GiftCards.comReviews 361

Please dont risk buying Giftcards from this website. Better go to nearest Wallgreens/CVS and post them yourself!

I purchased for around $300 of gift card 10 days before thanksgiving, now its almost 20days and god knows where my gift cards are! Repeatedly called customer care, they cant do much as they have very little control!

Cards are suppose to reach for Thanksgiving but they ruined my plans! I doubt if they will reach by Christmas!

Based on my experience, I dont recommend spending a penny@ giftcards.com

I uploaded ALL VERY APPROPRIATE pictures & I was sent an email stating something was declined due to: "Violence, blood, dead animals, indecency, nudity or semi-nudity."

These are wedding & beach pictures (married in Mexico)? Unacceptable- the one that was declined didn't get separated from the others & I do not know if they were all declined or just the one that wasn't printed. I will most likely not be using this company again since they took my money then cancelled the order. Funny though... I received an email 5 minutes later saying my order was cancelled yet they could not distinguish between a printable & non-printable card/ upload before transaction was complete? I am very disappointed & will make sure to use a more reputable site next time.

In the past year, this company has become completely unreliable. Walk away from any resale gift card that has a balance in five dollar increments. Someone is selling them fraudulent cards and they are NOT backing these cards after 100 days. The ones that they do refund are a customer service nightmare. I have bought from them since 2009 and never had a problem until this past year. A $100 grocery card came back as a fraudulent purchase. They refunded that after I called the store. After that I bought a $150 card from a restaurant but didn't use it immediately. I bought two $200 cards from a completely different restaurant a few months later. Received a phone call saying that one of the cards I purchased was not even in stock. Then the one I did get was also a fraudulent purchase. They refunded both of those cards eventually but I had to keep calling. I pulled out the $150 one I hadn't used and it turned out that that one was fraud as well but since 100 days had passed, they wouldn't refund it and the customer service rep was so incredibly snotty about it as if they got away with something. Be very very careful with these people. Check your purchase immediately and repeatedly with the company that honors the cards because giftcards.com does. Not. Care. If you eat your purchase.

Only if I could give this website ZERO stars! Purchased the $500 gift card on 11/14/13 & paid for FedEx Priority Overnight shipping of $57! Received the card on Monday 11. 18. 13 which is awesome. But the card quality was extremely poor & the image I uploaded to imprint came out crooked. There were deep indented scratches on the card with total lack of quality control. The gift card was going to be used as part of a sample presentation to 'gift' our customers for the holiday season. Its not even in presentable quality & it directly reflects our company to our clients if we were to 'gift' a card in such poor quality. After calling customer service & voicing my complaint, the representative basically said you would need to make a new purchase, fees & shipping. ARE YOU KIDDING ME?

Sold an Old Navy ($200) Gift Card that I received from my job on 11/16/13 to Giftcards.com. They verified my bank account by putting a $1.00 hold on the account. I received the verificiation email saying everything was good. This morning (11/18/13) I received another email stating that the funds were unavailable on the gift card. Mind you that I received it via USPS on Friday 11/15/13. I checked the amount on the card to verify that it was activated. Sure enough... the $200.00. We preceeded to sell the gift card online to giftcards.com. Once I received the email this morning saying that the gift card has a zero balance, I called to check the balance myself. Nothing on the gift card. When I called to speak to a rep at giftcards.com, they said that the gift card had no balance. When I called the actual issuer of the gift card, I was informed that a $200 transaction had been applied the yesterday... Now they are not taking any responsibility and claiming they never took the funds out. The gift card has sat in the junk drawer in my kitchen all weekend. This is bull$#*!. Are they going to do anything? Issue my $200 back? Issue me the $164 check they said they would issue...

I opened an acct in Aug and had ordered 5x. Every time I ordered, my order would come "Under Review" and I was sent email. They said the 1st part of the review is to verify the bank acct info matches and the 2nd part is to call and ensure the order was placed by cardholder. Its supposed to prevent fraud! They said they do it for new customers and if someone places multiple orders in a day. They kept cancelling my orders because my phone is out of service! I even called and told them and they acted like they couldn't do anything because it was the weekend. And my funds are on hold in the bank for 3 days or until order is cancelled and I can't use my money. They have no right to do this and its illegal according to consumer protection laws. They can't deny processing a transaction because the person didn't answer the phone! So I can't even order just because my phone is out of service! I will never use them again!

