GiftCards.comReviews 361

Terrible delivery system. I purchased an online gift card so I could save some money on a sale that was happening at the retailer (I even paid a higher price than other site's cards because it was an online code and I needed it right away). The money was immediately taken from my account and an invoice was emailed to me. The invoice said it could take a couple hours for delivery of the code, no problem, I still had a day and a half until the sale ended. I waited and waited and waited for delivery... the following day I called the customer service number. Calling it customer service is by far an overstatement. I was told that the process takes 24-72 hours, a far cry from what their original invoice stated. I asked if I could get help from someone expediting the process as the sale at the store was ending that day. I was told there is no technical support on weekends so I could not get my card. In the past couple months have purchased thousands of dollars of gift cards from other sites and have not had a problem. I will never attempt to use this site again.

Oh, to top it off, when I talked to "customer service" she sent a complaint in for me and sent me an email with the number. I sent in my own complaint 10 minutes later and was five numbers further meaning that they had had several complaints submitted in that 10 minutes. You have to wonder about a company having that many issues in that little time.

Needed to sell some gift cards. Giftcards.com offered me more than some of the more well known sites (they averaged 86 cents on the dollar) and accepted my codes digitally with no penalty so I didn't have to mess around with sending them the cards. Plus they are near the east coast (PA) so I figured they would get my check to me in CT faster. I saw mixed reviews online so I was half thinking I was giving away my gift cards... but in less than a week I had my check so in the end I was happy.

Horrible service! This is not the only site where you can find this kind of gift - personalized prepaid credit card. So give yourself a favor - order it from another seller! I planed this photo personalized card as a birthday gift for my friend's 10 years old daughter. I paid some extra for the faster delivery ( option offered by giftcards.com) to be sure this card will arrive in advance and I will have enough time to pack and wrap everything together for a birthday girl. So I paid for 2-5 days delivery and after 11 days my card still is not here. I call there customer service several times and every time I call they promise that the card will be delivered tomorrow. I already had 3 " tomorrows" but no card. Not even sure if it will be delivered at all. Probably there is no need to mention that I've missed birthday ( of course). Company doesn't look concern about this problem and doesn't make any attempts to track my order down. Don't waist your time and money - order the same product from any other company on the market. For example, giftcardlab.com has much better reviews and looks more reliable. Good luck!

I placed an order with GiftCards.com. As part of the process I entered what I thought was an excessive amount of information to place the order at least compared to most online sites I use. They next day I received an order cancellation notice from them for some unspecified reason other than some data didn't match like how I spell my address versus how my bank does. However the information was apparently good enough to place a pending charge against my account which will be corrected in 3 days.