GetaroomReviews 6,368

I used this site as they were claiming to offer a great price on a hotel room over in Tirana, Albania. Firstly I had no confirmation email from getaroom at all and when I arrived at the hotel they had no details of the booking whatsoever and certainly hadn't received any cash.
I then had to make an international call to get a confirmation email and again when I presented it to the hotel they had no trace of it.
When trying to resolve the issues directly with getaroom there is absolutely no one to talk to and their 'support' email only sends out automated responses, ie there is no one manning these emails either.
DO NOT use this company, they are complete SCAMMERS!

I like this hotel and have stayed several times. I love this town

Simple & easy way to book a hotel at a reasonable rate

This site was very easy to use and showed me lots of options on different hotels before I decided on the one for me.

We booked a 2 night stay and they quoted a good rate for the room and even though they tacked on an extra charge and called lt Tax, they quickly refunded the charge after I enquired about the charge. Thank You GetaRoom.

Easy to book and site offered a cheaper rate that was very affordable

Miss Lapria at the front desk was outstanding in all aspects of her job. It was so impressive to watch her do her job with such an accommodating smile and warmth to each and every customer before me and after me. I have never seen a stillness of patience and calmness throughout her duties. While being the only representative for the brand she really brought a sense of class and the utmost care for her clients and not for a second did this woman flinch or change her approach even while phones ringing off the hook customers backed up she maintained that class and upheld the brands posture with the utmost of delicacy. You have a real asset in her for the brand holiday inn. She is probably the primary reason i book this hotel every time i need some me time/ calm time. She handles my special needs no questions asked. I wrote this review because I know in my field working as a shop foreman for Toyota how important it is that the customer is treated with delicacy for retaining customers is way harder than acquiring them. Please know that you have a real Gem representing your Hotel Miss Lapria Murphy.

Next day received a call from Getaroom management, They give me a refund. Thank you!

Upon reviewing a bad stay, customer service promptly contacted me to further discuss my concerns and try to resolve the issue for others.

From start to finish, it was an extremely easy, straightforward experience.

After 2.5 months I finally got a refund.

Booked a room in what I thought was hotel website. When the confirmation came through I realized it wasn't the hotel and a fee was added. Canceled immediately. When the money didn't get refunded, I called only to be told there's a. I refund policy! Was told to contact the hotel, they never received the money and I'd have to deal with the service. 3 times I've been told I'll get a refund. 2 months later no refund and now no reply to my emails. Time to call a lawyer. $470!

A week prior to My reservation, I requested to move my reservation to the following week. With sources like hotels.com or direct through the hotel this would not have been a problem. Getaroom stated they have a zero cancellation, refund or transfer policy. However I am certain they are able to cancel with Hilton at zero cost to them. They are pocketing $. But it is the first time for everything and being burnt by this establishment! It never happen to me again. I will never use nor recommend this service to anyone.