Absolutely unbelievable. I ordered a gift card from the website in the morning on 8/26 and picked two-day express shipping so that the gift card would get there by 8/29. I figured giving them a day to process my order and get the card in the mail was completely safe and reasonable (and couldn't possibly fathom how it could take them longer than a day). After receiving an automated email a day later saying that the estimated delivery date was 9/1 (a Sunday, which obviously makes no sense), I called their customer service line. I spoke with a customer service representative (who was incredibly rude) that told me the card would get there between 8/31 and 9/2. I asked her how that was possible... she said that it takes them THREE DAYS to process an order. I explained to her that I had picked that shipping option so that the gift card would arrive on a specific day, and her response: "Well, you should read the information on our website." Do not ever do business with this website. EVER.

I sold a gift card. DO NOT SELL GIFT CARDS HERE. I used plastic jungle before they sold the company, always received within 2 hours (payment for gift card through paypal) ANY OTHER SITE pays you within 24 hours. This site offers the same amount and strings you along for several days, I still have not received my money after being "verified". Tech team is always "in a meeting" Will call me back within 24 hours? No other problems with gift card sites, this place is a scam.

You review their FAQ and it sounds like the card will work for what you want, so you buy one. It doesn't work, so you call the toll free number and they can't find the card number. They can look you up by name, but then you find the card won't really work for what you wanted it for (online purchase). I can only hope it works elsewhere, say Amazon or Walmart, but funding my Movieberry account is a no go. ONLY good thing is that they did have a toll free number to call for support.

I'm not impressed by the customer service AT ALL and will never use GiftCards.com again. The gift card I ordered for my dad for Father's Day was shipped to the incorrect address, I received no notice that it shipped, and all the customer service agent could say is that I should have opted for the mail tracking option. Really?! She went on to say that she understood that the tracking was more expensive but this is what happens... first, I assure you it was not the extra charge that I was concerned with; second, I ordered two weeks early so didn't feel that I need to expedite shipping. Also, I received the "processing" email which clearly states that an email will be sent when the card is shipped, I received nothing. To this the customer service lady said "yeah its an automated system and it doesn't work very well"... again, really?! Anyway, I have put in a dispute with my credit card company and they mentioned they have had issues with this company before - go figure. Buyer beware!

Ordered a gift card for a graduation gift 10 days ago. I received an email that the order is being processed in about an hour. No email since. Called what I thought was their customer support line for a status. I was told that it should have been received yesterday and their customer support team will need to look into it but they have already left for the day. I asked what time do they leave and was told 4:00 pm CST. It was 4:01 pm when I finally got a person on the line after waiting 15 minutes with the music playing. I asked why didn't I receive a ship notification and was told that sometimes their system does that. Seriously? Are these professionals? Is this a legitimate business? They sure charged my credit card in a hurry. I will try one more time to reach their so called customer support tomorrow and if not resolved, this will be charged back through my credit card company.

I made 2 orders of apple store cards from this website, one is around $200 and the other is around $70. When I was going to use it the day before yesterday, I found that the 200 one was with ZERO balance! I have an emergent purchase because I have a foreign travel in one week and I need my ipad to be delivered in 7 days. This absolutely messed up my purchase plan. The representative told me she will call me back on the same day to solve the problem. I waited, no call. The second day, I ordered my ipad from ebay, which is cheaper than apple.com, but no cheaper than apple.com if I use the giftcards. If I just wait, my ipad would be delivered after I leave and will lost after my trip. 3 days after the promised date to contact with me, a representative contacted with me about the refund for that missing $200. I required to get refund for the other $70 card which can not be used because of the missing $200 card, giftscard.com told me that is absolutely impossible and that is against with their policy. But I don't understand why my interest can be promised, but theirs can not? Even if I got refund for that $70, I earn nothing, actually--just get my money back. And, I paid more for my ipad from ebay. They lose nothing, too--they can resell easily. Now I have $70 cards at hand that I have no plan to use it. And I lost time! Someone should be responsible for the lost of interest of the customer, who should?
Even if from a perspective of policy, I agree that orders with no problem will not be refunded. But how do you judge problem? This is not a direct problem, but this is related with the problem of the 1st order. For customers, it is related. And also, how about the 1st card with zero balance but cost me $200 and a lot of time to negotiate on? Is that against policy? Why the policy which is on the company's side is strictly obeyed, while, if customer's interests get hurt, it can be compromised?
The customer service representative is rude, too. Delayed reply, commanded me to give up, interrupted my words, not friendly at all.
This company is on my NOT BUY list now.