It appears they do the same thing to everyone! They don't deliver on time, if at all and when they do it is to the wrong address. I have given them an ultimatum if they don't do as promised I'm demanding a refund, thank goodness I paid via paypal and didn't give this terrible site a credit card.
Their service is shocking as well, chat and phone. Don't bother seriously, just don't bother.
Dear Joanne,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Ordered last december 23,2014 and now its jan. 6 2015 and not yet delivered.im afraid my teddy bear will look like worn out bear. First they told me its delivered but I confirmed it with my recipient but its not yet delivered, then after a few days I got an email that the item was wrongly delivered to another address. And now reading these posts scares me that the presentation of the product is not good too. And the customer service some of them will just leave you during a live chat without notice. It will be very embarrassing to give someone special a NOT SPECIAL LOOKING GIFT.
Dear Em,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
DO NOT ORDER FROM THIS RUBBISH COMPANY!
I ordered a nice bottle of champagne for my sister that lives in Canada, I live in Scotland and they sent a bloody monkey teddy! Tried to dispute via paypal and their response was 'We cannot uphold your complaint as the description matches the item ordered'?!?!? I think what they are trying to say is that the champagne ordered matches the description on their website. BUT THEY SENT A BLOODY MONKEY! Not even a real one at that.
Dear Euan,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
DO NOT ORDER FROM THIS COMPANY. I ordered a basket to be delivered to Canada before Christmas. It never arrived. I rang customer services and they told me their agents in Vancouver were on holiday! Over the busiest time of the year.
What a joke
Dear Ben,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
This company is horrible. My experience was terrible and extremely frustrating. My order was not delivered in time even though I ordered well in advance. When I was trying to track, I was not able to get any kind of assistance or response even after multiple chat sessions, emails, phone calls. Eventually I had to have my overseas coworker call to check and after again numerous attempts, they were told the item I ordered was not available and they would get a replacement of equal or greater value. My package, which I paid $86+ for, intended for Christmas, came after New Years and what was in it? Small quantity of CHEAP chocolates that do not even total $15! RIDICULOUS AND UNBELIEVABLE. I will NEVER use this company again and would warn anyone else from using them!
Grace N. [GiftsnIdeas Rep] Dear Customer,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
DO NOT ORDER FROM THIS COMPANY! I placed an order and the basket I ordered looked nothing like what was pictured. Been trying to contact the company and will not respond. Total rip off!
Dear Judith,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Stay away from this fake company. I ordered a wine and chocolate for a VIP friend in Maryland for Christmas and it was supposed to be delivered 2 days before Christmas but my friend never received that gift.No phone answer and live chat is terrible. Thank God I paid through paypal and I'm disputing for Refund.
Dear Borzou,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
I ordered a cake over a week in advance for a birthday, and just 3 days before delivery they say they can't deliver what I ordered and want to substitute (not even a cake). Tried using the live chat, and the operator (or bot) on the other end was extremely slow, said they would look into it but too more than half an hour with no results. Then they disconnected and when I tried to open a new chat window, it says "service is no longer available". I tried calling EVERY customer service number, and either it picks up with nobody on the other end or it says "customer service is not available, goodbye". Supposedly customer service is available 24/6 (meaning Sunday might not be available?). But it's Tuesday so that's not the reason. This company is terrible and should not be in business. I am stuck because it's too late to make other arrangements. STAY AWAY!
Dear Stanley,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
Do not use this site for gifts. They do not have a tracking system, they do not answer the phone, the live chat only activated after the 5th time and the gift was NOT DELIVERED. I have been promised that it will arrive on Monday so if I do not get it, I will definitely be taking some action.
Dear Anu,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
I have ordered something for a birthday, a week before the date.
They asked for "shipping date" instead of delivery date.
They MUST know when they do need to send out the shipment to be delivered on the requested day.
Customer don't know this.
They said they will send out the shipment on the day I requested (day I requested as a delivery day) and it will be delivered within 3-7 business days...
So they think the person who have a birthday and I expect to surprise him on his birthday will have to celebrate his birthday 2, 3, 4, 5, 6 or 7 days later, as per the giftnideas mood.
Dear Janos,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com
From the business
No Matter Where Your Loved Ones Live We Can Deliver Your Gift there, 31 Million Happy Customers across 180 Countries. 24X7 Customer Service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cj,
I am Grace from Giftsnideas.com. We sincerely apologize for any inconvenience caused. Our customer service team has been prompt in replying to a very large number of queries all day and night. However, there might be a little delay in addressing few orders. We are aware of it and we have up-scaled the customer support system in order to be prompt in replying to each inquiry.
In-case, your concern is not yet addressed, we would request you to drop an email to [email protected] or to me at [email protected]. We will definitely look into it, verify and provide you with best solution.
We at Giftsnideas.com ensure 100% customer satisfaction. We are always here to listen, understand and provide you with best solution. Thank you!
Best Regards,
Grace
Giftsnideas.com